catbirdcreatures' Shop Policies
Thank you for stopping by the Catbird Creatures Shop! All items in my shop are hand-printed by me. Because of this, no two items are exactly alike. *Please read my shop policies prior to making your purchase to avoid any confusion.*
I accept credit cards and Paypal as payment.
I will ship your item(s) to the address you specify on Etsy. Please double check that your address is correct! If an item is returned to me as undeliverable, I will gladly reship to the correct address with additional postage paid.
In stock items will be ready to ship within 4 to 6 days of payment.
International shipping: Items shipping outside of the United States can take from 2 weeks to a month to arrive at their destination. I always provide USPS tracking info, but can only track packages while they're still in the US. Once packages leave the US they are, unfortunately, out of my hands.
***Due to packages repeatedly being lost, I am no longer shipping to countries in South America. I'm sorry for any inconvenience this may cause.***
Every so often a package can get stuck in customs. I cannot be responsible for these delays.
CUSTOMS FEES - The buyer is responsible for any additional customs fees that may be charged. Please do not ask me to mark packages as a "gift" rather than "merchandise." That is against the law as well as Etsy policies.
Refunds and Exchanges
We gladly accept returns on defective, damaged or items wrongly shipped. If your item was damaged during shipment or the wrong item has been shipped to you, contact us immediately.
Returns and exchanges for undamaged items are accepted within 5 business days from the delivery date on all merchandise in its original, unworn and unwashed condition. The buyer is responsible for return postage, please convo us before returning your item and always include a note with the return/exchange.
If you are unhappy with an item, please convo me before posting negative feedback! I would love to have the opportunity to make things right :)
Additional Policies and FAQs
Custom Orders: Because everything in my shop is hand printed by me, and setting up custom screens takes time, I cannot take custom orders at this time.
Last Updated January 26, 2015