castlepop's Shop Policies
Thanks for visiting our shop!
Our Giclée prints are printed on archival, acid free, high quality, smooth matte paper. They are printed with Vivera inks which are guaranteed not to fade for 100 years!
All payments are in US dollars through Paypal. Please note that you do not need a Paypal account to use this service. You can use your debit or credit card.
Orders will not be shipped until payment is received in full.
Orders are shipped within 3-7 business days after payment is received.
Prints are packed with a chipboard backing in a protective clear sleeve and then packed in a rigid cardboard mailer.
Packages are shipped USPS first class with delivery confirmation. Faster shipping is available at an increased rate. Please convo us if you require quicker delivery.
We are located in the US. For international orders: Please note that buyers are responsible for any and all duties and customs charges that may be incurred.
Refunds and Exchanges
I you are unsatisfied with your order for any reason please contact us within 14 days after your order is delivered and we will do our best to correct the problem. Exchanges are available for any damaged or defective items.
Additional Policies and FAQs
Please note that colors appear different on individual computers. Print colors may vary slightly from what you see on your screen.
Last Updated December 8, 2011