chrysdesignsjewelry

My #1 priority is to make sure that my customers are 100% satisfied with their purchase. I will work with you to make sure you are happy and satisfied with your purchase(s) if there is ever a problem/concern.

**REFUNDS**
I offer full refunds (minus shipping cost), if you are not 100% happy with your purchase. If you are not satisfied with your order, please contact me (via etsy or email) within 7 business days of receipt of your order and return the item for a full refund (minus shipping costs). Buyer is responsible for the return shipping cost.

If a package is lost in transit or arrives damaged, please contact me first as I am more than happy to resend a package or issue a full refund.

CUSTOMS FEES
Any duties, taxes, brokerage fees or customs fees charged to the Buyer, are the Buyer's responsibility. Please check with your country's laws for duties charged on incoming packages. Thanks for understanding.

To save paper, I do not send printed invoices/receipts with packages. An invoice is automatically emailed to you after you complete your purchase.

We accept all major credit cards, debit cards and Paypal.

Etsy shops never receive your credit card information.

Customers are not required to sign up or have a paypal account to be able to use their credit cards/debit cards to pay with Paypal.

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I've attached a link on how to complete paypal payment, as paypal can sometimes be a bit tricky.

http://www.etsy.com/help/article/339

ORDERS are shipped within 5 business days of cleared payment received.

I always send a convo and email to let my customers know what day I will ship their order and approx. when they should expect it (according to Canada Post).

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**SHIPPING INFO**
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Within Canada, we ship using Canada Posts regular mail. (DOES NOT INCLUDE TRACKING OR INSURANCE)
Within the U.S. + overseas, we ship via Canada Posts small packet service (air) (DOES NOT INCLUDE TRACKING OR INSURANCE).
We ship using this method so that we can keep the shipping costs to our customers low.

**Canada Post does not guarantee exact arrival times, due to possible delays at customs. The following are estimated delivery times, ACCORDING to CANADA POST:


ESTIMATED DELIVERY TIMES ACCORDING TO CANADA POST. PLEASE BE AWARE THAT CANADA POST DOES NOT GUARANTEE ARRIVAL TIMES, DUE TO CUSTOMS. THESE ARE ONLY ESTIMATED DELIVERY TIMES:

If you live in CANADA, packages can take up to 12 business days from date of shipping to arrive (or longer due to postal processing and postal delivery delays).

If you live in the UNITED STATES, packages can take up to 20 business days from date of shipping to arrive (or longer due to customs checks/inspections in the receiving country).

If you live OVERSEAS (INTERNATIONAL), packages can take up to 25 business days from date of shipping to arrive (or longer due to customs checks/inspections in the receiving country).

Sometimes, packages may take a few days longer to arrive, depending on customs on both ends (country of departure, country of arrival- if customs decides to hold the package for inspection). I appreciate your patience as sometimes when delays at customs occur, it's just a matter of waiting for customs to clear a package for delivery.

In rare instances, United States and International packages can take up to 45 business days to reach you due to post office processing/transit times and custom delays, according to Canada Post.

Please do not hesitate to send me a message through Etsy's Conversation http://www.etsy.com/convo_new.php?to_username=chrysdesignsjewelry or email me with any questions: chrysioannoudesigns [!at] yahoo.ca

WHOLESALE ORDERS WELCOME! Please contact me if you are interested in carrying my jewelry line in your boutique/shop.


- JEWELRY CARE -
**My Jewelry is not intended for children under 12 years old. The small charms can be a choking hazard.**

Antiqued Brass: When applicable, I indicate whenever I hand antique my brass pendants. I seal the larger antiqued (aged) pieces to protect them from tarnishing. Please do not attempt to clean the antiqued, sealed pieces as this will remove the antiqued look and sealant and will leave a foggy texture.

JEWELRY CARE: Raw & unsealed brass tarnishes with time, as does sterling silver. To remove the tarnish, simply use the same type of polishing cloth you would use on sterling silver. Please note, use this type of polishing cloth on the raw, golden brass pieces only. Please do not use this method on antiqued chain.

GOLD/SILVER PLATED CHAINS/PEWTER CHARMS- May tarnish over time due to natural elements, chemicals in the air, skin oils, perfume, hairsprays and extended exposure to the sun. To avoid this, please keep your jewelry in the small jewelry ziplock bag provided in your order. If tarnishing occurs, simply use a cotton cloth (without polishing compound) to wipe away the tarnish.

LOCKETS: The locket will hold a photo inside if cut to fit snugly within the locket, but is not 100% secure. My lockets do not come with the brass frame part that usually goes over the photo to hold it in place. Also, there is no glass or any other type of part that covers the photo to protect it.

Unfortunately, I do not offer gift wrapping services.

Thanks again for visiting Chrys Designs Jewelry!


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