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Shop policies
Last updated on
February 4, 2011
Welcome to the Chateau. I love to knit. I also love to wear knits. But I can't stand cheap crummy wool. So, I will make my stuff out of only the nicest and must sumptuous wools I can get my hands on. I will knit them lovingly, while sitting on my couch listening to talk radio and sipping tea. You, will ask any questions you might have before ordering, and know that this is handmade goods. No two are alike except that they are all made by hand, with the best wools. No exceptions.
Accepted payment methods
Returns and exchanges
Refunds and Exchanges:
We want you to be 100% happy with your purchase here at Chateau Savoie. If, however, you are not completely satisfied with your order we will gladly accept the return of the unused and undamaged merchandise for a refund or an exchange. Just let us know within 7 days of merchandise arrival. Returns must be pre-authorized prior to sending merchandise back. Returned merchandise must be in it's original packaging, accompanied by a copy of purchase receipt, insured for the full price and returned within 14 days of order delivery date.
Please note:
- Item MUST be unused. Wear and tear to the garment will nullify the return agreement
- Shipping charges are not refundable.
- Return shipping costs are customer’s responsibility.
- All sale items are final.
- All limited edition, limited quantity sale items are final.
- Once we have received your return we will process the refund or exchange within 5 business days.
Due to the handmade nature of my goods, not every item will be exactly the same; giving each product a sought after unique quality.
Damaged during transit:
Upon receiving your purchase, please carefully inspect the merchandise. If the merchandise was damaged during transit, please photograph and keep all contents, including packaging for insurance claim purposes. Please contact us within 7 days of package arrival for further instructions.
Lost in transit:
In the unlikely event of a lost package, please contact us and the shipping courier with the tracking number. (We will provide the tracking number at your request.)
Chateau Savoie is in no way responsible for packages lost during transit if provided shipping/delivery address information is incorrect, there are any delays in shipping, damages in transit, packages not picked up or international customs issues.
We want you to be 100% happy with your purchase here at Chateau Savoie. If, however, you are not completely satisfied with your order we will gladly accept the return of the unused and undamaged merchandise for a refund or an exchange. Just let us know within 7 days of merchandise arrival. Returns must be pre-authorized prior to sending merchandise back. Returned merchandise must be in it's original packaging, accompanied by a copy of purchase receipt, insured for the full price and returned within 14 days of order delivery date.
Please note:
- Item MUST be unused. Wear and tear to the garment will nullify the return agreement
- Shipping charges are not refundable.
- Return shipping costs are customer’s responsibility.
- All sale items are final.
- All limited edition, limited quantity sale items are final.
- Once we have received your return we will process the refund or exchange within 5 business days.
Due to the handmade nature of my goods, not every item will be exactly the same; giving each product a sought after unique quality.
Damaged during transit:
Upon receiving your purchase, please carefully inspect the merchandise. If the merchandise was damaged during transit, please photograph and keep all contents, including packaging for insurance claim purposes. Please contact us within 7 days of package arrival for further instructions.
Lost in transit:
In the unlikely event of a lost package, please contact us and the shipping courier with the tracking number. (We will provide the tracking number at your request.)
Chateau Savoie is in no way responsible for packages lost during transit if provided shipping/delivery address information is incorrect, there are any delays in shipping, damages in transit, packages not picked up or international customs issues.
Payment
PAYPAL payments due upon checkout.
Shipping
Shipping:
Most orders ship within 5 business days. Products with longer processing time will have a notice on the product listing. If ship time is anticipated as longer, buyer will be notified and given an option to cancel.
All orders ship via The Netherlands Post Service (TNT).
Domestic orders: Regular Mail
International orders: Priority Mail International (No TRK#, No insurance - Please contact us prior to purchasing for shipping upgrade)
Please note:
- (International orders) Customers are responsible for any applicable V.A.T., G.S.T., customs taxes or tariffs assessed in their home country.
- Chateau Savoie is in no way responsible for any delays in shipping, damages in transit, packages not picked up, packages lost during transit if provided shipping/delivery address information is incorrect or international customs issues.
Most orders ship within 5 business days. Products with longer processing time will have a notice on the product listing. If ship time is anticipated as longer, buyer will be notified and given an option to cancel.
All orders ship via The Netherlands Post Service (TNT).
Domestic orders: Regular Mail
International orders: Priority Mail International (No TRK#, No insurance - Please contact us prior to purchasing for shipping upgrade)
Please note:
- (International orders) Customers are responsible for any applicable V.A.T., G.S.T., customs taxes or tariffs assessed in their home country.
- Chateau Savoie is in no way responsible for any delays in shipping, damages in transit, packages not picked up, packages lost during transit if provided shipping/delivery address information is incorrect or international customs issues.
Additional policies and FAQs
I like custom work. Just ask.