CapturedStarlight

Glass Tile Pendants, Ravens,Crows,Moons,Trees,Flowers

Salinas, Ecuador

CapturedStarlight is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

CapturedStarlight is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on June 30, 2012
Welcome! Thank you for visiting my Etsy shop and for supporting handmade arts!

I make beautiful Glass Tile Pendants & Necklaces, and some fine Crystal Jewelry. My creations are diverse--you can find something for everybody and in a wide price range, from elegant to whimsical. I am honest and communicative, and I believe in good old fashioned Customer Service, so if you have questions or need suggestions, send me a convo, I am always willing to chat! :) I will even recommend other Etsy artisans if they can better meet your needs. :)

My glass tile pendants are gorgeous, unique, and of superior quality with many images and features exclusive to "Captured Starlight", including my own acrylic/glaze mixtures I finish them with, to the B&W mirror images that grace the backside of several styles! I use a myriad of different glass, bails, bezels and necklaces to add even diversity and uniqueness to every item! No cookie-cutter factory pendants made here. It means each piece takes me longer to make, but it also makes my craft more fun--I love my work!

I guarantee my work and your satisfaction!!! And I am a rare bird on Etsy in that I will take returns and/or refunds, though I have yet to be asked to do so! :) Take a minute to browse my customer feedback section and you will see you can buy with confidence! My customers love my work and my service. I have several repeat customers--the best compliment of all!! :)

I hope you enjoy your shopping experience here on Etsy. It's an amazing place with many talented artists! There are absolutely wonderful items to be found and some truly amazing, unique artists to be discovered!

Accepted payment methods

Paypal Visa Mastercard American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I am an honest vendor and I believe in old fashioned Customer Service! I will go above and beyond to satisfy my customers. I want you to be pleased with your purchase!

Unlike many other Etsy vendors, I give refunds, store credit, replacements and/or exchanges if you are unhappy for any reason. Just let me know within 10 days of receipt and I will refund the price of the item less shipping. If the issue is my fault I will also pay shipping. Communicate with me and we can fix it!

Items lost/damaged by the post office will be replaced/repaired at my expense--I will purchase insurance on expensive orders, so it is important that you save the packaging for proof of damage.

If you simply change your mind, hopefully prior to shipping, I will refund your account, no questions asked. Even if the item has shipped, and this sounds crazy, I have been able to intercept them in the big office when they all go through inspection prior to being post marked and sent out, so talk to me! If that fails, you can always return the item for a refund (less shipping).

Above all, I want you to be happy, and hopefully return! :) I will do everything I can to make your experience in my shop and on Etsy a positive one!
Payment
I now accept Credit Cards! And PayPal too still, of course, through which you can use a credit card or an E-CHECK without having a PayPal account! I can no longer accept checks or money orders directly after my big move south of the equator.

Payment should be made within 5 days of committing to buy or I reserve the right to cancel the sale.

I will cancel a sale and refund your money, no questions asked, if you change your mind prior to shipping (unless it was custom made).
Shipping
All orders ship to the address on your Etsy order. They will ship "ordinary" post through the post office here in Ecuador. I will not have tracking information. If you want tracking ("Certificado") it costs $3 more and it will add about 2 weeks to the ship time. If you want tracking let me know and I will create a listing for you to purchase it. Tracking does not include insurance.

I can only ship once or twice a week because there is no post office where I live. I take a bus into the city of La Libertad to ship which is a 2-3 hour trip, depending on the line at the post office, so I can't do it every day. Please allow more time for items that are "made to order", they will ship about 1 week after the order is placed.

Most orders take approximately 3 weeks to ship from here to the U.S. and abroad (Canada add 3 weeks!), but some have taken only 10 days and some have taken 6 weeks and everywhere in between, so be prepared for that please--it is out of my control. And please don't leave negative feedback for the time it takes to ship--you are only rating the Ecuador post office's speed and efficiency, not my shop. I try to give as much warning as I can everywhere I can--here in my policies, in the listing itself, in the confirmation message I send, on your invoice/receipt, and in your ship notice. I do appreciate feedback about my excellent quality pendants. :)

I will replace items lost in the mail at my expense, so don't be afraid to order from a foreign country. I have had only one lost in over a year and it was replaced promptly, no questions asked.

I know it takes more time to ship from here, but if you read my Feedback you will see that my customers always say it is worth the wait!

*** Let me know if you have a deadline! ***
Even if you think you have plenty of time, it will still help me prioritize and make sure your pendant is in the next trip to the post office!

Special Creations made from scratch or uniquely sized or customized--please allow extra time for the creative process. :)
Additional policies and FAQs
I would love to accommodate special requests whenever possible. Let me know what you have in mind, e.g. special custom image, different colors, different lengths, different sizes, different bail, different shape glass.... and I will let you know if it's possible and put up a pre-approved listing for you!

I guarantee my work, so if something fails prematurely, let me know and we can work out repair/replacement. Please heed the warning about pendants not being waterproof, I can not guarantee against water damage if you get thrown into the swimming pool while wearing your pendant! :)

Wholesale pricing is available!

Thanks so much for visiting my shop! -Karen

NOTE: my unique designs and creations and my photos are registered and protected by copyright ©