Our current production times are stated within each listing. Ready to ship items typically ship within 1-3 business days, while made to order items can take up to 2 weeks to complete. Your estimated ship date can be found on your receipt- we will send it sooner if we are able! :)

If you have a specific deadline, please let us know prior to ordering and we will do our best to accommodate you!

Within the USA:
Estimated 3-5 business days for standard
2-3 business days for Priority Mail
1-2 business days for Priority Express

International:
Typically arrives within 2 weeks from ship date, but can sometimes take as long as 6-8 weeks depending on location and customs.

Rush shipping upgrades are available in your cart at checkout. Please take our production times into account when considering shipping options, and remember that the times above are only estimates and not guaranteed.

If you have a deadline, please let us know prior to ordering to ensure timely delivery is indeed possible. We will do our best to work within your timeframe!

To ensure long life for your jewelry, we recommend keeping it dry. While we build our jewelry to last, many of our materials are naturally sensitive to moisture and may tarnish when exposed to water. Additionally, some crystals and feathers are fragile by nature, so please be gentle with your treasures!

Feathers:
Most of our feathers can be rejuvenated with a hair flattening iron on low heat, pressing gently and ironing in the direction of the feather grain. Only the rigid bright red/orange feathers cannot be ironed.

Gauges:
Wipe with a damp cloth to clean, using a very small amount of gentle soap if needed. Wood and horn plugs may be conditioned with a small amount of jojoba or coconut oil. Please do not rinse or submerge.

We are always happy to work with you to create a variation of an existing item or a new idea from scratch, just for you!

All of our earrings can be converted into gauges or tunnel inserts. Custom gauge sizes and single flare plugs are available upon request.

Payment must be made in full before work will begin on custom items.

Just send us a message to arrange for a custom order!

Yes, of course!

You are welcome to let us know your preferences for color, size, shape, or clarity in the notes to seller during checkout, and we will do our best to select the perfect crystal for you!

If you are still unsure, you can request a photo of our current stock to make sure you receive a stone you resonate with! We only provide photos for paid orders. Just let us know in the notes to seller that you'd like to choose your own crystal :)

If you have sensitive skin, we can create a hypoallergenic version of most designs. We have sterling silver, surgical grade stainless steel, and other hypoallergenic metals on hand to ensure your safety and comfort!

We also carry clip-on earring hooks for customers without pierced ears.

Just send us a message to arrange for a special hypoallergenic order :)

We are happy to accept returns or exchanges. Please contact us within 7 days of delivery to arrange for a return.

Returns must be authorized by us prior to sending. Items must be in their original condition and packaging, and must be postmarked within 14 days of delivery. Buyer is responsible for return shipping unless we have made a mistake, in which case we will cover the cost.

Upon receiving your return in undamaged, unworn condition, we will either ship you a replacement item (there may be a production time for made to order items), or issue a refund for the cost of the item minus shipping.

Your satisfaction is the most important part of our business, so please don't hesitate to reach out if there is a problem! ♥

International orders generally arrive within 2 weeks of shipment, but some may take much longer, up to 8 weeks depending on location and customs.

Please note, UK and other international buyers are responsible for any customs duties or VAT fees which may arise. Customs duties are a tax imposed upon the buyer by their country of residence and are separate from shipping costs. They cannot be predicted, altered or payed by the seller. We are unable to mark packages as a "gift" to bypass customs fees as this is a federal crime in the United States. It is the customer’s responsibility to be aware of their country's tax policies before ordering.

Packages returned due to unpaid customs fees will be issued a refund for the cost of the items only.

Due to limited materials, time constraints, and the complexity of creating handmade art in bulk, we are not currently offering wholesale pricing. Thanks so much for supporting our creative vision!