Announcement    Welcome to Chanteclair Interiors! I am so excited to have you visit my store ... hopefully a "home away from home"...I try to list each day, and will bundle multiple item purchases for shipping savings (large frames excluded). I will always refund any paid shipping over $2.00.

Be sure to explore my newly added Gift Catalog Category!!! Here are gift ideas for the vintage and antique lover including birthdays, anniversaries, showers, weddings, housewarming, Thank You, gifts of love, gifts for her, Mother's Day, Father's Day, and holidays. Have fun and explore!

I look forward to you joining me on my adventure of exploring the world and finding the things that touch my creative heart.

Chanteclair Interiors is a “lifestyle” store geared towards a personalized look not only for your home, but for yourself!

Your home and its surroundings should nurture your soul, and be your refuge….
So it is here that I share with you my many loves ... Whether your style is French Chic or Old Hollywood …Rustic or Country Farmhouse ... a unique piece of home decor, beautiful lighting, elegant frame, a beautiful piece of lace or silver, or a wonderful and slightly chippy garden … it is my hope that you will find something that is unique for your own personal space!

Some items are already in excellent condition when acquired, others have been refurbished or restored ... some pieces I have taken creative license to embellish and create something else, and some pieces have been left in the original condition in which they were acquired, ... leaving it to the personal taste of buyer, as to whether to clean or leave as is. A little something for your individual need!

BRIDAL REGISTRY ~ Etsy has a Bridal Registry! Register and add items you would like to receive for your new home! LINK:
https://www.etsy.com/registry?campaign_label=new_at_etsy&utm_source=adhoc&utm_campaign=etsy_newatetsy_051023_registry_launch_us&utm_medium=email&eaid=89795859

Be sure to follow me on ...

PINTEREST boards at www.pinterest.com/mychanteclair
INSTAGRAM at www.instagram.com/chanteclairinteriors
FACEBOOK at www.facebook.com/chanteclairinteriors

My best wishes to you!

Kathleen

ADDITIONAL FAQS:

WHY PURCHASE FROM CHANTECLAIR INTERIORS?
Chanteclair Interiors has been been a resource for home and garden treasures for over forty years. It is a store geared towards those seeking beautiful unique and unusual home accessories and garden items ... delivered with personalized service. I take pride in each and every personally selected item and value each buyer.

While shipping states 1-2 days, I do try to ship within one (1) business day (excluding special frame orders weekends, and holidays). NOTE: on rare occasions, some credit card purchases may take a couple of days to clear and process.

In order to deliver on my promise of exceptional customer service, I take very seriously, the responsibility to observe high standards when conducting business and every item is packed with utmost care.

COMMUNICATION
Please make sure that you have added Etsy as a Contact in your emails so that any communications regarding your purchase do not go to your Junk Mail and get missed.

CONDITION OF ITEMS
Any and all concerns regarding an item I am selling are detailed in each individual
listing. If an unusual flaw exists, it will be mentioned. Please be sure to read an item description carefully … in its entirety, and view all photos, as they are considered to be part of the item description.

If you still have questions or concerns, be sure to contact me, regarding an item, BEFORE you make your purchase. I strive for honesty regarding all the items listed in my shop, but it's possible, on occasion, that I have missed something! I am always happy to supply additional photos.

REVIEWS: Reviews are very important to a seller on Etsy, and effect how Etsy both views and ranks that seller in their listings. I work hard and very conscientiously to give the most thorough and honest description possible and to give detailed photos. If there is a problem with an item, please be sure to contact me first, to solve the problem, before leaving a review.

CAN I RESERVE OR LAYAWAY AN ITEM?
Yes, for a small $5.00-$10.00 deposit, an item can be placed on RESERVE and held for 48 hours ... or you can inquire about my layaway options. Just contact me to discuss.
Should you have special circumstances ... let me know, so we can make those arrangements. I am always open to working with you!
I generally require 1/3 down for layaways. NOTE: All deposits are non-refundable and non-transferable.

DO I COMBINE ORDERS?
Absolutely! I can combine your multiple purchases into one box if it all fits safely. If you wish to purchase multiple items, simply email me with your exact shipping address, I will then calculate the shipping and make the adjustment before you make your purchases. If you purchase multiple items without getting an estimate beforehand, I will always issue a refund for any postage overage that exceeds $2.00.

SHIPPING/ESTIMATED SHIPPING TIMES
1. Prices quoted are for the continental US only. For Alaska, Hawaii, and Puerto Rico contact for shipping quote.
2. Prices vary greatly between the east and west coast (I'm on the west coast. My prices quoted are for the furthest distance from my location (West Coast). For a more accurate shipping quote email me with your exact location and I can give give you an accurate quote to your location.
3. Large items, or items purchased for more than $200 will require that you furnish a contact phone number for the shipper in case there is a need to contact you.
4. When placing order Please be sure to double check your address and confirm.

CAN I USE A DIFFERENT METHOD OF SHIPPING OR EXPEDITE?
Yes. Just email me with your request. I will check on the options available, and any additional charges that may need to be added.

DO YOU SHIP INTERNATIONALLY?
No. I do not ship internationally.

ARE ITEMS MASSED PRODUCED?
My items are generally one-of-a-kind antique or vintage, with all available pieces being listed. On occasion, I might come across an item that, in the past, was multiple produced. Popular frame styles were massed produced during certain periods. If I have a pair (or more), I will indicate in the “Quantity Available” section. My “Shadow Work” technique on frames is one-of-a-kind, and while I do attempt to have frames be a close match, each frame will have its own unique look.

DO I MAKE MY FRAMES?
No. All frames are antique or vintage... found at local estate sales and then hand colored with my “Shadow Work” technique of specially blended pigments and glaze.

RETURNS & EXCHANGES & CANCELLATIONS
I do not accept returns or exchanges. Be sure to read an item description in its entirety and view all photos, as they are considered to be part of the item description. If you hover over a photo and click, you can see and scan a larger view of item. Click again for a microscopic close-up!

Once a custom order has been initiated, I do not accept cancellation, and buyer will be billed full price of custom ordered item. Numerous emails can be exchanged regarding specific requirements. I will send emails for the buyer to see as the order progresses, and photos are sent for final approval of the order before it is shipped.

I try to be forthright in both description and photos. A return will be accepted if it is found that I have not described an item correctly. Buyer must notify me with 48 hours (two days) of received item. Once I have been notified, item must be returned same as shipped and insured, and within seven days of receipt. Once item has been received and found to be in same condition as shipped, refund will be issued.

WHAT IF ITEM DAMAGED IN SHIPPING?
I spare no expense in making sure that each and every item is carefully and professionally packaged for safe shipping. However, on rare occasions, the postal system still manages to defy all odds and break something!

-Notify me within 48 hours of receipt, along with photo of damage, and RETAIN ALL PACKAGING!

- If item was shipped through USPS, the buyer files damage claim online with post office.

- If item was shipped via FedEx, notify me within 48 hours of receipt, with photos. We can discuss options and claim process ...1. File damage claim with FedEx, or 2. File claim for repairs.

Either way, RETAIN ALL PACKAGING AND BOX. I will file a proper claim.

If you have more questions ... Don't hesitate to ask!!
Kathleen