catandvee

If you are unhappy with the quality of your purchase, we can provide a full refund (excluding shipping costs) if the item is returned to us within 14 days.

If the item is damaged in the post, please return it to us and we will make you another item that matches the original as closely as possible - as all our items are made to be one-of-a-kind, we cannot guarantee that we can remake an item exactly the same in every way (eg that we will have the same fabric available to use).

If the item is lost in the post - we cannot replace it.

We are in Brisbane, Australia.

For our Australian customers - we accept PayPal and payment by direct deposit. If paying by direct deposit, we will forward you our banking details after your purchase has been made.

For our international customers - we accept payment by PayPal only.

We are in Brisbane, Australia and ship to the world via Australia Post.

We head to the post office on Mondays and Fridays, and will always try and let you know when your item has been posted.

For items destined for a home within Australia - we anticipate delivery within 2-3 business days.

For items destined for a home in the USA - we anticipate delivery within 7-10 business days.

For items destined for a home somewhere else in the world - please expect a delivery time of 2-3 weeks.

If you pay too much for shipping, we will refund the difference.

We are not responsible for items lost in the mail. If you would like to buy insurance, please contact us for a shipping quote.

For international buyers, any custom fees, taxes, tariffs, duties etc are your responsibility. Please do not ask us to mark items as "gift" on customs forms, as it is against the law.

We are a very small, very new, home-based shop. Your feedback is really important to us.

If you are unhappy with your purchase for any reason, please contact us before posting any negative feedback to our shop. Please email catandvee(at)gmail(dot)com.

Cat has an Etsy membership as a private individual and is known as 'Cateymeg'. You are welcome to check out her feedback as as a buyer.

We mainly sew with 100% cotton fabric, or lovely linen and cotton blend fabrics. Sometimes we use twill, duckcloth or other home decorating weight fabrics. We will always try and detail the fabrics we've used in each of our items for sale.

All fabrics are stored in our non-smoking homes.

Everything in our shop is made and ready to ship.

We are very happy to ship an an item as a gift directly to the recipient - just convo us with the recipient's address.