CastlePals

Warning: Excessive Happiness and Nostalgia Ahead

Daly City, California
|
| 7,906 Sales | 5 out of 5 stars 5 out of 5 stars

CastlePals is a Star Seller!

Smooth shipping

Has a history of shipping on time with tracking.

Speedy replies

Has a history of replying to messages quickly.

Rave reviews

Average review rating is 4.8 or higher

Announcement    Hiya Pals!

We ship all completed orders every Monday, Wednesday, and Friday. All orders will include complimentary tracking.

Join in on more fun on Social Media! Follow us @CastlePals and tag us in your park photos to be featured!

Announcement

Last updated on Sep 18, 2023

Hiya Pals!

We ship all completed orders every Monday, Wednesday, and Friday. All orders will include complimentary tracking.

Join in on more fun on Social Media! Follow us @CastlePals and tag us in your park photos to be featured!

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CastlePals

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CastlePals

Reviews

Average item review
5 out of 5 stars
(2889)
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About CastlePals

Sales 7,906
On Etsy since 2017

Bringing Disney Home

Shop members

  • Sara

    Owner, Maker, Shipper

  • Michael

    Brand Manager, Photographer

  • Jen

    Logo & Design

  • Halee

    Social Media Manager

Shop policies

Last updated on Jan 1, 2023

Shipping

See item details for estimated arrival times.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

Secure options
Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: accepted

Request a cancellation: within 24 hours of purchase

Privacy policy

More information

Last updated on May 25, 2023

Frequently asked questions

Sizing details

Our headbands are built on a 1-inch adult-sized headband. We do not offer children's sizes at this time, but our ears may still suit some children depending on their size!

Our pouches are about 8" wide by 6" tall, and come lined with a cozy white flannel fabric.

Our coin pouches are about 4" wide by 3" tall.

Our key fobs are about 5.5" from end to end.

Care instructions

Ears:

For ears involving stripes or spots (excluding dalmatian), we recommend removing them in the rain or on rides where you may get wet, as the colors may run.

For cleaning, spot clean with a damp cloth, or lint roll to remove furs/hairs from fabrics.

We recommend removing your ears on high-speed rides in the parks, as we cannot be held responsible for lost or damaged ears.

Pouches:

We recommend that pouches be hand washed inside out in cold water with a mild soap or detergent. Please note that minimal shrinkage may occur in knit fabrics.

Stickers:

Please see in depth care instructions included with your order or message us directly.

Acrylics:

Wipe with a clean dry lint-free/microfiber cloth. Do not use chemical cleaners.

Gift wrapping and packaging

Our ears come packaged in ready-to-gift boxes without itemized receipts. If you'd like a special message inside your box, or a discreetly shipped box, please leave a message with us when checking out of the shop. We will make our best efforts to meet your requests.

How do I apply the vinyl stickers?

These easy to follow steps will help you apply your new vinyl sticker perfectly!

1. Clean surface with rubbing alcohol and allow to dry.
2. Peel the backing off of the decal's transfer tape.
3. Slowly place the decal sticky side down onto the surface.
4. When in place, use a credit card (or similar) to smooth out any trapped air bubbles.
5. Slowly remove the transfer tape.
6. Let the decal cure for 2-3 days before getting wet (ie. car wash, hand washing, etc - rain is okay!)

Where can I use the vinyl stickers?

The vinyl we use to create our designs is outdoor grade and should withstand normal weather conditions. They can be used on car windows, computer and phone cases, walls, windows, cups, and more!

Can I order a pair of ears without the bow?

Absolutely! In most cases this is as simple as leaving us a message in the 'Note to Seller' area during checkout to remind us to leave the bow off.

In cases where the pair of ears has something tucked into or attached to the bow, feel free to reach out to us in advance so we can discuss whether leaving the bow off is possible and where we might relocate the extra detail if we do.

Do you accept bulk orders?

We are more than happy to work with our customers to complete bulk orders! We've shipped several orders for travel agency's and hotel gift shops, and simply ask that you reach out to us first to discuss when your order is needed by and any details we may need before ordering.

Do you offer rush processing?

Yes! We offer the option for rush processing for an additional fee. Simply visit our shop and choose the 'in a rush?' option from the list of available sections. This additional fee means we will place your order on our priority list, which allows us to get the items you order out to you in time for when you need them.

If you're unsure if we can get your orders finished in time, please feel free to reach out to us before you place your order.

*Please keep in mind that we cannot be held responsible for any delays USPS experiences once our items leave out office, so we always recommend upgrading to Priority shipping if you're in a big rush.