christopherjamesuk

DELIVERY POLICY
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Please note Saturday & Sunday are non business days for calculating shipping & processing time (we do often work at weekends to make items but cannot guarantee it). Processing time is the time to make an order before despatching.

BUYER"S RESPONSIBILITY TO PROVIDE A CORRECT & SECURE DELIVERY ADDRESS
- Please make sure the address on your order is correct and current as you will be responsible if an item is shipped to an incorrect address that has been provided on the order.
- We are unable to issue refunds or replacements for incorrectly addressed orders. Once an incorrectly addressed order has been returned to us by the postal services, we will contact you to arrange redelivery
- The cost of redelivery shipping will be the responsibility of the buyer.
- A buyer is responsible for providing a safe and secure delivery address that will enable them to receive their order.

PLEASE DOUBLE CHECK THAT YOUR SHIPPING ADDRESS IS CORRECT
- Because of seller protection rules we will only ship to the address on the order. If a different address is requested after order, we will unfortunately have to cancel the order and start again.

SHIPPING OPTIONS WITHIN THE UK
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STANDARD SHIPPING - Shipped via Royal Mail 1st Class - some items are sent Signed For depending on value and at our discretion.

This option usually arrives 1-3 days after despatch but can take longer as Royal Mail aims for this but does not guarantee the time scale.

SHIPPING UPGRADE - Royal Mail Signed For

This option is the same as standard shipping above but will require a signature at the delivery address. Limited tracking available i.e. information available if delivery has been attempted and the ability to arrange for re-delivery or collection from Royal Mail.

SHIPPING UPGRADE - Royal Mail Special Delivery (by 1 pm)

This option is guaranteed by Royal Mail to arrive the next working day after despatch up to
1 pm. It is a tracked method and requires a signature at the delivery address. If Royal Mail do not deliver within their delivery guarantee period we will refund your shipping cost.

INTERNATIONAL SHIPPING OPTIONS
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INTERNATIONAL STANDARD SHIPPING - Shipped via a TRACKED or TRACKED & SIGNED service

Although the vast majority of items arrive within the delivery aim, the carrier does not guarantee the timescale and gives an estimate and aim only and it may take up to 20 (Europe) or 25 (outside Europe) working days if subject to local delays and/or customs delays. During the busy times of year such as Christmas, Valentines day etc please allow extra time as items can be delayed in customs and with the destination country's local domestic postal services due to the increased volume of mail received at these times.

Delivery times may be extended by public holidays and during busy periods, or disruption to services through adverse weather or strikes.
International deliveries are not notifiable as lost until 20 working days (25 outside Europe) after the Royal Mail expected delivery date.

INTERNATIONAL EXPRESS SHIPPING

This option is a fully tracked courier door to door Express delivery service to selected countries shown at checkout. - signature required on receipt. Please scroll through the shipping upgrades list to select the correct destination country for delivery.
• IRELAND
• USA
- CANADA
- AUSTRALIA
- NEW ZEALAND
Delivery 1 - 7 business days after despatch depending on the destination country. The actual transit time will be shown when selecting this option at checkout. These courier services do not deliver to PO Box or BPO addresses.

International customers are responsible for ensuring the goods are acceptable in their country and for payment of all local taxes, customs duty, processing and import fees.

Agreed Time for Delivery of Goods (as per regulation 42 of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013) shall be:
- 3 weeks from order date for delivery to UK addresses
- 8 weeks from order date for delivery to addresses outside UK

REFUND POLICY
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Terms and Conditions

All our consumer sales on Etsy.com are subject to English laws, including the Consumer Rights act 2015, and The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

RIGHT TO CANCEL
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The customer may cancel for any reason (please see exceptions below) from order until the end of 14 calendar days after the day of delivery to the customer.
You must send your cancellation notice before the cancellation period has expired, by post, email or via Etsy Conversations/messages. The preferred method is Etsy Conversations/messages for all Etsy orders so that records of communications are available to Etsy's administration. You may use the Cancellation Form provided below but this is optional.

For cancellations we will refund the order value within 14 days of cancellation where goods have not yet been despatched or within 14 days of us receiving returned goods, Refunds will be made using the original payment method. The customer is chargeable, up to original order value, for goods that are not received back or are returned damaged.

Cancelled goods that have been delivered to the customer must be sent back within 14 days of cancellation ie within 14 days of our receipt of your cancellation request/notice. Goods should be returned in a resalable condition as received.

Returns of cancelled items are to be arranged by the customer and are at customer cost. Returns are at customer risk and customers are recommended to ensure adequate packing and insurance for loss or damage in transit. A service with proof of delivery should be used.

EXCEPTIONS - The following items cannot be returned for exchange or refund
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Because of the nature of these items, unless they arrive damaged or defective, We can't accept returns for:
Custom or personalised orders

For international returns from outside the UK please mark the parcel "RETURNED GOODS". You will need to attach a completed CN22 or CN23 form . We cannot refund import duties or taxes paid by you for receipt of the goods into your country, application to the authorities will need to be made yourself, please keep copies of all paperwork and proof of posting of returned goods to support your application for refunds of import duties and taxes.

CANCELLATION FORM
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UK law requires that before order, a "form" is provided for you to cancel your order. Please print and use this form if you want to, but it is not necessary for you to use it:

To:
Christopher James of London
23 Glenhaven Avenue
Borehamwood
Herts
WD6 1AY
Email: sales@christopherjamesoflondon.co.uk

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods:
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Ordered on [*]/received on [*],
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Name of consumer(s),
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Address of consumer(s),
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Signature of consumer(s) (only if this form is notified on paper),
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Date
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[*] Delete as appropriate.
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When the contract is formed
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This shop displays goods which are advertised for sale and gives information about them. By advertising goods we are inviting you to place an order. If you place an order, we are not obliged to accept that order and the contract between us will only be formed if and when we accept your order. Our acceptance of your order and the formation of a binding contract between you and us will take place when we dispatch the goods to you. Up until this point, there will be no contract in place between you and us, which means that neither you nor we will have any rights against or obligations towards the other, until the order is dispatched.