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Shop policies

Last updated on May 9, 2022

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Glad you stopped by Chronology; many thanks!

If you have any questions or need any additional information, please convo us through our Etsy shop.

Accepted payment methods

Returns and exchanges
Each clock is made with care, tested and checked before packaging and shipping. Any claims for damage received during shipping are the responsibility of the buyer and should be made through the shipping company or post office.

Although sales are final (unless other arrangements are made in advance), we want you to be happy with your Chronology clock! Please let us know if there are any issues that need to be addressed.
We prefer payment via PayPal, but will also accept a money order upon request.

Payment via PayPal or notification of payment by money order is required within 48 hours of purchase or the transaction will be cancelled and the item relisted.

Payments are non-refundable.
Your clock will be well-packaged.

Please recycle/re-use the shipping carton and any packing materials -- we err on the side of over-packing in order to protect your clock from the rigors of shipping! We also provide added protection to the clock's hands.

Your order will be shipped to the address listed on the Etsy form (NOT the PayPal address).

Shipping to the continental U.S. is via UPS ground or USPS (our choice), unless other arrangements are made. UPS insures shipments up to $100; optional insurance for USPS shipments is highly recommended.

For international shipping or for orders going to Alaska or Hawaii, please convo us. We will give you the cost to ship via the above two services as well as optional insurance.

Buyer is responsible for any duties and taxes.
Additional policies and FAQs
We're happy to receive custom orders! Please ask about different colors, shapes and materials we have available. If we don't have it, we'll be happy to look for it, so just ask! If you or someone you know is a game afficionado, please let us know -- we may have or can possibly acquire game pieces to make the perfect "personalized" clock!