ChantillyStay

Art, decor, treasures and more

Bloomsburg, Pennsylvania

ChantillyStay is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

ChantillyStay is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on July 3, 2014
Welcome! All of my items are hand crafted so there may be slight variations. However, each piece will be handled with care and with every attention to detail.
I love the feeling of giving a gift that is perfect and personal. This inspired me to offer these unique and customizable items. Nearly everything in my shop is able to be personalized, just ask!

Always feel free to get in touch with me before placing an order. Together, we'll create your perfect item.

Accepted payment methods

Paypal Visa Mastercard American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
My items are hand crafted and personalized. If the item arrives and you decide you no longer want it, you may return the item with tracking. Upon receipt I will issue you a full refund or replacement of equal value. If you do not return the item you will not be offered a refund. Return shipping costs are your responsibility.

If your order arrives and isn't what you expected, please contact me before opening a case with Etsy. Rest assured, your order is important to me. I am happy to discuss issues and will accommodate your requests within reason.

Items that arrive damaged must be reported with images so that I can make a claim with the USPS. Each item is wrapped in bubble wrap then packed in a sturdy box. If additional packaging is needed I use newspaper. I haven't had too many issues with broken items but when it does happen I am happy to replace them! Please make sure your image(s) include the broken item and your invoice.
Payment
I accept credit cards and Etsy gift cards. Unfortunately, at this time I cannot accept PayPal. If you have an Etsy shop and are interested in trades, shoot me a message!

Please contact me as soon as possible if a cancellation is necessary. Once an order ships, I can't cancel the order.

Please see refunds section for more details.
Shipping
Processing times: Please be sure to note the processing times of all items when you order them. Some items have a processing time of 1-3 weeks due to demand and the time required to create the items. I cannot always guarantee specific dates of arrival but if you do need it by a certain day please message me and I may be able to accommodate your request on a case-by-case basis.

Domestic orders (US, Puerto Rico, APO): You will receive a USPS tracking code for all orders. If you wish to upgrade to express shipping, please contact me to arrange for an adjustment to your order. All domestic orders will be insured, so please contact me if there are any damages in transit.

International shipping (outside of the US): All orders shipping internationally (outside of the US) will be shipping first class to alleviate some of the shipping cost. If you would prefer priority, please message me so that we can arrange something.

Damages: If you order is damaged in transit, please send a photo so that I can make a claim with the USPS. After receipt of the photo I will be happy to arrange either a replacement or refund. Claims of damaged items without photo proof may not be accepted. Also, please make all claims of damaged goods in a timely manner. Claims made more than 30 days after delivery will not be honored.

Once an order is marked as delivered by the USPS, I consider the sale finalized. If you did not receive your order but the USPS has marked it as delivered, please contact me and your local post office right away.
Additional policies and FAQs
Bulk orders:
I love the idea of matching wine glasses for your bridal party, girls' night, or book club! What about custom shot glasses to celebrate a special birthday? Or a canvas portrait of Grandma for all of the kids? Let me know what you're looking for and we'll work out a deal on bulk items.

If for any reason your order cannot ship as promised, I will contact you via Email right away. Please be sure to check your Emails for updates!