CharmCeramics
Los Angeles, California |
CharmCeramics is taking a short break
Reviews
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Astrid on Nov 13, 2018
5 out of 5 starsThe urn itself is beautifully crafted and well done, it did unfortunately take almost two months to receive, but the ashes weren't exactly going anywhere so it wasn't a huge deal.
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Millie on Nov 4, 2018
5 out of 5 starsAbsolutely love this urn for my kitty! It took quite some time to receive it, but it was worth the wait! Beautifully made & the color is perfect. Exactly what I wanted!
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jacereske on Oct 29, 2018
1 out of 5 starsMy transaction with Charm Ceramics has been a nightmare. I ordered 2 urns, 1 Mocha and 1 Autumn Red, on July 13. On Sept 23 the owner contacted me & said she was shipping part of my order. I told her I was going out of town and asked her to ship it on Oct 1 & she said yes.
On Oct 13 I had not received anything, so I contacted her. On Oct 16 she said she was shipping it the next day. I asked if she was shipping both urns. She never responded. Seven days later I had not received anything and I opened a case with Etsy.
On Oct 27 I received 1 urn. Etsy closed the case. Now the shop is conveniently on hiatus and I only have 1 urn. I need 2 for the ashes of 2 cats & I want them to be the same. Etsy has reopened the case.
I do not recommend purchasing from this shop & will never do business with her again. -
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jacereske on Oct 29, 2018
1 out of 5 starsMy transaction with Charm Ceramics has been a nightmare. I ordered 2 urns, 1 Mocha and 1 Autumn Red, on July 13. On Sept 23 the owner contacted me & said she was shipping part of my order. I told her I was going out of town and asked her to ship it on Oct 1 & she said yes.
On Oct 13 I had not received anything, so I contacted her. On Oct 16 she said she was shipping it the next day. I asked if she was shipping both urns. She never responded. Seven days later I had not received anything and I opened a case with Etsy.
On Oct 27 I received 1 urn. Etsy closed the case. Now the shop is conveniently on hiatus and I only have 1 urn. I need 2 for the ashes of 2 cats & I want them to be the same. Etsy has reopened the case.
I do not recommend purchasing from this shop & will never do business with her again. -
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alyshawold on Oct 20, 2018
5 out of 5 starsThis was perfect. I was looking for a special urn for my much missed pug. Thank you!
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jamiehbomb on Aug 30, 2018
3 out of 5 starsShakers were great. I gave them as a gift to my sister and she loved them. Seller communication leaves something to be desired.
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Jay D on Aug 4, 2018
1 out of 5 starsItem was delayed substantially (by several months). I didn't mind the delay so much, but then the color was incorrect so there was a second delay while I waited for a new one to be made. Once again, not the worst thing in the world, but then the item arrived broken. Pieces of it had broken off. I tried to reach out to the seller a couple times and heard NOTHING back. It's one of the more expensive things I've purchased on etsy and the delay + inaccurate color + totally disappearing when I asked what the policy was on broken items is a real disappointment. The remains of my dog (which I had had for fifteen years) have been sitting in a plastic bag since April waiting for this urn. I am more than a little emotionally distraught that all this stuff with the urn is happening after my best bud died.
About CharmCeramics
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Wax is applied to the bottoms of each bisque piece to ensure glaze does not touch the surface area.
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Inside the kiln after a glaze firing.
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Basst Cat Urns in bisque ware, before a glaze coat is applied.
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Sumba Mixing Bowls being drained from there molds.
Charm Ceramics was created when a mother and daughter took a pottery class together.
Charm Ceramics is a mother/daughter owned and operated business based in Los Angeles. Our mission it to provide hand crafted goods for the home that are beautiful, functional and contemporary.
All our pieces are designed and made in our studio in Los Angeles. Every piece is made by a member of Charm Ceramics team, either thrown on the potter’s wheel or slip cast from original molds.
Shop members
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Sarah Sherman
Owner, Designer, Maker/potter
Sarah graduated in 2013 with BFA in Product Design from Otis College of Art and Design. She fell in love with clay as a student. With her free time she enjoys the Los Angeles beaches by surfing and swimming.
Shop policies
Shipping
Payment options
- Money Order
- Check
- Other Method
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
The following items can't be returned or exchanged
- Custom or personalized orders
- Items on sale
I accept returns I do not accept returns
I accept exchanges I do not accept exchanges
I accept cancellations I do not accept cancellations
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Privacy policy
More information
Frequently asked questions
Is the one in the picture the one that I will be getting? I notice variations in color of the glaze. Is this defective?
All of our products are hand made and one of a kind. Dependent on the glaze and the firing, each product is slightly different than each other, but any order would resemble the stock photo very closely. Variations and speckles in the glaze are expected and shows that our products are made by hand. In the clay world, we call these variations “kissed by the kiln.” Rest assured that we hand select each product that is sent to our customers.
Policies regarding orders, returns, exchanges, & refunds
We reserve the right to deny a sale based on our discretion.
Contact me for any issues with your order. Please be sure to save all original shipping materials, as we need them for shipping refunds.
Damaged Orderes:
Shipping refunds are issued visa via USPS. Please save all shipping material and provide images of package and damaged goods for refund.
Do you do rush shipping?
Dependent upon stock. Please contact us regarding rush shipping.
Are the bowls and tumblers dishwasher safe? Can I put them in the microwave?
All tableware is dishwasher safe. All tableware is microwave safe, but some products heat up more than others- use caution when removing from microwave.
How is the urn sealed?
Keepsake urns are traditionally not sealed. The urn design is similar to a tea pot or a cookie jar; the head fits snuggly to the body of the urn. We recommend using museum putty for a non-permanent seal or 5-minute epoxy for a permanent seal.
How big is the urn? What is the inside volume?
• Cat urn dimensions 8” x 3” x 3” with an opening of 1 ¾”. Holds 16 fluid oz.
• Small dog urn dimensions 7 1/2” x 3” x 4” with an opening of 2”. Holds 16 fluid oz. Designed to contain the ashes of small to medium size dog or dogs under 30 lb
• Large dog urn dimensions 10 3/4" x 5" x 4 1/2" with an opening of 3''. Holds 44 fluid oz. Designed to contain the ashes of medium sized dogs to large sized dogs 35 lbs to 100 lbs
I have a large dog. Do you make a larger dog urns?
Large dog urns are made to order. Please contact us if you want a large dog urn in a different glaze color that is not listed on the shop.
Do you ship to my country?
Yes, we ship around the world. Prices vary upon region. Please contact us.
Wholesale availability
Please email me at charmceramics@gmail.com for more information.