vintage Swarovski crystal and retro bridal jewelry
chouettes' Shop Policies
Thank you for visiting Chouettes!
Most of my jewelry is made with vintage jewels, baubles, beads, and cabochons, some of which are over 50 years old. Some of the vintage pieces I use may have slight imperfections, such as a tiny scratch (on jewels or on the gold or silver foil backs of jewels), minor discoloration, and non-uniform surfaces and coloration. These imperfections are minor and do not mar beauty of the pieces.
The settings I use are US made hand oxidized brass. This is brass that is processed to look antique. Some of the brass settings may have non-uniform coloration, which adds to the antique appearance of the pieces. I am currently adding some silver settings to my shop -- also US made.
Imperfections present in any piece will always be mentioned in the item’s description.
I always select from the best vintage findings, and I hope you will enjoy your purchase as much I enjoyed creating it.
I accept both Paypal and payment by credit or debit card through Etsy's direct checkout system as well as Etsy gift cards. If you prefer to pay by check, please message me by convo.
I ship promptly by USPS First Class mail with delivery confirmation. Insurance is recommended for orders over $75 and is available for an additional fee. Priority upgrades are also available and cost $4 extra, depending on where you live.
I am not responsible for lost packages but I will work with you on USPS tracking information as I use delivery confirmation on all domestic orders.
If you prefer shipment by Fed Ex Ground or UPS Ground, please convo me for shipping rates.
I offer international shipping by global priority mail and First Class International mail and ship internationally twice weekly, so you may see a delay of 2 to 3 days before your international package ships.
Refunds and Exchanges
Orders are not eligible for a refund unless they arrived damaged. I will exchange items, but the buyer is responsible for return shipping and shipping of replacements/exchanges.
Additional Policies and FAQs
Processing time is one day. Items are shipped the day or day after payments are received.
I accept custom orders at no additional cost (for items/supplies I have in stock). Processing of custom items is 2-5 days. For more information about how to place a custom order, simply convo me.
***CUSTOM ITEMS ARE NOT ELIGIBLE FOR EXCHANGES OR REFUNDS UNLESS THE CUSTOM ITEM(S) ARRIVED DAMAGED***.
If you have any questions about any of my policies, please feel free to contact me any time. I will always work with you!
Last Updated January 23, 2013