ChicsinDesign

Chicsin Design

Hong Kong · 2520 Sales

ChicsinDesign

Chicsin Design

Hong Kong 2520 Sales On Etsy since 2008

4.5 out of 5 stars
(393)
Chicsin Design

Contact shop owner

Chicsin Design

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Reviews

Average item review
4.5 out of 5 stars
(393)
Mathieu

Mathieu on May 9, 2018

1 out of 5 stars

I had to pay 40 € extra for the customs charge. I wrote twice to the website to ask why it wasn't planned in the initial budget and ask a refund and never had a feedback. Disapointed the product is already expensive this 40 € are pointless

Chicsin Design

Chicsin Design responded on Jun 16, 2018

Hi Mathieu, I’m sorry so hear that you're unhappy with your order, but we need to clarify that we’ve not received any email from you. We've double checked all of our inboxes, even checking every junk mail. We've tried to contact you by emailing you once we saw this feedback. It's been more than a month, and we’ve yet to have your reply. Please understand that we didn't know about your dissatisfaction until seeing this feedback. How can we react to provide helps when we didn’t even notice about your displeasure? About the customs charge, please note that it's stated on the product listing that buyers are responsible for the tax/duty. The reason for that is we didn't set our prices with any consideration of the cost of tax/duty. Please contact us. Thanks!

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About

Who We Are?

Chic Sin Design is a design company based in Hong Kong. Currently, we mainly design comfy housewares pillow and beanbag. What makes our products unique is that the graphic on the fabric is knitted instead of printed. To create our products like pillows and bean bags, we need to create a custom designed knit fabric by using a specified knit machine. After that, the washing, drying and sewing are done by us in our workshop. We mostly do made to order and making a few extra one as stocks. Every piece of our product are produced by us with lots of care and passion. Also, the products of the Sin line are done within different theme in different seasons. Every item of Sin line has a its own story. If you want to know more, please check our website at www.chicsindesign.com and facebook at www.facebook.com/ChicSinDesignCo

Shop policies

Last updated on November 13, 2017
Chic Sin Design is a design company based in Hong Kong. Currently, we mainly design comfy housewares pillow and beanbag. What makes our products unique is that the graphic on the fabric is knitted instead of printed. To create our products like pillows and bean bags, we need to create a custom designed knit fabric by using a specified knit machine. After that, the washing, drying and sewing are done by us in our workshop. We mostly do made to order and making a few extra one as stocks. Every piece of our product are produced by us with lots of care and passion. Also, the products of the Sin line are done within different theme in different seasons. Every item of Sin line has a its own story. If you want to know more, please check our website at www.chicsindesign.com.

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 21 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
- Please let us know if you are not satisfied with the purchase. We will do my best to resolve the problem.

- For returns and exchange, buyers are responsible for half of the shipping cost.
Payment
We do accept Paypal or credit card payments.
Shipping
Under general circumstances, your order will be shipped to your ETSY registered address (unless otherwise instructed) automatically within a week.

If possible, please leave us your contact number would be a great help for smooth shipment.

The tracking number will be sent to you shortly after the parcel has been dispatched.

All oversea orders will be sent from Hong Kong via airmail of Hong Kong post.

* Delivery Standard table *
The following are the delivery standard time for some common delivery destinations, provided by the Hong Kong Post.

Destination......................Air Mail

Australia....................... 9-20 working days
Belgium......................... 9-11 working days
Canada........................ 10-17 working days
China.............................. 3-8 working days
Denmark....................... 9-13 working days
Finland........................ 10-14 working days
France......................... 10-15 working days
Germany....................... 9-11 working days
Great Britain................ 11-17 working days
Hong Kong.................... 2-4 working days
Ireland.......................... 9-12 working days
Israel........................... 14-16 working days
Italy.............................. 9-12 working days
Japan............................ 8-11 working days
Malaysia...................... 10-14 working days
Netherlands.................. 10-11working days
New Zealand................. 8-12 working days
Norway......................... 11-19 working days
Poland......................... 10-12 working days
Russia.......................... 14-19 working days
South Korea................. 10-11 working days
Singapore.................... 10-11 working days
Spain........................... 10-15 working days
Sweden........................ 13-15 working days
Switzerland................. 10-13 working days
Taiwan.......................... 6 - 9 working days
Thailand........................ 9-15 working days
U.S.A............................ 8 - 17 working days

If you can't find the country you are looking for, please feel free to ask us.

* EMS courier service *
For faster delivery, buyer may pay extra to upgrade the shipment to EMS courier service. Please let us know if interested.

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In case the shipment doesn't arrive:

...due to incorrect details incurred by us: we will re-send the parcel
...due to address change: please contact your local Post Office for redirection immediately. Additional shipping charges will be applicable to re-send the order if the parcel has been returned to us.
...due to recipient unavailable at the time of delivery: in general your local Post Office will keep the parcel for collection for up to 15-30 days, please contact your local Post Office for assistance. Additional shipping charges will be applicable to re-send the order if the parcel has been returned to us.

To ensure the parcel arrives safely and escalate the delivery, please note the estimated transit time to your country and track the status of your order. Please contact us for further assistance in case of non-delivery or delay of 1+ week.