chelseyladams' Shop Policies
Thank you for visiting Chelsey Adams on Etsy!
chelsey adams jewellery is entirely handmade using traditional metalsmithing techniques with a contemporary, minimal aesthetic. the aim is to create pieces which are bold enough to create impact yet simple enough to be worn everyday. these special, sophisticated pieces are crafted from humble, accessible materials to ensure the work isn’t perceived to be too precious to see regular wear as the intention is for the work to be incorporated into a greatly edited, mindful wardrobe.
Items will be shipped out within three business days of your cleared payment through Paypal (membership not required), personal cheque, or receipt of cash. This excludes any items that are not readily available such as made to order items or custom orders—please allow up to a possible seven working days in these cases.
Items shipped within the UK will be sent First Class via Royal Mail. The delivery time is estimated to be between one and three working days but may take up to five working days.
*IMPORTANT* Tracking is not included in the standard shipping costs.
If you require tracking, please convo me for additional details.
For international orders, unless otherwise stated in the listing, items are shipped via Royal Mail Airmail. The delivery estimates are between six to twenty-eight working days.
The buyer is responsible for any potential import/customs charges. If items are not collected from the post office resulting in them being returned to sender, refunds may only be issued upon the safe return of the item less the original postage cost (approximately £3.80).
Refunds and Exchanges
Your complete satisfaction is of premiere importance. If you wish to return an item, please alert me within fourteen days of receipt of the item. Upon its safe return in its original packaging you will be issued a 100% refund of your original payment. You will only be responsible for return shipping.
For sanitary reasons, earrings may not be returned for any reason. Custom pieces may only be returned if determined as faulty. An item that is damaged due to misuse cannot be returned for a refund; however, a repair service is offered.
As with returns, requests for exchanges must be made within fourteen days of receipt of the item. Due to the handmade nature of the pieces, exact exchanges are often not possible; however, the original value of the item can be applied to any other item currently available in the shop once it has been returned safely in its original packaging.
The items will be carefully packaged to reduce the chance of items breaking during shipping; however, if you are not willing to take even the slightest risk, please email me before purchase to discuss shipping options. Additional fees will likely apply.
For any damages to jewellery occurring with regular wear, it should be possible, in most cases, to repair the piece(s). Simply email your request for a repair describing the issue. You should receive a response within 48 hours explaining what can be done. A small service fee not to exceed the item’s original value will be assessed on an individual basis in addition to shipping costs.
Additional Policies and FAQs
Custom and wholesale orders are welcome! In addition to the possibility of a completely custom piece, I am always happy to change the lengths of already available necklaces where possible, add clasps, you name it! Just convo me :)
In order to keep your new jewellery shining its best, especially if it’s sterling silver, please keep the item stored away. Do not wear your jewellery in the shower or while washing your hands (in the case of rings or even bracelets for the extreme hand-washing enthusiasts). You should also avoid wearing makeup or perfume anywhere the jewellery may contact the skin. Use polish or polishing cloths as necessary.
Photographs are taken as clearly as possible but may slightly misrepresent scale or colour as this will vary from monitor to monitor. Please refer to the given measurements for precise size. Please allow for slight irregularities due to the handmade nature of the pieces in some cases.
Chelsey Adams will not be held liable for any damage/expense/injury associated directly or indirectly with the use/misuse of the items.
info [!at] chelseyladams.com
Last Updated August 13, 2014