CaseysBoutique

Casey's Boutique

Charleston, South Carolina 3407 Sales On Etsy since 2012

5 out of 5 stars (646)

CaseysBoutique

Casey's Boutique

Charleston, South Carolina | 3407 Sales

cmcooper121

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cmcooper121

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    Announcement    Welcome! We have reopened our shop for some closeout, clearance sales! After having children and working full time, we have decided to close the shop for now. We have very limited supplies. Once our items are gone, they're gone! Questions? Feel free to contact us!

    Announcement

    Last updated on Mar 15, 2019

    Welcome! We have reopened our shop for some closeout, clearance sales! After having children and working full time, we have decided to close the shop for now. We have very limited supplies. Once our items are gone, they're gone! Questions? Feel free to contact us!

    Shop policies

    More information

    Last updated on Jun 21, 2017
    Frequently asked questions
    Why don’t you accept returns or exchanges?

    All items in our shop are custom and personalized. For this reason, we cannot accept any returns or exchanges.

    Care instructions

    I wash my daughters bottles once a week in the dishwasher. However, to get the longest life out of your vinyl, we encourage you to hand wash.

    I need my order fast! Do you offer shipping upgrades?

    Once your order is placed, shipping times and fees cannot be adjusted. If you are in need of rush delivery, please contact the shop BEFORE placing your order. At that time we can accommodate your needs as best we can.

    There is a problem with my order. What do I do?

    We are happy to help in any way we can. Please send us a message with the following information so we can assist you!

    - Order Number
    - Image of problem
    - 1-2 Sentences describing the problem

    If the mistake was our fault we will provide a solution at no expense to the customer.

    If the mistake was made on the customer’s behalf, we will provide as much help as possible (possible discounts, etc) However; the customer must pay all extra charges including shipping. Thank you for understanding!

    Do you offer discounts on large orders?

    We do! We offer discounts on orders of 20 items or more. We would love to provide the perfect gift for your team, workplace, and more! Please contact our shop before placing an order.

    My tracking says “delivered”, but I don’t have it. What do I do?

    If your package appears to be lost (per USPS tracking) after 10 business days, we will send a new shipment at no cost!

    If your tracking states that the package was delivered, please contact your local Post Office. We are not responsible for your package once it leaves our hands.

    If your package arrives damaged, please contact our shop within 48 hours!

    I included the wrong address on my order. What do I do?

    If your package has not yet shipped, we are more than happy to make a change for you!

    Unfortunately ff the package has left our shop, there is nothing we can do. Please contact your local Post Office to see if they’re able to assist you. We will not send a new package if the buyer included the wrong shipping address.

    If we receive any returned package to our shop, we will be more than happy to reship your order. The buyer will be responsible for new/additional shipping costs.

    My package arrived damaged. What do I do?

    If your package was damaged in the shipping process, you must contact us within 48 hours of the delivery time. Please provide the following information:

    - Order number
    - Picture of damage
    - Brief description of damage

    In some cases you may be asked to return the item (at no cost to you) in order to receive a new shipment, so please DO NOT throw away packaging.