CarrieDee

CarrieDee Handcrafted™

Syracuse, New York · 2503 Sales

CarrieDee

CarrieDee Handcrafted™

Syracuse, New York 2503 Sales On Etsy since 2007

5 out of 5 stars
(662)

Shop owner

Carrie

Contact

Carrie

Contact shop owner

Carrie

View all 170 items

About

Shop members

  • Carrie

    Owner, Creator, Designer

Shop policies

Last updated on June 4, 2018
Welcome to CarrieDee Handcrafted on Etsy!

• CURRENT PROCESSING TIME: about 3 Business Days •

In my shop you'll find high-quality, handcrafted closet organizers and other home goods.

Have an idea for a design you don't see in my shop? Contact me! I love creating custom orders :)

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and cancellations
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
Request a cancellation within: 24 hours of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
• CANCELLATIONS - 24 HOURS after transaction •
You may cancel an order within 24 HOURS of the transaction for a full refund if you change your mind.

After 24 HOURS a restocking fee of 10% of the subtotal will be withheld from of the refund. This fee covers the materials that have been used.

If the order has already shipped before a cancellation request, a return will be needed before a refund can be processed. Buyer is responsible for return shipping in this case.

• RETURN POLICY •
Contact me within 5 DAYS of receiving if there is an issue with an item.

Please contact me first if there is an issue with an item within 5 DAYS of delivery.
Returned item must ship within 7 DAYS of delivery.
You may reuse the mailer that your item was shipped in and remove or cover any existing labels.

Please include a photograph of the damage or complaint.
Photos can be attached to Etsy messages using the "attach image" link on the message page.
A photo alone may allow for refund without return, so please, if possible include a photo of the damage.

Shipping costs accrued on orders are not refundable.
Returned item must ship within 7 DAYS of submitting return request.
If return is required for faulty item, the SHOP OWNER will pay return postage.
If return is required for reason of change of mind, the BUYER will pay return postage.

I do not refund without the return of the product. The product must be in original condition. Refunds will be initiated once the returned product has been received and inspected.

Normal wear and tear on items is not refundable. This includes, but not limited to, bends, folds, scuffs, rubbed off images over repeated use.

"As-Is", "Oops", and personalized and custom items are non-returnable.

• DIGITAL FILES & INSTANT DOWNLOADS •
Digital file or instant download transactions are non-returnable and non-refundable.

• NO EXCHANGES •

• UNDELIVERABLE PACKAGES •
If your package is undeliverable and returned to me there are 2 options for proceeding. You can do one of the following:
1. Request a refund. I do not refund shipping charges on returned packages and charge a 10% restocking fee for materials used.
or
2. Purchase postage for shipment to the correct shipping address. I will reship your order upon both the receipt of payment and when the returned shipment has been received by me.
Payment
• PAYMENTS •
Payment is required at the time of purchase via Etsy direct checkout or PayPal.

New York customers - 8% sales tax is added to New York state orders.

• CUSTOM ORDERS •
Payment is required in full before custom work on an item begins. Proof approval is necessary for custom order production to start. Custom orders can take up to 7 days to make depending on the work involved.

If I do not receive required information or files for custom orders, I will attempt to contact you. I will refund and cancel the transaction after 7 days if there are no replies.
Shipping
Current Processing Time: about 3 Business days

** VERY IMPORTANT for PayPal Orders **
Paypal & Etsy shipping addresses must match on PayPal paid orders. Please make sure your Etsy and PayPal shipping addresses are correct. I will not ship an order if the Etsy and PayPal shipping addresses differ and will need to cancel the order and ask that you place it again once the addresses match.

• US CUSTOMERS •
I ship via the United States Postal Service (USPS) first class mail.

Priority mail and priority mail express upgrades are available to add to domestic orders at checkout. Details are as follows:

Priority mail upgrade - Packages are generally delivered in 2-3 business days depending on location (processing times still apply). The delivery dates are estimates and this services is not guaranteed by the USPS.

Express mail upgrade - Packages are generally delivered in 1-2 business days depending on location (processing times still apply). The USPS does guaranteed this service and will refund if the package doesn't deliver on delivery date.

(Please note - Shipping upgrades do not make orders rush orders. They still take time to make. Please take note of the current processing time when ordering.)

LOCAL PICKUP - I do not offer local pickup at this time.

• INTERNATIONAL CUSTOMERS •
Orders are shipped USPS First Class International with u-pic insurance. At minimum, international packages take 10-14 days to arrive, but please be aware that international shipments can take up to 8 weeks, and sometimes even longer, to arrive due to customs processing.

Shipping upgrades - please contact me if you are looking to upgrade your shipping. I will need to review the shipping costs to your country with the United States Postal Service.

I reserve the right to cancel a sale if your country forbids items purchased from being shipped to you country. Here is a list of restrictions by country: http://pe.usps.gov/text/Imm/immctry.htm.

I will not mark any packages as "gift", so please don't ask. Falsifying a federal document is illegal.

Duties and custom fees that may incur are the buyer's responsibility. Please be aware of any importing fees your country may charge prior to purchasing.
Additional policies and FAQs
• CUSTOM ORDERS •

COLOR CHANGES - I am able to change colors on most of the designs in my shop. I can also extract a color from a sample you provide. Please contact me with your request.

CUSTOM DESIGNS - Please contact me with your idea before purchasing a listing. Allow up to 48 hours to receive a proof of your custom files. Please watch your messages and inbox. I will not start production until I have proof approval. If I don't hear back I will attempt to contact a second time. If I don't hear back within 14 days of this second attempt, I will refund and cancel your order.

You may cancel a custom order within 24 hours of transaction. After 24 hours I have already started work on your order. Custom design orders are non-returnable and non-refundable.

• CUSTOM DESIGN FEES •
$5 custom design fee for designs that DO NOT require editing.
$10 custom design fee for designs that DO require editing.
(Custom design fees do not apply to personalized/custom listings already for sale in my shop)


• WHOLESALE •
I can offer wholesale pricing for resale. I require a minimum of 10 sets. Please contact me with your request for more details and a quote.
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third-party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

THE INFORMATION I COLLECT
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your full name, email address, postal address, details of the product that you are ordering, payment method.

Debit/credit card information is collected and processed separately by PayPal or Etsy's payment processor. This information is not shared with me.

You may also choose to provide me with additional personal information, such as order customization & personalization instructions, if you contact me directly.

WHY I NEED YOUR INFORMATION & HOW I USE IT
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

INFORMATION SHARING & DISCLOSURE
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and the safety of my customers, or others.

DATA RETENTION
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.

For purposes of EU data protection law, I, Carrie Mondore, am the data controller of your personal information. If you have any questions or concerns, you may contact me via my shop’s contact link, or email me at carriedeehandcrafted [at] gmail dot com.

Last updated: May 25th, 2018

More information

Last updated on May 25, 2018
Frequently asked questions

When will my order ship?

All orders are made-to-order. Orders will ship on the scheduled ship date listed on order receipts. Receipts can be viewed on the Purchases & Reviews page.

Where can I find my tracking info?

Tracking info can be found on the order receipt. Receipts can be viewed on the Purchases & Reviews page.

What are the dividers made of?

Dividers are made of white plastic with vinyl labels. Vinyl labels have a matte finish.

Wholesale availability

I do offer wholesale for retailers. Please contact me for current prices and minimum requirements.