charlieandcrew

Charlie & Crew

Owensboro, Kentucky · 4771 Sales

charlieandcrew

Charlie & Crew

Owensboro, Kentucky 4771 Sales On Etsy since 2012

5 out of 5 stars
(1158)

Announcement   IMPORTANT INFORMATION

Production:
Current turnaround time is 1-2 weeks (not counting Sundays or Holidays) depending on your items individual needs, starting from confirmation of your payment to shipment of your order.
We try to get orders out as fast as possible and likely your order will not take 2 weeks but during high volume times, our handmade production is wider to accommodate so many personalized orders. Thank you for your patience. As always, please contact us prior to order to let us know of any rush needed. You can also add our rush link to the order.

++Our holiday busy season is Oct 1- Jan 1. If you order during this time please be advised of our potential up to 3-week production unless rush added

Instagram: @charlieandcrewshop Facebook: facebook.com/charlieandcrewshop
Email: hello [!at] charlieandcrew.com Web: charlieandcrew.com
Etsy: charlieandcrew.etsy.com

Announcement

Last updated on Dec 30, 2017

IMPORTANT INFORMATION

Production:
Current turnaround time is 1-2 weeks (not counting Sundays or Holidays) depending on your items individual needs, starting from confirmation of your payment to shipment of your order.
We try to get orders out as fast as possible and likely your order will not take 2 weeks but during high volume times, our handmade production is wider to accommodate so many personalized orders. Thank you for your patience. As always, please contact us prior to order to let us know of any rush needed. You can also add our rush link to the order.

++Our holiday busy season is Oct 1- Jan 1. If you order during this time please be advised of our potential up to 3-week production unless rush added

Instagram: @charlieandcrewshop Facebook: facebook.com/charlieandcrewshop
Email: hello [!at] charlieandcrew.com Web: charlieandcrew.com
Etsy: charlieandcrew.etsy.com

charlieandcrew

Contact shop owner

charlieandcrew

Reviews

Average item review
5 out of 5 stars
(1158)
Aamna Hafeez

Aamna Hafeez on May 17, 2018

4 out of 5 stars

The packaging was done with such care. Can tell a lot of work goes into making these candles with love. The smell was a little too mild for my taste. Unless you put your nose right next to the candle, you wont be able to smell it at all.

View all 1158 reviews

Updates

We are loving our Large White Hexagons. What a very awesome customer share.
Very sweet customer share, displaying three of our small hexagon shelves in our Honey finish.

About

Charlie & Crew

ABOUT THE ARTIST:
Samantha, was born and raised in the {bluegrass state} Kentucky where she currently resides with her husband, young son & many fur children. She focuses life & work around what she feels should be the center which is the home. Graduate on the Presidents List of Daymar, she became a Therapeutic Massage Therapist with studies in bodywork & aromatherapy. Samantha enjoys working with & helping others. With the launch of her Aromatherapy candle line in 2011, her Vegan & Cruelty Free bath line quickly took off and expanded. Shortly after, she welcomed a son which became the focus in her life. Having an opportunity to work from her home studio, Samantha also launched a jewelry & expanded home line as well.

"My hope with my shop & items is always to bring happiness to others, provide beneficial products, incorporate eco friendly packaging and be a vegan & cruelty free shop."
- Samantha <3

ABOUT CHARLIE & CREW:
Charlie & Crew is a shop full of hand crafted items ranging from Home décor, Jewelry, Bath & Body products as well as personalized wedding & event favor/gifts. All items are created in Samantha's home studio. C&C has been featured by many magazines & blogs, check out the Press & Vendors Page on charlieandcrew.com

Charlie & Crew proudly puts the environment, animals & others first with the use of many certified organic ingredients, seed embedded packaging, biodegradable, recycled &/or recyclable materials.

It is important at Charlie & Crew to have a foundation on giving back and helping others. We proudly support/Donate to organizations such as Children with Hairloss, PETA, Local charities and more.

Any questions or to wholesale inquire please contact Samantha directly below:

Email support - hello [!at] charlieandcrew.com
Send a convo or Etsy shop - charlieandcrew.etsy.com
Web Store: www.charlieandcrew.com
Facebook LIKE - www.facebook.com/charlieandcrewshop
Instagram FOLLOW - @charlieandcrewshop

Shop members

  • Samantha Scott

    Owner, Maker, Designer, Curator

    Wife & Stay at home mom. Christian. Vegetarian. Animal Lover. I am a self taught Jewelry, Soy candle, Bath & Body product Designer, Maker & Artisan.

  • Charlie Scott

    Assistant

  • Danny Scott

    Owner, Maker, Office Administrator

    Husband & Dad, Lover of football and the outdoors. Designer of our wood products and managing production with my wife :)

  • Meredith Scott

    Model

  • Jeannette Lacy

    Assistant, Shipper

Shop policies

Last updated on September 23, 2017
✦Welcome to Charlie & Crew shop✦
Full website found at www.charlieandcrew.com

Charlie & Crew is a handmade gift shop, specializing is items ranging from Soy candles, Jewelry, Bath & Body, home and wedding items.

Each of our products are unique in their own way, made with care in small batches to ensure quality and created with ingredients that are not only beneficial and safe for you but are made keeping the following in mind where possible:
Vegan, Biodegradable, Organic, Eco Friendly, Cruelty Free, Pure,
No Parabens, No Animal Ingredients, Lead Free wicks, No SLS or SLES, Natural color

If you don't see something you are needing listed, please convo me and I can add a custom listing.

Interested in buying Bulk Wholesale? Wholesale orders are welcome, just Convo me for details.

I look forward to hearing and your leaving feedback! If you are dissatisfied with your order however, before leaving neutral/negative feedback please let me know and make me aware of the situation so I can work to resolve it for you.

Thank you for shopping Charlie & Crew!

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
  • Money Order
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
I am a split shop including perishable and non perishable items. I have 2 separate return policies including one for Jewelry and for Bath & Body(candles included).
___________________________________
✦BATH & BODY RETURN POLICY✦
All sales are final on my Bath products & candles due to the nature of the items. However, if your order is received damaged please contact me immediately so a claim with usps can be filed. If your order is received wrong (wrong flavor or scent from ordered) please contact me so I may assist.
- Any requests for refund for any reason past 7DAYS will not be accepted.
___________________________________
✦JEWELRY RETURN POLICY✦
-If your order arrives damaged, a claim with USPS will be filed for the damages if insurances was included on order.
-For any other reason, I must be contacted within 7 DAYS of confirmation USPS delivery and made notified of request of return. Once contacted from me, you will be asked to return the item packaged safely, preferably original box, to me. Once I have the item I will issue a full refund(original receipt total from order) minus the shipping fees.
- Any requests for refund for any reason past 7DAYS will not be accepted.
___________________________________
✦HOME COLLECTION RETURN POLICY✦
-If your order arrives damaged, a claim with USPS will be filed for the damages if insurances was included on order.
-For any other reason, We must be contacted within 7 DAYS of confirmation USPS delivery and made notified of request of return. Once contacted from us, you will be asked to return the item packaged safely, preferably original box, to me. Once we have the item we will issue a full refund(original receipt total from order) minus the shipping fees.
- Any requests for refund for any reason past 7DAYS will not be accepted.
___________________________________
++ALL CUSTOM ORDERS (INCLUDING ALL ITEMS, "CUSTOM" MEANS ORIGINAL DESIGN WAS ALTERED PER CUSTOMER REQUEST) CAN NOT BE RETURNED.++
Payment
✦ACCEPTED PAYMENTS✦
Direct Etsy checkout(Debit/Credit)
PayPal
Upon confirmation of payment, your order will begin to be filled.
++All Kentucky residents will be charged 6% sales tax in checkout, thank you+

MONEY ORDERS
If paying by Money order, your order will not begin "production" or marked as paid until payment is received and cleared. Contact me for mail address.

✦ADDRESS✦
Make sure the address is correct when ordering as I ship to address provided with order!
USPS cannot confirm international order addresses. Please double check order address to insure correct as well as include first and last name.
Shipping
✦SHIPPING DETAILS✦
All items are shipped via USPS. I ship First Class Mail with Delivery Confirmation to all US addresses unless upgrade for priority is added. Upgrades are found on my main etsy page. Some items such as Candles are automatically mailed Priority mail with insurance and will be marked as such.

✦PRODUCTION✦
Each of my products are made to order, by hand, to ensure quality. Please allow on average 1 week (Not counting Saturday, Sunday or holidays) unless otherwise stated in the listing, starting from confirmation of your payment to shipment of your order. Contact me if a Rush is needing to be added prior to ordering.

✦ORDER ISSUE/LOST PACKAGE✦
Regretfully, I cannot hand deliver your package to you, nor do I have control over it once it leaves my hands. Handmade By Samantha is not responsible for items lost, stolen or misdirected by the postal service. HOWEVER, if you experience an issue with your order, please make me aware of it and I will do my best to help and resolve the issue. I want you happy with your order and will do what I can to keep it that way!!

✦INSURANCE✦
USPS now includes insurance coverage for up to 50$ packages via Priority mail. If you'd like to purchase insurance or upgrade your package to Priority please let me know prior to ordering or use links on the front of my etsy page.

✦INTERNATIONAL ORDERS✦
Please Be aware your country may charge a customs fee.
These fees must be paid by the buyer. There is no tracking available for most international orders. Please note international packages can take anywhere from 2-4 weeks to arrive but can take up to 10 weeks due to process in customs. This is out of my control and is at the discretion of your country customs department.

Needed information with all international orders is a First & Last name, if not supplied both your order may be held in Customs.
Include a English Version of your address or I will not be able to print your label and may hold up or cancel your order if I cannot contact you!

✦USPS RETURNED ORDERS✦
In the event I receive an order back due to insufficient or incorrect address, the customer is responsible for the additional shipping fees to reship the order.
Additional policies and FAQs
✦CUSTOM ORDER✦
I love Custom Orders! Let me know what you are needing and I will try to help you get it best I can. I can set up a special listing just for you.

✦WHOLESALE✦
Let me know if you are interested in selling Charlie & Crew items in your shop or ordering wholesale. I can send you special bulk pricing on the item you are interested in. Please be aware some of my items are one of a kind.


✦BATH & BODY✦
None of the statements made here have been evaluated nor endorsed by the Federal Drug Administration. Items from my shop are not intended to cure, diagnose, treat, or prevent any ailment, condition or disease. If you have allergies, some products do contain certain ingredients which derive from nuts, so please read the ingredients list carefully to be sure. Also, if you are pregnant or nursing, please consult your physician before using any products containing essential oils. Please note that some essential oils, specifically citrus based ones, are photosensitive, so you should avoid bright sun exposure for 24 hours. All products are for external use only.