catdancingranch

artisan jewelry and supplies

Tucson, Arizona

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Joan Shields

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Joan Shields

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Shop policies

Last updated on April 29, 2022

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If there is a problem with your order, please contact me, and let's fix it. I want you to be happy with your order.

Accepted payment methods

Paypal
Returns and exchanges
I accept returns that are mailed back to me within 7 days of buyer receiving the order. Items purchased on special are not accepted for return.

Items must arrive undamaged, unused, in original packaging or on original stringing material. Postage is not refundable. Prepackaged silver filled and 10KT/40 wire is accepted for return only if it is in the original, unopened package.

Exceptions: in instances of seller error (i.e., sending the wrong item) or deliberate misrepresentation by the seller, postage is refundable. Items must be mailed for return within 7 days of receipt, unused and in original condition.

Wire: cut lengths of wire are not accepted for return.

If an item is offered for sale in good faith, based on information provided to me by the vendor, and I later find the information was incorrect, the buyer is welcome to contact me to arrange to exchange the item for an item of equal value.

If a buyer cancels an order after I've packaged and/or shipped it, a 10% or $2.50 minimum handling fee may be charged.
Payment
PayPal payment only.

Please notify me if you can't pay right away (within a few days). Layaway is available with a 20% non-refundable deposit.

Arizona residents - sales tax will be included. This isn't policy. It's the law.

If you don't wish to pay sales tax, and have an Arizona resale license, you can email a copy of your license to me along with a completed AZ DOR form 5000, to be eligible for sales tax exemption.
Shipping
I ship via USPS. Shipping rates are estimates. Excess shipping charges will be refunded to your PayPal account once your order is packaged for shipment.. Insurance for shipments within the US is optional and available for an additional charge.

Orders are shipped to your PayPal address unless you contact me and specifically request your order to be shipped to another address. PayPal's seller protection policy does not extend to non-PayPal addresses.

All orders are mailed within 7 days. If you have a deadline to meet, please contact me prior to your purchase so we can discuss your shipping requirements. I often mail twice weekly.

Orders outside of the US:

Shipping is via First Class Air Parcel. If you choose not to purchase Priority postage, you agree to accept a copy of the US customs form and a copy of the printed receipt from the USPS as proof of mailing and agree to assume liability for the shipment in the event of a dispute.

Orders to destinations outside of the US are sent via First Class Airmail do not include delivery confirmation or a tracking number. USPS Priority shipping is optional and available for an additional charge, $14.50 for a large flat rate (up to 4lbs.) envelope, and includes a tracking number and delivery confirmation.

Insurance is not available for orders going to destinations outside of the US.

I'm always willing to ship flat rate, within or outside of the US. Please contact me for this option.
Additional policies and FAQs
There's actually a live, warm, body behind the dry-sounding business policies who is mad about beads and loves what she's doing!

Etsy rocks. So do you.