CarinaDolci

If you are not 100% satisfied with your Carina Dolci handmade cosmetic purchase, please return it within 30 days from date of receiving it. Please include delivery confirmation, as we cannot be responsible for lost returns. We will gladly exchange it for another product of equal purchase value!

Please inspect your order upon receipt and let us know of shortages, defective or damaged items within 5 days. For damaged items, please email carinadolci [!at] hotmail.com with a picture of the damaged product, your username, full name, and invoice number. We are committed to providing quality products and exceptional service and will resolve your issue as soon as possible.

We do not accept returns on brushes, custom orders, or charitable items (items sold exclusively to benefit charities). If you feel that your order falls into this category, please message us and we may offer a refund at our discretion.

Payment is due immediately upon sale of items. When order is placed, shipping preparations and postage are paid for immediately and therefore we cannot guarantee cancellation of purchase. Please be sure of your purchase before you complete transaction. If cancellation is requested, please request immediately upon ordering and we may be able to accommodate your request.

Add-on orders may be placed and shipping combined if postage has not yet been paid for. If shipping has been paid for, items may be combined with partial or no combined shipping cost reduction.

Payments made via Etsy Payments: Please provide accurate shipping address, as we cannot modify the address once it has been provided due to seller protection policies.

Payments made via Paypal: Please confirm your shipping address before you purchase as we only ship to confirmed Paypal addresses to protect both the buyer and seller with buyer protection. Once purchased, we can only ship to that specific address via your Paypal shipping address. Paypal shipping address overrides the Etsy address so please make sure both are correct. Thank you!

Items are shipped via USPS with delivery confirmation and a tracking number. We can upgrade your shipping to priority mail if you would like.

To upgrade, please contact us before you purchase so we may create a custom listing for you. Thank you! We only ship the the United States due to limited seller protection in other countries.

To purchase insurance, please contact us before you purchase so we may create a custom listing for you.

For rush processing, please contact before you purchase or leave a note in the item description. Not all items can be rush processed but we will do our best to communicate and accommodate you.

International Shipping:

****WE STRONGLY RECOMMEND OVERSEAS CUSTOMERS REGISTER AND INSURE PACKAGES AS MOST PROBLEMS WITH SHIPPING OCCUR WITH OVERSEAS PACKAGES*****

ORDERS OVERSEAS USUALLY TAKE 2-4 WEEKS TO ARRIVE BUT CAN TAKE 4-8 WEEKS OR MORE TO ARRIVE, DEPENDING ON YOUR COUNTRY'S CUSTOMS. WE ARE NOT ABLE TO TRACK THOSE PACKAGES UNLESS YOU PURCHASE DELIVERY CONFIRMATION.

THANK YOU <3

Please note - all of our products are made with love by hand, and our recipes for our products and colors are formulated by Carina Dolci Cosmetics. For this reason, color, texture, and formula may vary slightly by each individual batch. Some colors and products are reformulated as we remake them so we cannot guarantee an exact match from a previous batch, but if major changes are made, we do make a note of the reformulation on www.carinadolci.com and www.facebook.com/carinadolcicosmetics.

We also cannot guarantee an exact match to the pictures because monitor screen colors are unique to each computer. We photograph in natural light as much as possible, but we do use a flash sometimes which may also alter the colors slightly. For these reasons, we have a description of the color in each listing, and we also encourage purchasing samples!

We LOVE positive feedback and if you are planning on leaving neutral or negative feedback, please contact us FIRST so that we may address your issues or concerns! We are always here to help and to make sure you are satisfied with your purchase, and we will do whatever it takes to make you happy!

If you would like to sell Carina Dolci, please contact us for wholesale pricing.

If you are a makeup artist/photographer and would like to use Carina Dolci Cosmetics, please contact us for our Makeup Artist Pricing.

Feel free to contact us about any other questions or concerns! Thanks so much!