Sydney, Australia

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Shop policies

Last updated on May 9, 2022

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Welcome to Moongbean!

We are a small business specialising in handmade creations. We knit, we sew, we crochet and we weave. We are picky about our materials and craft. If we won't use it ourselves, we won't sell it.

Feel free to browse, and if you would like something customised specially for you, just send us a message and we'll be happy to oblige.

We believe in customer service and we'd like to see all my customers happy. If you receive something and find you are unhappy with it, please send us a message and let us know why. We can sort it out.

Welcome to my store, and have fun shopping.

Accepted payment methods


Returns & exchanges

See item details for return and exchange eligibility.


We accept Paypal payments. Please complete the transaction as soon as possible.

Payment should be made within 3 days. Please send me a message through "Etsy conversation" if you need an extension of that deadline. We will be happy to accommodate where we can.

No product will be shipped before payment is cleared.


Once your payment has been cleared, your item will be shipped within 2 working days. More time is required for custom orders, and we will inform you of the time needed when you contact us about customs.

All packages are posted using Australia Post. If you want to purchase postal insurance, please contact me and we can tell you how much that will cost.

Additional policies and FAQs

For all wholesale enquiries, please contact us.