City of London, United Kingdom

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Shop policies

Last updated on May 10, 2022

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Welcome to CharlieMaya where you will find a unique collection of stylish bags and accessories designed by my husband and myself in the UK and individually handmade using traditional methods. Our collection is characterized by the use of luxurious leather and handwoven vegetable silk and chenille/velour fabric.


Accepted payment methods

Returns and exchanges
CANCELLATIONS (Seven Day Cooling-Off Period)

Under the UK Distant Selling Regulations, you have the right to cancel the contract for purchase with Charlie Maya within 7 working days (from the day after you receive your order). We will issue a full refund for the cost of the goods provided that the cancellation is made in writing by email or post before the expiry of the cooling-off period.

Items must be returned as set out in the ‘Returns and Exchanges’ section below and we will provide a full refund (excluding postage costs to and from place of delivery) to the account or card used to purchase the items within 30 days of us receiving your returned items.


In addition to the cooling-off period under the UK Distance Selling Regulations, we offer our own returns guarantee. If you are not completely satisfied with your items, Charlie Maya guarantees to refund (or if you prefer, replace) such goods, provided that items are returned in their original condition and packaging. This means goods must not have been damaged, soiled, washed, altered or worn and any packaging, labels or tags must remain intact. To take advantage of our returns guarantee, simply return the items to us within 21 days of receipt.

Goods should preferably be sent via an insured postal method, we shall not be liable for non receipt of items or goods damaged in transit. Postage costs to and from place of delivery and any associated insurance fees will be at your own expense.

A full refund will be provided within 30 days of us receiving your returned items (excluding the postage costs described above). The refund will be credited to the account or card used at the time of purchase.
Shipping cost is £3.99 regardless of the size and weight of your package.
Your order will be delivered to the specified delivery address within two to three working days following order confirmation. UK deliveries should take between 1 and 3 working days while international deliveries (Non-mainland UK, Europe and The Rest of the World) should be received within 4-14 working days - Royal Mail First Class Service.

There is no tracking on any of the above options and lost packages will not refunded. Should you wish to receive your items more quickly and for them to be tracked/insured all the way, please contact us and we will send you a quote for a different postal service.

Please note it is your responsibility to make the necessary arrangements for taking delivery of the order. If an order needs to be re-delivered due to non-delivery, postage costs will be at your expense.

Any events, whatever they are, which evade Charlie Maya willpower (force majeure, strike, postal delays, packages due to an incorrect address etc) and which may affect the execution of the delivery, cannot be used as a matter of cancellation of the order, neither can give the right to claim for damage and interests. Also, we will not be responsible for any taxes or custom fees when ordering internationally.

All Charlie Maya goods remain the property and responsibility of Charlie Maya until picked up by the forwarder and payment is received in full.
Additional policies and FAQs
All Charlie Maya designs are handmade using traditional production techniques. It therefore has to be accepted that there could be minor variations in size and fabric colours with respect to original pictures shown. We will not consider these variations as faults as this reflects the craftsmanship and individuality inherent in our products.