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For items that are personalized - you will be provided with 2 rounds of revisions included with your purchase. You may receive full refund only if I have not started on the file. Please contact me as soon as possible.

DIGITAL FILES & INSTANT DOWNLOADS
Due to the nature of the shop items as final end products being delivered immediately to you, there is no refunds or exchanges. Though I would be happy to provide guidance. Also, if you have misplaced your file, I may provide the file to you again as long as your information matches invoice information on my end.

PRINTED INVITATIONS
Refunds are not accepted on these items unless the mistake was on my part.

GREETING CARDS
All non-custom cards can be returned with in 7 business days of delivery. Refund will not be given until item is returned in it's original condition. If item arrives damaged, a photo of the packaging and damaged item are required.

ALL CUSTOM OR PERSONALIZED ITEMS
Custom orders are non refundable. If you have any concerns with your order once you receive it, please contact us as soon as possible.

If you have any doubts about any of my products, please contact me. I'm nice! I promise. I would be happy to provide guidance.

Normally, I do not work on a project until payment is received. Please send me a message and I can start on your project as soon as the order is placed if there is some urgency.

Please refer to my shop homepage in the shop announcement section for current processing and shipping time.

 If you are ordering time sensitive items, please send me a friendly message before ordering and I can give you a more approximate ship date and making sure your package is shipped in time.

DOMESTIC CUSTOMERS

All packages are shipped USPS first class mail by default. 
First class mail can take 2 to 5 business days unless otherwise stated in the listing. Custom orders can take a bit longer. Usually I will notify you when you can expect this item to be shipped.

INTERNATIONAL CUSTOMERS

First class 2 to 6 weeks from the day item ships. 

Please note, these are only estimates from the USPS website. Please allow plenty of time for your package to arrive for your big day. I cannot and will not guarantee shipping to any location by a certain time. I can, however, give you a firm ship date from my end.



INTERNATIONAL BUYERS PLEASE READ:
 Please be aware your country may charge additional customs duty and/or import taxes. 

Please also be aware that as the seller we do not pay for any applicable duty, value added taxes (VAT) or import consumption taxes charged to you by your country. 

The recipient of the merchandise will be required to pay the duty or VAT upon delivery. Due to import duty valuation adjustments and currency valuations, we are unable to provide an estimate for duty or VAT. 
I will not put false information on Customs Forms so please do not ask.

PRINTABLES
Items listed as final end products are digital downloads made immediate to you upon purchase through Etsy. There are no tangile items through this method. You may need Adobe Acrobat reader (this is a free download on the internet) to open .pdf files.

For items that are personalized, please view store front to see turn around time. I try my best to deliver your files as soon as I can without sacrificing quality or detail. If you do need your item sooner then indicated there will be a rush fee charge, please contact me for more information to receive a rush order quote.

I am open to customizing orders for you. Please be specific about what your needs are. This includes but not limited to (there may be a small fee): color/font changes, layout changes, creating additional items with the same theme.

You are free to print your purchase as many times as you like, but it is NOT FOR RESALE OR DISTRIBUTION. I reserve the right to artwork. The pdf you receive will not be editable. Any further changes after you've received the final product can be accommodated with a fee.

Policies are subject to change, please check back occasionally.