ChinnyLuLu

It is important to me that you are 101% satisfied with my creations. Please "convo" the seller -PRIOR- to leaving negative feedback so we can discuss issues and make sure you are happy.

Unfortunately, there are no refunds, but will gladly exchange an item within 5 days of receipt in the United States only. Must be in mint condition and NOT be worn for sanitary reasons. Customer must pay for return postage with tracking number.

*ALL* custom orders--are NOT exchangeable or returnable. Custom orders include any MADE TO ORDER items.

Rush order fees are to pay for a service provided and are non-refundable.
Deposit payments are also non-refundable.

We accept PayPal method only. You may use debit or credit. Payment is due at the time of purchase. There is a 24 hour grace period and if payment is not received, the order will be canceled and re-listed.

***A PAYPAL ACCOUNT IS NOT NECESSARY to place an order. During checkout payment type will be requested twice. On the second time, click on the logo for your credit card instead of the green paypal button. Click "continue" to pay without logging into paypal.***

CA residents will be charged 8.75% tax.

★★★NOTE: Your purchase will not be shipped until
there is confirmation of payment.

Etsy has provided a great reference guide on how to do this:
http://www.etsy.com/help_guide_checkout.php

Once we have received payment, most items are made to order and shipped within 3-5 business days unless otherwise noted. Baby Headbands are shipped via USPS with tracking.
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For Wedding Orders ONLY:
USA orders are shipped "priority" mail with delivery confirmation. "Priority" means USA 2-3 business days and INTERNATIONAL mail can take anywhere from 2-6 weeks depending on customs with NO delivery confirmation.
There is a FLAT RATE for shipping. For USA, it is $8.50 whether it is one item or 20 items. For Canada, it is $19.00, everywhere else is $26.00.
We do not make money on shipping. The price covers the cost of shipping and handling only.
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Insurance:
-If you would like insurance, please convo PRIOR to ordering.
Shipping does not include insurance, although, insurance is highly recommended. If you would like insurance, we can add an additional $2.00 to your invoice (up to $100 in purchases) for insurance protection. We cannot be responsible for damaged or lost items if the package was not insured.
★There will be NO refunding for lost packages that were not insured.★

Items are VERY delicate and will be wrapped in tissue paper and bubble wrap inside a sturdy box to prevent damage in transit. If item is a gift, please let the seller know prior to purchase so it can be wrapped and ready for gift giving.


★★★ADDRESS: We will ship to the address listed on ETSY. Please let us know if you want item shipped to different address.

Please also let us know if you need an item sooner. We are happy to accommodate your needs.


International Shipping:
All packages will ship International Mail, with no tracking. If you would like to upgrade to a traceable service please advise prior to purchase.
★★★Please note that orders shipped outside of the US can take up to 6 weeks to arrive.

Please ensure your daytime contact phone number is correct. This will allow the couriers to contact you if they have any difficulty delivering your package.
International deliveries are more likely to attract customs inspection and charges, particularly in Europe and Canada.
The following regions can occasionally experience customs delays:

Africa
Asia
Canada
Europe
Russia
South America


★Some countries may impose duty or taxes on imported goods. These charges are determined once the shipment reaches your country. It is the responsibility of the purchaser to pay any such charges.★ As we cannot predict what these charges may be, please ask your customs department for rates and limits before you place an order.

★★★Frequently Asked Questions : (FAQs)
1. Why does it take 3-5 days for processing after payment is processed?
I am a very busy stay at home mom of two. I have (3) Etsy shops that I run and do shipping for.
I also have a newborn photography business. I'm also a full-time graduate student as well as an intern at my church. Thank you kindly for understanding and being patient as I gather your order together with the greatest care! Xx

★★★:::::::::::CUSTOM ORDER ETIQUETTE:::::::::★★★
As time is very precious, please be respectful and understand that after the design and shopping process for your custom order, we are only able to do minor changes. If you "ok" the final product and it has been sent out and you decide that you want something totally different, the item is not returnable as it is especially customized just for you. Please note that you would have to pay for a brand new one along with another deposit.

ALL custom orders will require deposit that is paid prior to starting. Deposit will be half of the total amount and will go towards the final payment.

For LOCAL brides that would like to meet in person, there will be a $50 travel fee for each visit. This is to be paid PRIOR to meeting. (in addition to the deposit.)

★★★Order Processing: Most items are made to order, so slight modifications may occur as each is handmade. Please allow 7-10 business days for most items (not including shipping time.)
Please allow a minimum of 3-4 weeks for custom orders.

PLEASE DO NOT PURCHASE ANY ITEMS IF YOU DO NOT AGREE TO THESE TERMS. Thank you.

★★★RUSH Order Charges are $25.00 during wedding season.

<<<<<< 20% of the profit will go to my favorite non-profit ministry/organization: "Harvest India." www.harvestindia.org>>>>>>

★★★ALL ITEMS ARE VERY DELICATE. HANDLE WITH CARE. FOR TEENS-ADULT USE ONLY.★★★

★★★Veil Care Suggestions: Your veil will likely need to be steamed before wearing to release wrinkles. If you cannot steam, you can iron on the lowest setting and very lightly but be very careful as high temperatures can damage delicate veiling. You can also mist with water and blow dry, again, on a low setting.

★★★Feather Care Suggestions:
All feather fibers can be gently combed with a soft bristle toothbrush. Feather fibers that separate can be stroked back together with your fingers to put back in place.

To EXPAND/FLUFF feathers back into their natural shape, place feather over a steaming tea kettle/pot.

★★★ I welcome wholesale orders. To receive terms and pricing I require proper resale license and id #'s be sent to me along with a copy of your business certificate.