canoo's Shop Policies
i want you to love monsters! and i also want to make good use of cast-off, unwanted, perfectly good materials. it helps me keep my costs down, and it saves a little bit of stuff from winding up in a landfill.
each monster will arrive on your doorstep in a sturdy, salvaged (re-used) cardboard box. your purchases will be gently wrapped in tissue paper and tied with red cotton yarn.
catnip toys will arrive in clean plastic bags to protect freshness (and to protect your other purchases from smelling like catnip :)). they are usually shipped in padded envelopes.
i currently accept payment through etsy's direct checkout option and through paypal.
i ship all items first class/parcel post USPS. upgrades to priority or overnight shipping are available, just let me know.
international shipping is available! convo me and i'll find out accurate shipping rates, and i'll keep your item(s) on hold until we've agreed on the fees.
Refunds and Exchanges
if not completely satisfied with your purchase, please get in touch with me within 3 days of receipt! i will give refunds or exchanges (exclusive of shipping) if products are returned in original condition within 2 weeks of purchase.
Additional Policies and FAQs
all monsters are made from felted wool and wool blend sweaters, salvaged fabrics, and reclaimed polyfil. my studio is smoke-free and cat-friendly.
spot cleaning recommended, or gentle hand washing with woolite! if you absolutely must machine wash your monster, put it in a lingerie bag, gentle/delicate cycle, COLD WATER ONLY! hot water will cause the wool to shrink more, and your monster will not look the same... he'll get all puckery and weird, and he might even lose some stitches. DO NOT DRY CLEAN. i do not provide refunds for damage incurred by improper washing.
Last Updated March 13, 2013