ChloesMommyCreationz

Due to the nature of items that you are purchasing, and the fact that they are CUSTOM, and personalized, your purchase is non refundable. This applies to both my home decor and jewerly items available in my shop. ***If for some reason you are not satisfied with your order please message me, as I'm sure we can work something out. I strive to provide excellent customer service, so please do not hesitate to contact me.

HOME DECOR: I do not accept returns. Due to the Home Decor items being Custom Items, all sales are final. If I have made a mistake on your order, I will gladly re-do your order at no cost to you. You must notify me of any problems within {7} days of receiving your order

JEWELRY: Returns: I DO NOT accept returns, UNLESS I have made a mistake in stamping the wrong name or wording. I will gladly re-do your item if I have made a mistake, at no charge to you. You must contact me within 7 days of receiving your purchase, to notify me of any problems with your order.

REFUNDS: I cannot do partial refunds and I cannot refund due to not recieving in time, or errors made during ordering. I ship USPS, and clearly state processing time(s) in each listing, so please order accordingly. I also offer RUSH upgrades. The Home Decor I offer is often Custom Made and Personalized, just as the Jewelry is a PERSONALIZED item with YOUR chosen words, therefore, I am not responsible if mistakes are made during ordering, so please *proofread* your order.

When your item is delivered to the USPS there aren't any imperfections. If the damage to your item was caused during the shipping process, please kindly contact me within {7} days of receiving your order. Replacements will be considered on a case by case basis (less shipping cost).

If you item is lost/stolen during transit, proven to be non-delivered via Delivery Confirmation, I will replace your order at no charge to you. I send all items with USPS tracking information, so that you may follow your package if you like, also so that there is proof of delivery. Please kindly notify within 7 days of date of shipment if your package has not arrived as expected {US Locations}
*CANADA may take 2 weeks or longer, but please communicate within 3 weeks if international*

Please do not hesitate to contact me at any time if you have any questions.

*These shop policies are subject to change at any time at the discretion of the shop owner.

I accept PayPal and all major credit cards. Newly accepting Etsy Gift Cards too!!

I ship USPS with tracking for shipments within the United States. If you need expidiated shipping, please contact me for information on upgrading.

*For shipments to Canada, USPS does not provide tracking, only the copy of the number on the USPS Customs Declaration Form, if you would like to purchase insurance/additional tracking please message me as there will be an additional charge for this to your order. *Shipments to Canada may take anywhere from 2-21/2 weeks or longer. The USPS does not provide an exact timeframe as to when packages may arrive. Please be aware of this when ordering.

If you would like to insure your package, you will need to pay a separate charge for that option. Please message prior to placing your order if you wish to purchase insurance.

I am not responsible for lost/stolen items once delivered to the USPS. Please see REFUND POLICY for additonal information

My turnaround time depends on your custom order. The normal turn around is clearly stated in each listing and applies after payment is received. If you need an item within a specific time frame, please message me. I am really flexible with deadlines and often can accomodate your needs. If you ever have any questions or concerns with your order please contact me. Thank you :) Turnaround time for in stock, non custom order items would be 1-2 business days after payment clears.


JEWELRY ITEMS:

Please Note: Each piece is individually handcrafted and hand stamped one letter at a time. Any variation is an enhancement to the unique quality of your piece and not a defect or flaw. It's what makes it unique and truly a one of a kind item.


If you are interested in CUSTOM ORDERS for jewelry, please message me. I am able to do custom items as long as I have the right materials on hand. If not, I can place a special order for those items or different chains if needed, but you will incur a special add on fee.

I also do custom orders for bridal parties, sets for mothers/daughters, sisters, etc. please message me for additional information. Discounts may apply. I also offer wholesale discounts, please message me if interested.