Import duties, taxes and charges are not included in the item price or postage charges. Please contact your relevant local authority for further info.

CANDY PUNK SHIPS FROM MELBOURNE, AUSTRALIA. GIFT PURCHASES (FOR INTERNATIONAL CUSTOMERS) SHOULD BE MADE 5-6 WEEKS BEFORE REQUIRED TO ALLOW FOR DELIVERY. MORE INFO BELOW. THANK YOU!

Once orders are shipped they cannot be cancelled. When shopping on Etsy, always read item descriptions and shop policies prior to purchase.

TURNAROUND
All orders are posted promptly from Australia within 24 hours upon receipt of payment (exclud weekends). If you are not in Australia, please keep in mind that we are in a different time zone - so if you purchase something on Thursday it may already be Friday here and your item might not be shipped until Monday.

DELIVERY TIMES - AUSTRALIA
Delivery is usually 2-6 days but may be longer during holiday periods. Please note that Australia Post has recently introduced a two-tier postal service for domestic mail, so regular mail will now take longer to be delivered. I cannot guarantee that Australia Post will deliver within their specified time frame.

DELIVERY TIMES - UNITED KINGDOM
Delivery to the UK is usually 5-10 business days, sometimes longer.

DELIVERY TIMES - USA/INTERNATIONAL
- On average delivery takes 7-28 business days but can take up to 5-6 weeks due to delays from customs, bad weather conditions, holidays, etc.
- Candy Punk can not guarantee that orders will arrive within this time frame.
- If you are buying something as a gift, to be on the safe side, we recommend making your purchase six weeks in advance of when you will need it.
- It is the buyer's responsibility to consider delivery times before ordering.
- If you are unhappy with the delivery time provided by your local postal service we encourage you to contact them with your feedback.

TRACKING/EXPRESS
International tracking is very expensive in Australia so it is not provided by default but is available upon request if you are willing to pay extra for it. In most cases it will cost a zillion times more than the item you are buying. International express post is also very expensive starting from $63.90AUD.

INTERNATIONAL BUYERS, PLEASE NOTE:
Import duties, taxes and charges are not included in the item price or postage charges. These charges are the buyer’s responsibility. Please check with your local customs office to determine what these additional costs will be prior to buying. These charges are normally collected by the delivering freight/post company or when you pick the item up – do not confuse for additional postage charges. We do not mark merchandise values below value or mark as “gifts” - AU and other government regulations prohibit such behavior.

IF YOUR ORDER IS LATE TO ARRIVE
If your order has not arrived within four weeks of the shipment date (which is recorded on your receipt, please see your Etsy records) then there are many possible reasons for this - it actually being lost by Postal services is rarely one of them (I say this based on 10 years of online retail experience). In most cases delivery is simply slow and it will arrive in the 5th - 6th week since shipment or there is an issue with the delivery address. If you are concerned about your order, please get in touch and I will do my best to help you. On the very rare occasion that a parcel is lost by the post, I will ensure that you are not left out of pocket, but I will need to check a few things before resending or issuing a refund and ask for your patience during this process.

Some things you can do:
- Ensure four weeks have passed before contacting us for help (other than check your address we can't do much until the 1-6 week delivery period ends)
- Check that you have provided the correct shipping address information
- If the delivery address is shared by yourself with others, please ask your housemates/family/workmates if they have seen the parcel
- Check that the parcel is not awaiting collection at your local post office

Thank you.