Cerra

Felt Up, Framed and Put in the Mail

Halifax, Canada

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Cerra Haybecker

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Cerra Haybecker

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Shop policies

Last updated on May 19, 2022

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I'm 28 years old and I have had a passion art and craft for as long as I can remember. I have a beautiful son who turned 4 in September.

If you'd like to contact me please do so:
E-mail: cerra.at.etsy [!at] gmail.com
Etsy: http://www.etsy.com/convo_new.php?to_username=Cerra
Facebook: http://facebook.cerra.ca
Twitter: http://twitter.cerra.ca

If you have any questions about how Etsy itself works, please check out their help section:
http://help.etsy.com/app/home

Accepted payment methods

Paypal

Returns & exchanges

See item details for return and exchange eligibility.

Payment

Canadian residents: I will accept Interact money transfers to my email address (cerra.at.etsy@gmail.com). If you are interested in this please contact me prior to purchase.

Otherwise I only accept Paypal as there aren't any safe alternatives. I expect payment within 3 days of purchase, as per Etsy's guidelines. If you need more time please let me know so that the items you have purchased don't get cancelled and re-listed.

You do not need to have a Paypal account to use the service. All that you need is a credit card.

Shipping

I ship in recycled materials as much as I can manage. This means that I reuse bubble mailers, boxes and envelopes when I can. Orders will also be packaged inside a cellophane bag for added protection, wherever possible.

I ship from my home and all paper items are always in stock. Paper items are usually shipped within 48 hours of payment, by Canada Post letter-mail, which is usually pretty speedy - usually not more than a couple of weeks, unless you live in an isolated area.

Other items are usually shipped within 48 hours of completion, via CanadaPost AIRmail. These items are made to order and while I do work on orders as they come, it can sometimes take me 1-2 weeks to finish something - especially if it is a large order. This usually guarantees delivery within 3-4 weeks from date of purchase, but can take as long as 6-8. I can do rush shipping for an additional fee. If you don't mind a longer wait I can ship via CanadaPost SURFACE mail - often cutting the shipping cost by 50%. Please contact me with any questions or requests.

Gifts can have a small note added at no extra charge.

If I have overcharged shipping/handling by more than $1 (after taxes, which are not shown in the postage price), I will refund the difference. Unfortunately, shipping from Canada is expensive, though I do always try to fit things through Canada Post's magic slot.

Any additional fees charged at customs are the responsibility of the buyer.

Free local pick-up (and possibly delivery) available.

Additional policies and FAQs

Felt creations:

For orders of felt creations, the colours, stitching and/or pattern may vary *slightly* due to differences in monitors, as well as things being handcrafted to order. Many of my patterns are designed by myself (in collaboration with my husband and various friends), some are a creation of http://umecrafts.etsy.com and some are a creation of http://preciouspatterns.etsy.com.

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I am willing to do wholesale orders, if you're interested in setting this up please contact me. Unfortunately, I cannot offer large discounts on my sewn goods as I have them priced as reasonably as possible for my individual customers.

For commissions I will require a 50% deposit, with the rest due upon completion.

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I normally check conversations on Etsy multiple time per day, along with my email (cerra.at.etsy@gmail.com) and try to reply in the same day.

If you'd like any further information or clarification please do not hesitate to contact me.

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All items, photos, descriptions, etc. in my shop are © Cerra/Sarah Edstrom/Haybecker 2004-2012. All rights reserved.