ZombiiieGirl on Oct 27, 2016
Never arrived. Worst experience on Etsy.
CSERA responded on Oct 31, 2016
We are sorry to hear that the customer didn`t receive her deliver via Italian Post and have launched an official investigation with them in the hope that they will find her package. We have issued a full refund to the customer as the package has been over 8 weeks in transit as per policies. We kept in contact with the customer throughout and gave as much information as we could to assist her however we are not connected to Italian Post and cannot be held accountable for their poor service. Our policies are very clear and we do refund or replace a missing items if lost/stolen. Sometimes domestic and international deliveries are not always straight forward and problems can happen, this is the nature of international online shopping but we at CSERA will always help our customers as much as we can.
Emily Martin on Oct 24, 2016
CassaStamps on Oct 15, 2016
It is great, my phone is not slippery anymore. The design is very pretty and doesn't scratch easily. The package was very pretty too, looked very elegant. The only thing I did not like was waiting so much for it, a month. But besides from that it seems like a great product. I would buy more cases from this shop knowing that I need to have more patience waiting for it.
EXCLUSIVE Artist Designed Gadget Accessories - To see video's visit our Instagram Page #bycseradesign
CSERA Ltd was founded by artist, graphic and fashion designer CSERA in 2012 and has been setting tech gadget trends for the first time in history! If there is a case trend out there, we can be sure it started here! We endlessly scour the fashion world for inspiration, sketching and compiling mood boards for our next line, ensuring that our customers have the very latest fashion on their cell phones.
Each case is handmade by us in our studio and we take pride in the fact that we never use third party services to manufacture our cases, this means when there is less risk things can go wrong and you are speaking to real people who care about your custom!
C S E R A C A S E S
When you purchase from CSERA, you are helping to support a small business and a unique talent made from recycled, eco friendly materials in healthy working conditions. Many tech items are mass produced and are of extremely poor quality so not only do we feel it is a waste of money, but increases environmental waste too. By purchasing a CSERA product, you are contributing to the sustainability of affordable, quality, truly unique hand crafted merchandise.
Every case is made from certified 100% recycled materials made from post-consumer plastic, resulting is less factory waste and pollution to the environment. We only use environmentally safe inks and recycled packaging materials.
CSERA cell phone cases are produced ethically in healthy working conditions and not mass production factories. We have been Etsy verified as selling only genuinely handmade products. Cases by CSERA use completely eco friendly recycled plastic and environmentally safe inks unlike most case manufacturers
Our designs are original, artist illustrated and truly unique. Rest assured that you are purchasing 100% original CSERA designs that are protected under the Digital Millennium Copyright Act (DMCA), Creative Commons Copyright Act, International Trademark and Internationally Copyright Protection 2013.
We would love your support in our efforts to provide ethical and environmentally conscious merchandise, please show your appreciation and follow us on Facebook and Instagram to see CSERA NEWS on promotions, exclusive COUPONS for Facebook and Instagram fans, GIVEAWAYS and of course, gorgeous new iPhone case designs!
♥ INSTAGRAM #Bycseradesign https://instagram.com/bycseradesign/
♥ PINTEREST http://pinterest.com/CSERA/
♥ FACEBOOK https://www.facebook.com/ByCseraDesign
♥ TUMBLR http://bycseradesign.tumblr.com/
If you would like to email us, we would love to hear from you;
bycsera [!at] gmail.com
Thank you to our loyal supporters throughout the years.......
Carly, Alper & Can
TURKEY / UNITED KINGDOM
Owner, Maker, Designer, Curator
CSERA designs to touch the heart, soul & individuality of everyone, allowing us all to be consumer conscious & environmentally responsible. INSTAGRAM #bycseradesign TWITTER https://twitter.com/ByCsera FACEBOOK https://www.facebook.com/ByCseraDesign
Production Manager, Owner, Creator
Alper ~ Production Manager at CSERA Ltd ~ With a Masters Degree in both Industrial Design & Fine Art from Central St Martins London, Alper brings to CSERA his dynamic & multidisciplinary experience gained from the world’s most cosmopolitan city.
Customer Service, Assistant, Owner
Gloria - Creative Director at CSERA Ltd
- Accepts Etsy gift cards
Returns & exchanges
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
- To communicate with you about your order
- To fulfill your order
- For legal reasons (like paying taxes)
CANADA POST STRIKES 2ND JULY: Due to an ongoing labour dispute, Canada Post has informed us that it may halt acceptance of new shipments and delivery of mail and parcels beginning on July 2nd. At this time, all shipments to, within, and from Canada that are handled by Canada Post will be affected until the dispute is resolved and this will cause a delay in packages being delivered by those services.
Frequently asked questions
How Do I Pay?
CSERA offer two secure payment options. We accept instant payment via our dedicated CSERA checkout provider www.goshopier.com where you can pay securely using all major credit and debit cards. We will send you a secure link to your email address to complete your payment. We also accept direct payment through our official website using Stripe payment service. We do not accept PayPal. If payment is not received in 7 days after ordering we will cancel the transaction. Please ensure you check your Etsy email and your email address in case we tried to contact you. We operate Monday to Friday 8:00am to 6:00pm (GMT+3) so there will be a time difference depending on where you live.
I didn't hear from you when I placed my order. Did you receive it
When Cases By Csera receives an order, no contact is made unless there is an issue (i.e., out of stock, need clarification of order ie materials, model and color. Please don't panic if you don't hear from us, your order will be processed and shipped in the order it was received, CSERA are never late with shipments nor have we ever missed an order. Please check your email spam folders in case we have tried to contact you or your Etsy Invoice Email and shipping notification information is inside it. Please allow the postal services/customs clearance a maximum of 8 weeks to complete their duties. An investigation into a lost/stolen/delayed package cannot be made until your package has gone over 8 weeks transit time.
If I drop my iPhone, will the case protect it? Do you guarantee my phone won't be damaged?
CSERA cases are economy, affordable, slim profile vanity type cases, this means they in no way protect the screen of your phone or from drop protection. If you are looking for a more protective case you may want to purchase a Otterbox style case. Please be aware of this before ordering, CSERA have sold thousands of cases to thousands of happy customers without issues. If you do need a protective drop type case we often suggest a commercial product like the Otterbox and not a designer/vanity case such as ours.
What is a 'vanity case?
Vanity cases are designed for fashion purposes offering light protection for mobile devices. CSERA cases are all limited edition and cannot be purchased elsewhere, meaning the artwork is completely unique and copyright protected. The majority of the price you pay is for the limited edition artwork and materials that are made ethically in healthy working conditions for an average salary. While CSERA cases provide some light protection, any time a case is dropped there is risk of damage to the case and/or your phone no matter which brand or price you pay. Cases By Csera are not liable for any damages arising from the use of our product.
I accidentally scratched the ink off my clear case
Customers are responsible for taking care of the CSERA cases, if the case is damaged by over excessive usage example; dropping the iPhone and case, rough handling whilst putting/taking the case on/off, washing the case with chemicals, over-exposure to UV rays (eg sun-light) exposure to sharp objects (eg keys, coins, nail file, zips etc) refunds and exchanges will not be available. Our clear rubber and hard plastic cases feature the very latest and most durable ink available in the world. However, exposure to sharp objects and rough items can scratch the surface of the phone case potentially scratching the ink also. We recommend customers prevent exposing their clear rubber cases to sharp or rough objects to prolong and extend their life!
The colors or design are different to the picture on the listing
At Cases By Csera we try our best to ensure that all artwork matches your expectations and work very hard to accurately represent our product through photographs and descriptions. Some case designs may have variations to the image advertised due to lighting, angle of photography, screen resolution, manufacturing process and your screen/browser or mobile app settings and other factors such as artistic design and manual layout of the graphics. CSERA case colors match exactly what is on *our* computer screen and this could be very different to what your screen shows.
Screens/Photo's and Monitors
A lot of people don't realize that the color of the image and/or product can vary widely from one computer monitor to another and even from person to person physically. What looks lavender on one computer can be gray on another computer and the same when you may see green but a friend see’s brown. If you are unable to determine the shade or exact color through the listing description, please send us for color confirmation. Please note that colors and image pixel quality frequently appear different in real life than they appear on screen also due to the way different computer monitors are calibrated. Each CSERA item is made to order and variations in each product are part of the individuality of your chosen case.
My Package Has Note Arrived
Cases By Csera cannot open a missing package investigation until the package has been 8 weeks in transit, please email us if your package has been in transit for 8 weeks or longer. You can find out when your order was shipped or is scheduled to ship by visiting your 'purchases' page along with lots of other important information regarding shipping. Please note that we do not ship express packages to PO Boxes for security reasons. Customers are responsible for making delivery arrangements with the shipping company should collection be required, delivery address confirmation be requested and missing/lost/stolen packages. CSERA does not offer refunds when packages have been destroyed due to the legal holding time expiring
We are thrilled to offer all customers free international shipping. Purchase 3 cases and bag yourself free international shipping USE COUPON CODE: FREESHIPPINGX3CASES at checkout. Please note that there is no tracking service available for international packages at this time. *minimum spend required for package weight purposes and the total phone case order value must be over $45.00*
Due to recent changes in some postal service policies, tracking is no longer available for international packages. The following postal services do not track our packages at this time due to their policies: La Post, Deutsche Post, Royal Mail, Australia Post, Swiss Post, JP Post, USPS. Once the postal services listed improve their service and track our tracking codes we will be able to provide them to our customers. We shipping with the First Class Registered Airmail service and should a package not find it's way to your home, we guarantee a refund or replacement after 8 weeks of transit time has passed.