charlenechua

Charlene Chua illustration - art, prints, goods

Hamilton, Canada | 143 Sales

charlenechua

Charlene Chua illustration - art, prints, goods

Hamilton, Canada 143 Sales On Etsy since 2007

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(55)

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Charlene Chua

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Charlene Chua

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Shop policies

Last updated on July 22, 2014
Welcome to Charlene Chua's store. Most of the artwork on sale here are my personal art pieces (vs my commercial work).

All my prints are signed and shipped in a protective plastic sleeve, accompanied by a stiff cardboard backing (which I get from recycling my cardboard boxes).

Please drop by my website to check out my new work: www.CharleneChua.com

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
Returns and exchanges
All prints are shipped in a plastic sleeve with a stiff cardboard backing to prevent damage. Other items are packed to minimize damage. Unfortunately, I cannot be responsible for items damaged or lost by normal mail delivery; if you would like to track or insure your purchase, please choose Purolator for delivery.
Payment
I accept payment via Paypal.
Shipping
Please ensure that your Etsy address is the address you want the item to be shipped to. If you don't specify an Etsy address, I will use your Paypal address. If you want the item to go to a different recipient/ address, please inform me immediately after purchasing the item.

I use Canada Post to ship my items, unless otherwise indicated.

The buyer is responsible for any applicable taxes or fees applied by Customs.
Additional policies and FAQs
1. How long will it take for me to get my item?
Please allow 3-5 days for production before shipping.

Shipping by Canada Post usually takes:
Within Canada - 2-5 work days
USA - 1-2 weeks
Other countries - 2-12 weeks

During heavy traffic periods such as Christmas, delivery may take longer.

2. I bought a print or original artwork - can I use it for my brochure/ logo/ website?

Please note that purchasing the artwork does not transfer any rights associated with the artwork. If you wish reproduce the image commercially, please send me an email asking about licensing rights.

3. Do you do custom work?
For commercial projects, please visit http://www.charlenechua.com/contact

4. I saw an image of yours that is not listed as a print. Can I buy a print of it?
Yes, you can buy a 8.5x11in print. Please send me a Jpg image of the piece. I will make a listing with your name on it so you can purchase the print.

5. Help! My mailman totally trashed my order! Can I get a new print?
While I try to pack prints to prevent damage, I cannot be responsible for damage incurred by the postal service - Sorry! If you are concerned about your purchase getting damaged, please choose to ship it via Purolator.

6. My order never got here, what now?
I send out purchases by regular Canada Post service, which does not include tracking and insurance. If you are concerned about your purchase getting lost, please choose to ship it via Purolator.

Sorry, I do not offer refunds or replacements on uninsured items lost in transit.