I handle each case individually, but seek to have happy customers. Should there be a problem with your order, do contact me and I will do my upmost to find a solution we can both be happy with.

Please don't leave neutral or negative feedback without trying some form of communication beforehand. As a seller in good standing with the community, it's obviously my interest to make you happy with your purchase and the service you receive.

From international buyers I can accept payments via PayPal. You do not need a PayPal Account to pay for your items through PayPal:
You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.

From Hungarian buyers bank transfer is also possible.

Please try to pay for your items right after purchase, so that I can send the product out to you as soon as possible.

If payment is not received within 24 hours, I will send a message to you through email and Etsy Conversation. If there is no response within 3 days, the order will be canceled for lack of payment.
If you need more time, it's okay just let me know.

If you are having issues with PayPal or any other aspect of the transaction, please do not hesitate to contact me. I will work with you to accommodate your needs.

I ship your chosen items in 48 hours after payment is cleared unless otherwise stated in the description of the item. I always send my packages with priority airmail mark.

Shipping takes 1-2 days to Hungary, 5-7 days to Europe, 8-12 days to US or other places.

I have a possibility to send the packages registered, but that would add an extra 4 USD to your payment (please contact me before purchasing)!

Please be sure to enter your correct shipping address for purchases. In the event that Etsy and PayPal show two different addresses, your package will be shipped to the Etsy address.

All items come beautifully wrapped in a handmade box, in a protective bubbled envelope. I love recycling packaging, so you may get one of my recycled mailer. More info here: http://carmenbead.blogspot.com/2009/10/my-creative-space.html

If there are any custom fees, these need to be paid by the buyer and will not be refunded. Customs can delay packages by up to 6 weeks, this does not happen often but that it can happen.

Custom orders are very welcome, if you have something on your mind don't hesitate to contact me, and we'll create something beautiful. If you see something in my shop, but would like it in other colors, just tell me, and I'll do my best to fulfill your wishes.

All items come from a smoke and pet-free home.
Carmenesque is a supporter of Reduce-Reuse-Recycle and runs her business in such way.