CanterburyLane

If you are not completely satisfied your item(s) for any reasons, you might return your order within 14 days from the date of shipment for a full refund or exchange less shipping, handling, and associated any fees incurred.

Items must be returned in unaltered condition and properly protected against shipping damage. Buyer is responsible for return shipping charges unless the item purchased is at our fault. Registered mail is recommended.

Please note: All on sale items are sold as is, no returns.
All chain items that in continued length can not be returned.
Please contact us before leaving feedback so we can learn of any problems and do our best to work out a solution.

We accept credit cards, debit cards, Etsy gift cards and Paypal payment.
Items paid for with Papal eChecks will be sent after the eCheck has cleared, usually 3-4 days.

Please note: Virginia customers will be charged a 6% sales tax upon checkout.

We ship Monday - Friday. We are closed on Saturdays and Sundays. All orders are processed in the order we receive them within 1-3 business days. Occasionally under unexpected circumstances, orders might be delayed. If so, we will convo you for such delays and work out a solution. If you need us to rush your order, please convo us. Convo is the best way to communicate with us. If you leave a message on the order instead of convo this could cause delays as we might not get to your order right away.

All domestic shipping are shipped via USPS with delivery confirmation only. Signature confirmation is available per request for additional $2.50. If you need this service, contact us before you check out, I will modify the shipping charges accordingly.

All international shipping are shipped via USPS first class mail. Priority mail is available through upgrade. All international first class and priority mail do not come with tracking number. The bar code on the envelope is merely the custom form code. For packages with tracking, we suggest to use International Express mail, the fastest and safest delivery possible. Please contact us if you need such service.

International customers, please be aware all customs fees, tariffs, duties, taxes, or brokerage fees (which may be charged upon delivery) are not included in the item prices nor shipping charges and are the sole responsibility of the buyer . We are not responsible for any of these charges. Due to import duty valuation adjustments and currency valuations, we are unable to provide any estimate for your country's duty or VAT.

All international package is insured. Domestic package is not insured unless such service is requested and paid by buyer.

Orders are not considered "Lost" unless meet the following dates:
>>Domestic (U.S): 21 days past shipping date
>>International: 45 days past shipping date
>>International ITALY: 60 days past shipping date

If a package is insured and considered "lost" and passed the above dates, we can file a "lost" package claim with our insurance company and you will be asked to complete a insurance affidavit form.

Please inspect your package upon arrival. If there is a problem please contact us immediately. Any problems can be solved through communication. We want you be happy with your purchase.

For lost packages after we filed insurance, we will re-ship your order. If you request a cash refund, there will be 10% handling fee to cover our shipping cost and transaction fees incurred.

*******For FIRST time international buyers*******
If you claim your package is lost, please be aware after we filed insurance, your order can only be re-shipped. There is NO cash refund for the first time international buyer.
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**Discount only apply to merchandise total, shipping is not included.
**Items that created with special discount do not apply towards the total for volume discount.
**Generally, No discount is offered for lockets and Made in USA items.
** Returned items for refund, if returned reason is not at our fault or due to defect, customers will be subjected to charge back shipping and handling fees.