charlesandoliver

Made for Living

London, United Kingdom · 141 Sales

charlesandoliver

Made for Living

London, United Kingdom 141 Sales On Etsy since 2010

0 out of 5 stars
(42)
Shop owner

Debbie

Contact

charlesandoliver is taking a short break

Loading
Debbie

Contact shop owner

Debbie

Reviews

No reviews in the last year
View all 42 reviews

Shop policies

Last updated on October 11, 2011
Welcome to Charles and Oliver, handmade items for the home. All items are made using high quality materials , with great care and attention to detail. Items are either 'ready to ship' or 'made to order', this will be clearly listed within the item description. Custom orders are more than welcome, so please feel free to contact us to discuss details further.

Accepted payment methods

Payment
We only accept payments via Paypal (Visa, Mastercard, and American Express are all accepted through Paypal). Payment is due within 24 hours of the order being placed. When payment is received, orders cannot be cancelled. Please note, you do NOT need a Paypal account to pay for your items through Paypal! During checkout, choose the Paypal option. After you submit your order, click the “pay now” button. Scroll down and you will see the option to pay with a credit or debit card without having to sign up for a Paypal account!
Shipping
Your item will be posted once payment is received and cleared. I post all UK domestic packages by Royal Mail First Class, although you can upgrade to Next day delivery if you need the item in a hurry. All international orders are shipped first class via Royal Mail International. Due to the nature of first class int'l shipping, I cannot offer delivery confirmation or insurance to customers outside the U.K. Please let me know if you'd prefer to pay extra for ‘Royal Mail Airsure’ which will includes tracking and insurance. Please convo me and I can let you know a revised delivery charge. Thank you for your understanding.
Please note, the customer is responsible for any import duty, etc, that may be relevant to their country
All ready to ship orders, wherever possible, will usually be despatched within 1-2 working days from the day after receipt of order and cleared payment. Please note we are unable to ship on Saturdays, Sundays, UK public holidays or during unexpected events such as postal strikes. Please note we cannot be held responsible for delays in delivery once the package has been passed to the Royal Mail or for delays in delivery due to circumstances out of our control such as postal strikes, heightened airport security and the Christmas holiday period when delivery is always much slower. Should an exceptional event happen we will inform you of this at the time of purchase or as near to it as possible.
Please be aware that we are based in the UK and therefore shipping overseas can take time to arrive. Shipping on odd occasions outside of the UK may take longer, up to as much as 6 weeks, however this is not the norm, it is usually very quick, guide delivery times are 3-5 working days to Europe and 5-10 working days to the US/Australia/New Zealand etc.
Refunds and Exchanges
Please contact me to discuss should you require a refund. Defective items may be returned or exchanged within 7 days of receipt by the buyer. Change of mind and used purchases will not be accepted. Delivery charges to send back the item are to be paid for by the buyer. If an exchange is agreed then re-delivery charges will be paid for by Charles and Oliver.
Additional policies and FAQs
Feedback - I will leave positive feedback on receipt of your feedback, once I know that your package has arrived safely and you are happy with your purchases. Should there be any problems with your order please, please, please convo or email me first rather than leaving negative or neutral feedback. I want you to be happy with your purchase from Charles and Oliver and would like to solve any problems should they arise prior to any feedback being left.
Many thanks.