Pamela Burt on Aug 10, 2016
The dress was cute on the hanger..but when it was put on the skirt was so full that it made me look 2x larger than my size! It would be cute for a little girl but was not made well for an adult woman. I had a very bad experience trying to get a refund and the shop owner was very unprofessional.
dresses are my passion...no obsession!!! x0 Cha Cha
Charlotte, Cha Cha for short, is my inspiration. She is 3. She has two older brothers, 8 and 7.Love designing dressed that are fun, comfy and shabby chic!
visit our Blog for our latest projects, wedding inspiration, and favorite Etsy Finds: http://chachalouise.wordpress.com/
Feel free to contact us via Convo at any time...I am available for a quick response most of the time, 8am-9pm EST as convo's go directly to my IPhone.
due to the large number of Convo's received, if you order please add item detail at check out, NEED by DATE, SIZE, COLOR REQUESTS etc. As it is hard to match up convo's with orders..I will do my best though
Please ensure the details in your special order are correct including measurements before purchasing, as it is very time consuming going thru all messages while we are filling orders.
Please note, unless stated, our dresses are just below knee. If you require a full length dress we would be happy to do so :
Tea Length add 15%
Full length add 20%
We are happy to change color of lining or entire dress when available. This may require an additional charge of 15-25%
We will not recreate another shops designs.
Please note****** we are too busy to take on special orders as of April first, 2014.
We do accept custom orders within my design realm and are unable to use your fabric.
Custom designed birthday dresses st start at $70.00 with a commitment of 50% to work together before sketches or fabric samples are sent.
Custom wedding flower girl dresses start at $110 with a minimum of 4 dresses. with a commitment of 50% to work together before sketches or fabric samples are sent.
Visit our blog for current projects and our design inspiration. https://chachalouise.wordpress.com/
Our Facebook for specials
Accepted payment methods
1) PAYPAL to expedite your order in a timely fashion- we prefer paypal. Paypal orders are expedited the fastest!!
2)CREDIT CARDS THRU ETSY DIRECT CHECK OUT are accepted directly thru etsy, this may add 3 days to processing time of order.your order may be marked shipped for accounting purposes before hand, we will send a tracking number when it hits the post office! if you need order in less than 2-3 weeks, please check out with paypal
3) PERSON CHECK
please note, if paying by check, in most cases you order will not be started till check is received. this could add another week to delivery time. If you need your item in less than 3-4 weeks, please check out with paypal.
If you would like to "lay away" an item, please convo us and i will make arrangements for a listing of 50% the listed price. the balance of 50% will be due before item ships.
All orders have tracking and you will be sent this number at time of shipment.
Please note I do not ship everyday, mostly 3 times a week.
we can ship internationally and welcome your order. please convo us for a shipping quote and time frame. Please note We ship USPS international Priority Mail. This is the fastest, but unforeseen circumstances such as customs etc can delay your package. Please allow upto 4 weeks for delivery from when your dress is marked shipped. Please plan accordingly.
Express shipping is available and mandatory for orders with 7 days or less need by date. Please convo us for details.
Please note: items under one pound are currently shipping first class with tracking.
Refunds and Exchanges
Original dresses in original unworn condition MUST be returned to us Before a replacement is sent. Under NO condition will a replacement dress be sent before returning original.
We handle complete refunds on a case by case basis. Most dresses are custom made for you. We understand sometimes a dress just does not work out. We will work with you to resolve any issues in a timely manner .
Additional policies and FAQs
Although we try our darnedest to match color swatches emailed, And go to GREAT LENGTHS to find it for you, it is extremely difficult to match EXACTLY. Computer screens are different as with lighting, and they both can affect the perceived shade of a color. We will not be responsible for being off one shade. Our dresses are intended to coordinate and complement your bridal parties.
SIZE. CHEST. KNEE LENGTH. TEA LENGTH.
4/5 21-24 inches 24 inches 26 inches
6x 24 1/2 inches 27 inches 29.5 inches
7/8 26-27 1/2 inches 30 inches 33 inches
10 29 inches 34 inches 37 inches
12 30 1/2- inches 36 inches 38 inches
14 32 1/2 inches 37 inches 40 inches
16 33 1/2 inches 38 inches 42 inches
18 35 inches 39 inches 43 inches
20 36 inches 40 inches 44 inches
Also note there will be no refunds given on color changed dresses. For example, if you are requesting an aqua dress be made in pink, I can not refund if you are unhappy w the change. No exception. We will do my best to rectify the unhappiness, but due to time spent on convos, emails, and shopping for the new fabric this is our policy to help keep costs reasonable. We also reserve the right to charge 15-20% additional for color changes as it is extremely time consuming matching swatches at different suppliers.
sometimes we sell out of fabric. Most of my dresses contain several different fabrics from many different vendors. In order to keep our prices low, and orders fulfilled in a timely manner, it may be necessary to substitute secondary and complementary fabrics with a similar one. The main fabric will not change.
**** as of April 1,2014, we can not accommodate special orders besides color changes until further notice.
We welcome your custom orders. I will supply sketches and fabric samples once an agreement and commitment has been made to work together. This requires a deposit of 50%. You will receive photos along the design process. Custom designs are nonreturnable.