Announcement Please note that we are closed at the moment.
Please note that we are closed at the moment.
Trevor Beery on Sep 6, 2014
Shipped on time and the rings came out beautifully. Excellent
My jewellery includes materials such as sterling silver, gold and copper, as well as an assortment of semi-precious stones and beads.
Based in Durban, South Africa, many of my pieces are inspired by my natural surroundings. Comfort and wearability is just as important in my designs as is the aesthetic appeal.
If you have any personal requests or suggestions, I am only willing to accomodate them.
Accepted payment methods
You do not need a paypal account to use paypal. Simply click on the paypal icon at the checkout and then choose your card preference and follow the prompts.
If you have any problems with this payment method please contact me via Etsy or email me (email@example.com) and I will help you.
For South African customers, you are welcome to contact me about doing an EFT payment.
I generally use SAPO (South African Post Office) for the shipping of my jewellery. If you would like the parcel insured, a courrier service may be used but this will be an additional cost. The cost of courrier with insurance will depend on the item being shipped.
Please inform me before purchasing the item if you would like to take the insured courrier option and I will quote you the extra amount before you purchase the item. Please note that the item will only be courriered once the additional courrier/insurance amount has been received by me.
Delivery can take up to 3 weeks (depending on destination).
I use padded envelopes for the majority of items. Anything that requires more protection I will accomodate for.
Upon postage I receive a tracking number that allows me to determine the package's location at any point in time. Should you require the tracking number you may contact me through etsy or via email (firstname.lastname@example.org).
To view your package's location (if sent via SAPO) enter the tracking number on: http://oraweb.sapo.co.za/track_trace/owa/tt_history.main
The purchaser assumes all risk of loss or damage once the item/s have been delivered by me to the SAPO or collected by the courrier.
Refunds and Exchanges
I will exchange/refund the item once it is received by me and the customer is responsible for the costs of return shipping. The customer further bears all risk in returning the item.
Please ensure that the item is returned in it's original condition and unused. I reserve the right to refuse any return/exchange for any reason.
Please contact me before leaving feedback so I can do my best to make sure you have a positive experience.
Any refunds are issued, minus shipping and handling charges.
- Shipping charges are NOT refundable.
I use delivery confirmation on all packages. If it scans as delivered, I do not provide refunds. Once the item/s leave my hands at the Post Office or are collected by the courrier service with the delivery confirmation label on it, I am not responsible for the item/s.
Additional policies and FAQs
If you have any questions please feel free to contact me!