ChibiTsubameCreates

One Stop Geekery Shop

Fishkill, New York | 500 Sales

ChibiTsubameCreates

One Stop Geekery Shop

Fishkill, New York 500 Sales On Etsy since 2014

5 out of 5 stars
(94)

Shop owner

Contact

Announcement   ★ ★Checkout with PayPal and receive a free gift! ★★

Announcement

Last updated on Jan 8, 2017

★ ★Checkout with PayPal and receive a free gift! ★★

Chel

Contact shop owner

Chel

Reviews

Average item review
5 out of 5 stars
(94)
See reviews that mention:
quality 16 shipping 18 customer service 13
View all 94 reviews

Updates

Working on all the new pretty listings!!

Tagged in this photo

One of the custom badges we have. All badges are approved before we ship them.

Tagged in this photo

About

Shop members

  • Chel

    Owner, Creator, Designer

    My name is Chelsea but everyone calls me Chel. I've been working this little show for 6 years now and we have been growing ever since. I'm the owner, main creator, designer, and producer of most items here as well as head artist.

  • James

    Marketer, Customer Service, Creator

    An electrical engineer by trade and the main head of Customer Service and Marketing. He's also the head of communication between us and companies, artists, etc.

  • Mew

    Intern

    Our first intern here. She's in charge of keeping people happy and helping out with in person orders.

  • Phi

    Quality Control

    Just so she didn't feel left out.

Production partners

  • Manufacturer

    Shanghai, China

    Creates the item

Shop policies

Last updated on November 5, 2018
Hello and welcome to our policies page. We will answer any questions that are not covered under this section.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
Damages: If for some reason the item is damaged, scratched or off center we may ask for a photo of the item before continuing. Reasons we ask this is to show the Post office as usually they can tell the other to handle the package with more care.

If the item has already been shipped and you wish for a refund due to: No longer wish for the item, buyers remorse or any other reason BESIDES wrong address we will not offer a refund.

If the item has been shipped to the wrong location we will send another to the correct location. Depending on the items shipping we may request additional for the coverage provided the customer entered the wrong address. However this is a very rare circumstance and almost never happens.

Item never arrived: We will gladly ship you out a new order if the item never made it We include the ETA per the post office. If it hasn't arrived within 5 days of the date given please contact us immediately. We will send out a new package within 2 weeks for Domestic and 4 weeks for International. If you contact us later than that (Ex. 3 months after the item was shipped) stating it did not get to you we will ask the reason it took as long as it did to reach out to us.

Refunds: Refunds will be given for damaged product. Custom orders will not be eligible for refunds. Refund amount will be for the purchase total minus shipping and 10% for restock fee.
Payment
We take Paypal and Direct Checkout
Shipping
We ship via USPS. Please pardon any delay around the holidays since they tend to get clogged.

International orders will have tracking added and sent.

----SHIPPING UPGRADES-----
If you need your item shipped by a certain date, or need it rushed please message us BEFORE you place the order so we can tell you if it's possible to complete in time. Also we will make sure that we have the proper shipping boxes.
Additional policies and FAQs
We do enjoy doing custom orders! Please message us if you wish to have a custom order, bulk order, or anything in between!

If for some reason your item is not up to your standards or somehow slipped through our quality control (We are humans after all), please do not hesitate to message us with the problem before you leave feedback. We do not mind helping you at all and also wish to make your purchase worth while.

Bulk Card Orders:
There will be a 50% down payment before the order is processed. The order will ship after the last payment is received. All orders will have tracking included and will be individually wrapped.