capucinne

Fine Jewelry

Ljubljana, Slovenia
5,382 Sales | 5 out of 5 stars

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

Announcement    Due to the large amount of orders on our official site Capucinne, there is now around 7-8 weeks processing time in our etsy shop.

All items you browse through are handmade and made to order.
The current production time is 2-5 weeks; the amount of time needed depends on the chosen item.
All items are sent with worldwide express shipping which takes 1-5 business days and includes a tracking number.
We offer a general one year warranty for all our products. The warranty is voided if the items have been tampered with or have been subjected to physical injury.

Please visit our jewellery shop MINIMALVS here:
http://www.etsy.com/shop/MinimalVS

and our jewellery shop THREELAYERS here:
https://www.etsy.com/shop/threelayers

Please read the shop policies here:
https://www.etsy.com/shop/capucinne?ref=hdr_shop_menu#policies

If you have any questions, please let us know.
Thank you
Capucinne team

Announcement

Last updated on Dec 28, 2020

Due to the large amount of orders on our official site Capucinne, there is now around 7-8 weeks processing time in our etsy shop.

All items you browse through are handmade and made to order.
The current production time is 2-5 weeks; the amount of time needed depends on the chosen item.
All items are sent with worldwide express shipping which takes 1-5 business days and includes a tracking number.
We offer a general one year warranty for all our products. The warranty is voided if the items have been tampered with or have been subjected to physical injury.

Please visit our jewellery shop MINIMALVS here:
http://www.etsy.com/shop/MinimalVS

and our jewellery shop THREELAYERS here:
https://www.etsy.com/shop/threelayers

Please read the shop policies here:
https://www.etsy.com/shop/capucinne?ref=hdr_shop_menu#policies

If you have any questions, please let us know.
Thank you
Capucinne team

Items

5382 Sales
 

All Items

Maja Capucinne

Contact shop owner

Maja Capucinne

Reviews

Average item review
5 out of 5 stars
(867)
See reviews that mention:
Quality 140 Shipping 176 Customer service 184

About capucinne

Sales 5,382
On Etsy since 2013

Personalized With Heart

Capucinne comes from Slovenia, a small and beautiful country in central Europe. Our jewellery is made to satisfy individual needs with unique design and creations. It is a style of elegance and beauty.

All our pieces are designed and handmade in Slovenia. We use only genuine and quality materials. Every single piece of jewellery is made with love and care. Customer's satisfaction is top priority in our work and service.

**Our collections**

Handwriting fun
This collection allows you to provide us with almost any kind of signature or other handwriting. It is suitable for friendships, birthdays, anniversaries, Mother's day gifts etc.

Nature fantasy
This collection is inspired by Nature; moon, stars, leaves, trees, birds, ... It is fun and lively.

Ancient Roman numerals
There are dates and numbers in our lives, worth of a special memorization. We transform these dates into ancient Roman numbers to make a piece of jewellery a little bit more mysterious.

Lace passion
Slovenia is known for an over 500 years old tradition of delicate hand-crafted lace products. Our designer Maja was inspired by a lace piece made by her grandmother and started to incorporate the beauty of the lace into the world of jewellery.

Our goal is to make unique and beautiful pieces for our customers and make them happy.

Please see these videos of our working process below:
https://www.youtube.com/watch?v=e9jsiIipPWw&
https://www.youtube.com/watch?v=0uThH3zaCTk

Thank you ♥
Capucinne
https://www.instagram.com/capucinnejewelry/

Shop members

  • Primož

    Curator, Manager, Owner

    I'm Primož, the owner and manager of Capucinne. I'm responsible for finances, social media, and technical parts of the processes carried out at our studio.

  • Maja

    Designer, Photographer, Model

    Hello :) I'm Maja, the leading designer and creator of all the designs you can browse through. I am the main photographer as well as the gemstone supply manager. I am also the owner of MINIMALVS & THREELAYERS.

  • Marko

    Metalwork, Stonesetter, Maker

    Marko is in charge of the working process in our workshop. Besides carrying out shaping, brushing, and polishing of solid gold items he also performs most of the stone setting and takes special care of the more difficult pieces.

  • Mitja

    Metalwork, Maker, Stonesetter

    Mitja shapes, brushes, and polishes solid gold pieces, and sets gemstones into your designs. He's also the "final touch" executor for most pieces.

  • Živa

    Metalwork, Maker

    Živa carries out shaping, brushing, and polishing of solid gold pieces. When not working on solid gold pieces, she helps with some of the custom-ordered sterling silver and gold-filled items.

  • Črt

    3D Designer, Customer Service

    Črt transforms your orders into 3D files. Besides that, one of his tasks is providing 3D renders, previews, and mock-ups of any creative ideas you might have.

  • Nina

    Quality And Inventory Control, Customs Issues And Administration, Production Manager

    Nina manages the inventory, communicates with Customs and is in charge of the production & quality control of gold filled, silver and solid gold pieces. She sometimes helps with photographing the designs you browse through.

  • Darja

    Accountant, Administration, Customs Issues

    Darja is our accountant, and besides that works in administration, and deals with most of the Customs issues.

  • Anej

    Gemstone Supply

    Anej is in charge of ordering and supplying most of the gemstones we need to make your piece. He sometimes helps with answering your questions as well.

  • Andreja

    Casting

    Andreja carries out the cast of all wax models into solid gold and sterling silver.

  • Hana

    3D Designer, Customer Service, Photographer

    Hana transforms your orders into 3D files. She also provides 3D renders, previews, and mock-ups of any creative ideas you might have, and sometimes takes photos of the pieces you browse through.

  • Vida

    Customer Service

    Vida will answer any questions or help with requests you might have for us.

  • Ana

    Shipper, Assistance

    Ana helps us with all the big tiny tasks that have to be done in order to make the workflow in our studio smooth. She also prepares most of your priority and express shipping labels and parcels and helps with neat packaging of your pieces.

  • Blaž

    Maker, Polishing, Brushing

    Blaž carries out any simple tasks in our workshop, silver, gold filled or solid gold.

  • Martin

    Maker, Brushing, Polishing

    Martin helps with any simple tasks in our workshop, silver, gold filled or solid gold.

  • Matic

    Designer

    Matic transforms your orders into 3D files. He also provides 3D renders, previews, and mock-ups of any creative ideas you might have.

Shop policies

Last updated on March 9, 2021
Welcome to our shop with shiny and rich jewellery pieces.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 12 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
CAPUCINNE™ offers a 5 day money-back guarantee or exchange on all purchases, excluding items that are custom-made, made with higher quality gemstones as displayed online, ooak (one of a kind), personalized, rushed, discounted, and items on payment/financing plans.
All items returned must be in new/unused condition with all original documents and packaging. Prior to sending the package back, contact us for information on how to ship the item back. We cannot be responsible for an item not returned in the manner described. We are not responsible for loss or damage of return shipments.
If the item was damaged in anyway, you will be charged for the damages.
The item must be returned in its original packaging and along with all the original documentation.
Shipping costs cannot be refunded.

All discounted, rushed, ooak, layaway/financed, personalized or custom orders are non-refundable; this includes partial payments. We reserve the right to refuse returned items we deem as not in a sellable condition (damaged, altered, or used).

Resizing
If you provided us with the incorrect size and want to resize it, there are additional costs for the resize and shipping both ways.
Please contact us with your issue with our item and we will provide you with further instructions. We do not offer refunds if the size of the ring you have provided is not correct.

Any changes to the items (ring resizing, soldering, exchanging stones, pendants, etc.) voids the warranty.

We offer three free 3D previews. An additional preview after that is 50$. The additional preview fee will be subtracted from the order.

Upon receiving the package, we will inspect the returned item(s), original documentations, and packaging. If everything is in order, we will issue you a full refund. Please have in mind that shipping costs cannot be refunded.
Payment
We accept payments via PayPal and via direct checkout with a credit card.
Shipping
We are located in Slovenia, Europe. We send products internationally throughout the world.

Processing time
• We will put your piece into production once the payment is received.
• The production usually takes approx. 10-20 business days. Some items may acquire more days to be finished, depending on the availability of stones and complexity of the design.
• If sending as a gift, please provide us with the address of the recipient and with your personal message to the recipient. We will send it directly to them with a gift card and wrapping.

Shipping
All solid gold items will be sent with express shipping, which takes approx. 2-5 business days to most destinations worldwide. When the item is dispatched, you will receive a notification including the tracking number.

Keep aware of your country's import taxes and duties
Please check your country’s import tax limits. For example in the US, you aren't obliged to pay tax or duties for packages with value under $150.

Please read
• All estimated delivery time are derived from real world data, collected from past orders. They are approximate times and for reference only.

• Shipping times frames may prolong during public holidays; manufacturers and couriers will limit their operations at these times, which is out of our control. Normal service resumes immediately after each holiday.

• It can take a few days following order dispatch before the tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again in a few hours.
Additional policies and FAQs
All items are handmade. Every piece has to be 3D designed, wax printed, cast, brushed and polished. Additional tasks may include the insertion of gemstones, engraving etc.

To ensure your item remains in a well preserved condition, please observe the following:

• Vermeil products
Avoid contact with water. Please remove jewelry before washing hands, swimming or applying body care products such as perfume, soaps etc., since this could harm the metals and reduce the lifetime of the plating.

• Solid gold products
Avoid hard contact such as knocking against objects which could cause scratches, chips and other damage.

Customer satisfaction is our number one priority. Please contact us if you have any questions or feedback.
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third-party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect:

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Why I Need Your Information and How I Use It:

I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure:

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention:

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

More information

Last updated on Mar 9, 2021
Frequently asked questions
Sizing information

We use standard US ring sizing but can help you confirm the right size in any other measuring scale (UK, Australian, European).

You can also provide us the inside diameter of a current ring in millimeters and we will be converting it to a US sizing.

When estimating a correct ring size, it is best to consult with your local jeweler. If this is not feasible, try findmyringsize.com to use a manual ring sizing guide to help figure out your size. *Please note this is only a guide therefore we cannot be responsible for incorrect ring size determination.

Custom design pieces

We are always open to collaborating on a completely unique and custom design of any kind.

We offer custom fit stacking rings, custom stones, material customizations or entirely custom designs. In case you would like to customize an existing design or create an entirely unique piece, please contact us on Etsy convo.

In case of a customized design, additional fees may apply. Please check our shop policy on further information about custom designed pieces.

Production time

All of our pieces are made to order.

Our pieces take from 6-8 weeks to be finished. In times of a higher order number (Valentine's day, Christmas time and similar) the production time can be slightly longer. Please plan to order accordingly.

Production time depends on the amount of stones on stock, in case of a custom design the production time is a bit longer.

Rush orders

In case you need to receive your order by a specific date, please contact us beforehand on Etsy.

We're always happy to rush an order to make sure it arrives on time.

Shipping and delivery time

All of our solid gold items are shipped with an express shipping service. Delivery takes from 1 - 5 days, depending on your location.

Non-solid gold items are shipped with priority mail. Shipping worldwide takes approx. 3-8 weeks.

We ship all of our orders from our studio in Europe, Slovenia.

Installment plan

We offer the possibility to pay in multiple partial payments, that way you can purchase an item in a pace most comfortable to you.

If you would like to purchase an item in more installments, please contact us on Etsy beforehand.

Your order is shipped as soon as the last installment is paid.

Gift wrapping

Each item comes in a Capucinne gift jewellery box, a high quality presentation box and a perfect box to keep your jewellery while you're not wearing it.

If you would like us to include a gift note in the parcel, please leave us a message with your order about the content of the note.

Returns and exchanges

Capucinne offers a 5 day money-back guarantee or exchange on all purchases (this excludes items that are custom-made, rushed, discounted, and items on payment/financing plans).

Please check our shop policies on more information regarding the terms of return or exchange.