R&L Goods

Seattle, Washington | 689 Sales


R&L Goods

Seattle, Washington 689 Sales On Etsy since 2007

0 out of 5 stars (248)

Chikabird is taking a short break

Chika and  Jean

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Chika and Jean


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Shop policies

Last updated on February 5, 2011
Howdy! Thanks for visiting our Policies section, please see below for what we think you might want to know.

Accepted payment methods

Returns and exchanges
We want you to be happy with your purchase. If you are unhappy with something you've received from us, let us know and we'll see what we can do. Don't be shy, but please don't be rude.

Most orders are elligible for refunds or exchanges. We don't refund shipping charges. Our return policy for custom orders depends on the level of customization.
We expect to receive your paypal payment at the time of your order. If you're having trouble with paypal, or prefer to use another sytem, let us know and we can probably work it out another way. We don't ship anything until your payment has cleared, so no funny stuff!
We usually take 1-4 days to ship items. This depends on if we have your item in stock, or if we have to make it from scratch, or if we're working on a big deadline for a show. If you have a deadline yourself (like a birthday, or you're leaving the country) let us know, and we'll do our best to rush it our the door. If we have any delays on our end due to material shortages, or being crazy busy, we will do our best to let you know.

For domestic orders, we ship 1st class USPS for most small items, and Priority Mail for Extra Large Notebooks, Sweatshirts, or multi piece orders. For international orders, we ship 1st Class International - which can be a little slow. If you would like to pay for rush shipping, or insurance, or certification, or an upgrade to a shipping service with reliable tracking numbers, let us know at check out and we'll invoice you separately for a shipping upgrade.
Additional policies and FAQs
Custom Orders - If you see an item in our shop that you want, but not in the fabric you like, let us know! We can usually make the style/pattern combination you want at no additional cost. This goes for Hoodies, Jackets, Note Books, Billfolds, and Cardcases!

The Old Line - If you miss our old line of wallets, and want one - you can look through our sold section, figure out the style and colors and graphics you want, and send us a message. We don't have them in stock, and don't plan to post any. If you know which one you want, and are ok with a 2-4 week wait time, then we can probably fulfill your request. Knowing what you want will speed up the process.