ArtisanCat

Artisan Cat

Birmingham, United Kingdom

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

Announcement    Hello, welcome to Artisan Cat! Here you will find hand embroidered hoop art inspired by nature.
Please note: I am currently only shipping to the UK and US
If you have any queries about anything please don't hesitate to ask, I’ll be happy to help!

For updates follow me on:
• Instagram: instagram.com/artisan_cat
• twitter: twitter.com/artisancat
• Facebook: facebook.com/TheArtisanCat

Thank you for visiting my shop!

Announcement

Last updated on Jun 1, 2021

Hello, welcome to Artisan Cat! Here you will find hand embroidered hoop art inspired by nature.
Please note: I am currently only shipping to the UK and US
If you have any queries about anything please don't hesitate to ask, I’ll be happy to help!

For updates follow me on:
• Instagram: instagram.com/artisan_cat
• twitter: twitter.com/artisancat
• Facebook: facebook.com/TheArtisanCat

Thank you for visiting my shop!

Items

 

All Items

Catherine Buggins

Contact shop owner

Catherine Buggins

Reviews

Average item review
5 out of 5 stars
(73)
See reviews that mention:
Quality 8 Shipping 17 Customer service 7

About ArtisanCat

Sales 228
On Etsy since 2014

Artisan Cat

Hello! My name is Catherine, I am 25 years old and I love all things creative.

I started my small biz in 2014 making polymer clay charms, necklaces & earrings. Since 2018 I have been focussing more on hand embroidered hoop art inspired by nature.

My aim is to create unique artwork / home decor for others to enjoy. All of my handmade items are made with care and attention to detail.

My embroidery journey began at a young age when I discovered my Nan's embroidery work and supplies in a sewing basket at home. I was intrigued but didn't take to it straight away. At secondary school I took GCSE Textiles - we didn't do much hand embroidery but it definitely sparked my interest again, so I tried some cross stitch at home with my mum. Once I got the hang of it, I felt it was too repetitive for me so I had another look at my Nan's embroidery supplies and found a little blue Anchor book of embroidery stitches. From there I learnt some basic stitches and I still use that book today.

I sadly never met my Nan, but I was named after her and I'm told that she would've been happy to see me doing embroidery. She worked in a Haberdashery and Women's Clothing shop in Bournville, she loved embroidery and knitting.

Fast-forward to now, I see that embroidery has always been part of my life so I feel like it was just meant to be. I'm really enjoying designing and making hand embroidered hoop art and running my own small business.

I am, and always will be, so grateful to be able to do something I love. I'm still learning and improving my skills as I go along, which is great, there are so many stitches I've yet to try and goals to achieve.

I absolutely love working with earthy tones and muted colours, I'm drawn to anything nature related from flowers and plants to landscapes, wildlife and space. My personalised designs such as the 'floral letter hoops' are currently my favourite to make because customers get to choose their own colour schemes so each one is truly unique.

I love to see photos of my work in their new homes so, if you’ve purchased anything from my shop, please do tag me on social media or leave a review with a photo - thank you!

Instagram: instagram.com/artisan_cat

twitter: twitter.com/artisancat

Facebook: facebook.com/TheArtisanCat

Shop members

  • Catherine Laura Buggins

    Owner, Maker, Designer

    Designer-maker. Hand embroidered art

Shop policies

Last updated on December 7, 2020
Welcome to Artisan Cat! Here you will find hand embroidered hoop art inspired by nature
If you have any queries about anything please don't hesitate to ask, I’ll be happy to help!

For updates follow me on:
• Instagram: instagram.com/artisan_cat
• twitter: twitter.com/artisancat
• Facebook: facebook.com/TheArtisanCat

Thank you for visiting my shop!

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
I do my very best to ensure that items are protected before they are shipped.

However, I do understand that items can get damaged while being delivered. So in the case that your item is damaged when it arrives please contact me and I will be happy to either make you a new item or give you a refund.
Payment
I accept payments through Paypal, Debit and Credit Cards.
Shipping
Most items will be shipped to you in 3-5 business days after I have received your payment.

For custom orders, shipping time will vary. If you are ordering something for a specific occasion/date make sure you order in advance. This enables me time to make your item to the best of my ability, it also depends on what you have requested as to how long it will take for me to make it.

CHRISTMAS ORDER INFO:

I post all orders first class via Royal Mail so the latest recommended postal date is the 21st December 2020.

Ordering up to this date should be fine for ready made orders but if you’d like anything personalised / made-to-order I’d advise ordering before the 11th Dec 2020.

Also just a reminder that small businesses can’t guarantee the efficiency of postal services especially in the run up to Christmas. So please be patient and understanding if there are any unforeseen delays or issues during this busy time. Thank you.

Any orders made on Christmas Eve, Christmas Day, Boxing Day or New Year's Day will be shipped as soon as possible.
Additional policies and FAQs
If you have any questions please don't hesitate to contact me, I will be happy to help!
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect:

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

Why I Need Your Information and How I Use It:

I rely on a number of legal bases to collect, use, and share your information, including:

• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for a mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure:

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention:

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Your Rights:

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me:

For purposes of EU data protection law, I, Catherine Laura Buggins, am the data controller of your personal information. If you have any questions or concerns, you may contact me at: clbuggins [!at] hotmail.co.uk

Alternatively, you can contact me via post: Catherine Laura Buggins, 57 Camp Lane, Kings Norton, Birmingham, Warwickshire B38 8SL

More information

Last updated on Dec 7, 2020
Frequently asked questions
Custom and personalised orders

At present I don’t take requests for custom embroidery hoops, apart from the personalised and made to order listings on my shop.

I usually allow up to 2 weeks for personalised/made to order items - this ensures that I will have enough time to design & make the item(s) to a high standard & buy more materials if necessary.

Care instructions

All items purchased from my shop must be handled with care to ensure that they last as long as possible.

Will my order arrive in time for Christmas?

I post all orders first class via Royal Mail so the latest recommended postal date for Christmas is the 21st December 2020.

Ordering up to this date should be fine for ready made orders but if you’d like anything personalised / made-to-order I’d advise ordering before the 11th Dec 2020.

Also just a reminder that small businesses can’t guarantee the efficiency of postal services especially in the run up to Christmas. So please be patient and understanding if there are any unforeseen delays or issues during this busy time. Thank you.