The Cupcake Factory

Portland, Oregon

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Shop policies

Last updated on April 30, 2022

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Welcome to the Cupcake Factory - the home of fun and funky fiber and supplies. We strive to create colorful and unique items that are high quality and will last for years to come.

Accepted payment methods

Returns and exchanges
If you are unhappy with your Cupcake Factory purchase we want to make it right! Please e-mail me at carissamarie [!at] to let us know what's wrong and we will do our best to make you happy.
Please only purchase items you are planning on paying for (it's only fair).

Paypal is currently the only method of payment for items which need to be mailed.

Paypal or cash are accepted for items which will be picked up in person.
We offer a free pick-up service for orders placed in the Portland Metro area. To take advantage of this service, you must be willing to come pick up the item in person (pick up location is off of Beaverton-Hillsdale Highway between the Hillsdale / Multnomah Village area and Beaverton). To do this, place your order as usual and note that you would like to come pick the item up in person in the "message to seller" section at check out. Then WAIT to make your Paypal payment until I have sent you a revised invoice with the shipping charges removed. Pick-up address will also be given at that time.

Shipping cost for first class shipping within the USA is supplied on all item listings. Purchases of three or more skeins of yarn or roving will automatically upgrade to priority shipping. All other items will ship via first-class mail.

If you need an item sent in an expedited manner, please message me so I can let you know the shipping time frames (and costs) available and set up a custom listing for you.

Since my shipping charges are at or below actual cost to me, if you purchase 5 or more items, I may be able to save you money on shipping. Please contact me to see if discounted shipping is available before making your payment on large, multiple-item orders.

I am delighted with international interest in my products and am willing to ship just about anywhere an American citizen is legally allowed. If the shipping price for your country is not already in the item listing, please be sure to message me before placing your order. Unfortunately shipping to some areas is prohibitively expensive so you will want to be sure it is a cost you are willing to assume before placing your order. Please also be aware that while many items arrive quickly (we've had excellent luck with this so far - most items arrive in less than 1 week to Europe and Canada), international shipping MAY take longer than expected (sometimes up to four weeks) depending on how long it takes to clear your country's customs crossing. I do my best to package and label items clearly so that they get through customs promptly and without issue, but international purchasers should be aware that unexpected delays may occur.
Additional policies and FAQs
I love custom orders! If you are interested in a sold out item or something totally new and unique to you, please PM me to ask about a custom order. There is no additional charge for custom orders.

To see previously sold colourways of yarn and roving, click the (xx sales) link from my shops homepage. Ravelry users can visit: and click on the yarn line they are interested in to see all previous colors in an easy-to-navigate format.

Wholesale pricing is available on quantity purchases of some items. If you are interested in selling Cupcake Factory yarns, rovings or supplies, please message me about the items you are interested in to get a price quote.

Cupcake Factory has their own iGoogle gadget. When you add this gadget to your homepage, you will automatically see names, pictures and descriptions of the latest Cupcake Factory yarns so you can get first dibs. The Gadget is currently available by invitation only. To get the gadget for your iGoogle homepage, message me with your e-mail address and you’ll receive a link.