Yes! You can choose any cover in my store. If your favorite cover is on a different type of book (i.e. you want a baby book, but love a cover that’s only shown on a guest book), check out with the appropriate book type and leave a note in the “note to Charmbooks” message box about the cover change. Feel free to message me with any questions.

Personalization is printed on the white vertical banner that separates the solid and patterned papers. When ordering, please include your personalization information in the comments box. Please limit text to 50 characters (including spaces). If your text is longer, message me and I’ll see if I can fit it in by reducing the type size. If you need suggestions on what to print, send me a message and I'll send you some examples.

Add the extra pages listing(s) to your cart before checking out (see the "Extras & Add-Ons" section). Please note that most of my books are wire bound, so pages must be added when I create your book. Additional pages cannot be added after you receive your book, so now is the time to order them. :)

Please contact me to add additional years to anniversary journals so we can discuss your options.

I will send a proof of your custom message, usually within 24 hours (except on weekends). If you have not received a proof after 24 hours, please check your Etsy account, your spam folder or contact me. If I haven't heard from you regarding approval of your proof after 48 hours, I will proceed with your order and ship it. Please check the email associated with your Etsy account so there is no delay in getting your book to you.

Yes! If you are trying to match a nursery, shower theme, color scheme, or if you need some page modifications/additions, please contact me to see if I can help make your vision a reality.

Turn-around time for most orders is 3-7 business days (sooner for funeral books). This time frame does not include shipping times. Custom orders may take longer. If you need your book by a certain date, please contact me to see if I am able to accommodate you. I'm always happy to work with customers who have tight deadlines.

You will receive a notification once your items are shipped, so please be sure to check your Etsy account to receive this information. All U.S. orders ship USPS Priority Mail with tracking information. All international orders ship USPS First Class International (tracking is limited once the package leaves the U.S.). If you prefer a different shipping method, please contact me so I can get shipping costs for you.

Although I take great care in wrapping and protecting your book, occasionally a book is damaged in shipment. If this happens, it is extremely important that you notify me immediately and that you keep the shipping box. You will need to send me photos of the damage to both the box and the book. Without such evidence, I cannot file a USPS insurance claim. You must keep both the box and the book until after the claim has been closed.