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ciaobambino's Shop Announcement

Welcome and thanks for stopping by! Ciao Bambino offers a large assortment of adorable personalized party decorations for children including Invitations, Favor Tags, Banners, Minis, Stickers, Thank You Cards and More!

Everything in my shop is MADE-TO-ORDER. It is your responsibility to include your event date when you place your order so you will receive your order on time.


SHOP HOURS
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My Shop is always OPEN, however, please note the following as I’m not always at/near my computer:

CONVOS: Please allow up to 48 hours to receive a response to your message.

ORDER PROCESSING: Monday through Friday (excluding holidays) from 9:00 a.m. to 3:00 p.m. EST

Weekends are for family time. I will occasionally check/respond to email over the weekend but please don't expect it. Orders will be processed (in the order in which they were received) when I return to my office on Monday.


NEW CUSTOMERS
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I'm accepting orders for events scheduled August 14th and LATER.

Please let me know if you need your order sooner and I will do my best to accommodate.

You can place an order for PRINTABLE invitations and Favor Tags anytime! I'll email your files to the email address on file with your Etsy account 24-48 hours after your purchase.

Due to my quick turnaround time, soon after an order is received, I begin working on the design. In most cases the items are designed and printed within minutes of a confirmed order which allows me to fulfill my orders in a timely fashion.

NO CANCELLATIONS or REFUNDS will be provided after an order has been placed. There are NO exceptions. Etsy's check out process consists of multiple steps, making it impossible to "accidentally" place an order. A store credit will be provided which you may use toward a future purchase. Please contact me if you have questions about how to use your store credit.

It is your responsibility to include ALL information I will need to complete your order AT CHECKOUT or you may CONTACT ME IMMEDIATELY after placing an order to provide me with missing information.

Effective January 1, 2014, a $3 fee applies to all canceled orders.

In addition to the information found here, please read my Store Policies before placing an order:

https://www.etsy.com/your/shops/ciaobambino/policies


PROCESSING TIME
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PRINTABLE INVITATIONS: 2-3 business days; weekends and holidays are not included

PRINTABLE FAVOR TAGS: 1-2 business days; weekends and holidays not included.

PRINTED/SHIPPED ORDERS: My current turnaround time is FIVE (5) to TEN (10) business days (from the time the order is placed until the order ships) depending on the size of the order and my current workload. Favor Tags/Stickers typically ship faster, in most cases within 3 business days.

INVITATION PRINTING: THREE (3) to FIVE (5) business days (from the time the design is approved until the invitations ship).

RUSH ORDERS: may be available; please contact me first (prior to ordering to see if I can accommodate your request) A RUSH ORDER FEE may apply (at my discretion). This is a convenience fee as I will be fitting your order into my already full schedule. This is NOT a shipping charge.


CUSTOM WORK - NOT AVAILABLE
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Custom work is extremely time-consuming and I’m NOT able to take CUSTOM DESIGN ORDERS (designs not yet created and sold in the shop). All items in my shop will be sent to you exactly as they appear....NO CHANGES other than the NAME and AGE stated under the listing description.

PHOTOS- I DO NOT create invitations, thank you cards, etc. with personal photos.


THE FINE PRINT
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NO CANCELLATIONS or REFUNDS will be provided after an order has been placed. There are NO exceptions. Etsy's check out process consists of multiple steps, making it impossible to "accidentally" place an order. A store credit will be provided which you may use toward a future purchase.

Due to my quick turnaround time, soon after I receive an order, I begin working on the order (in most cases the items are designed and printed within minutes of a confirmed order). Because of the nature of the items I create (PERSONALIZED), they can not be used for anyone else. Please order carefully.

All Products are for YOUR PERSONAL USE ONLY. All Designs are Copyright Ciao Bambino Designs. Do NOT copy my designs or listings.

ciaobambino's Shop Policies

Welcome

Welcome to Ciao Bambino!! I'm proud to celebrate with special children every day and excited that you found me. I hope you'll find something you love!

Please take a few moments to read my shop policies below and don't hesitate to ask if you have questions :)
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THE PROCESS:

I am the only one making all that you see in my shop. Each party decoration I create is one-of-a-kind (personalized just for you) and no two pieces will be ‘exactly’ alike.

The design process all begins with an idea :-) I design party themes based on customer requests, popular themes and colors and designs that appeal to me. I try to keep it "fresh" updating themes regularly and adding new themes as time allows.

The personalization and assembly of each item I create is a detail-oriented process and a lot of time is put into each and every piece I make. There are multiple steps involved from personalization, printing, cutting, assembly and packaging and I take great pride in my work.
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WHEN CAN YOU EXPECT TO RECEIVE YOUR ORDER:

- Please see my store home page for my current turnaround time. If you have any questions, please feel free to contact me prior to placing an order.

- I understand the excitement & anticipation of receiving your order and I do my absolute best to get orders out as quickly as possible.

- I'm a Mommy to SIX (6) children and have responsibilities as such. Please understand that there is a limited number of orders I can complete each week and messages I can respond to each day. I appreciate your patience and understanding.

- If you have any questions or are unable to find the answer to your question on my store homepage or in my shop policies, please don’t hesitate to contact me at any time.
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WHAT I NEED FROM YOU:

- BEFORE purchasing, please read my store homepage to make sure I have availability on your party date. If you order for an even date for which I am already booked, your order will be canceled and your payment will be refunded.

- BEFORE purchasing, please make sure that you have read ALL of my SHOP POLICIES. Purchasing from my store constitutes acceptance of my POLICIES and willingness to comply with all.

- When placing an order, it is VERY important for you to include ALL information I'll need to complete your order (personalization, colors, etc). PLEASE DON'T FORGET TO INCLUDE DATE OF EVENT so you can receive your order on time. It takes a lot of time to email each customer for missing information- valuable time which can be spent instead completing your order :)

- Please make sure the EMAIL address on file with ETSY is one that you will check frequently. I will be in touch with your via Etsy convo and notifications are sent via the email address on file with Etsy.



Payment

Please submit all payments via Paypal.
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RESERVED LISTINGS:

- All payments for RESERVED listings are TO BE PAID FOR within 48 HOURS after listing has been added to the shop (unless we have made other arrangements).

- Invitation proofs WILL NOT BE STARTED until AFTER you purchase your reserved listing.
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I book quickly- oftentimes several months in advance. Please plan accordingly.
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Contact me if you wish to have an invoice sent to you. Here's a helpful link on how to use PayPal, even if you don't have a Paypal account:

http://www.etsy.com/storque/how-to/how-to-pay-with-a-credit-card-and-create-a-paypal-account-746/
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Please note that e-check payments placed through Paypal typically take 3-4 business days to clear. Proofs/orders will not be started until your payment has cleared.

Shipping

Please be sure that the mailing address on file with PAYPAL is the CORRECT ADDRESS and the address to which you'd like your PACKAGE SHIPPED. I use PAYPAL SHIPPING and will be shipping your order to THE ADDRESS ON FILE WITH PAYPAL.

If the address is not correct in Paypal, it is your responsibility to change the address with Paypal before purchasing your listing.
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HOW IS MY PACKAGE SHIPPED:

Orders are shipped daily via USPS First Class Mail or USPS Priority Mail.
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LOST PACKAGES:

I CANNOT be held responsible for mail that is lost or DELIVERED TO THE WRONG ADDRESS. Once your package leaves my hands, it is out of my control and becomes the responsibility of the USPS.

Refunds are NOT provided for lost mail. Please let me know at the time you place your order if you would like to purchase insurance.
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INTERNATIONAL ORDERS:

Due to the unpredictable nature of shipping out of the United States, I DO NOT SHIP INTERNATIONALLY.

Refunds and Exchanges

Please keep in mind that all items are hand-crafted by me and no two will be exactly alike (part of the beauty of buying handmade items). That being said, I want you to be happy with your purchase...

If for any reason you are unhappy, please contact me within 5 days of receipt of your item(s) and BEFORE leaving a shop review and I'll work with you to make things right. If we are unable to work things out, a refund will be provided for the items you purchased, less shipping AFTER the items have been returned, in their original packaging (un-used) to me. If the items have been used, a refund will not be provided.

Additional Policies and FAQs

Due to the large number of files I create on any given day/week, I delete all files soon after sending. That being said, if you need any changes made to a file after it has been approved and emailed (personalization, size of invitation, date, time or event location, etc.), I’ll need to create a new design (start from scratch) and a new file will have to be purchased. Thank you for understanding.
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Designs requiring multiple revisions or changes from what I have pictured in my shop will be charged a $25 design fee at the designer's discretion.
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Items are sold only in the quantity indicated per set, for example, favor tags and cupcake toppers are sold only in sets of 12.
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SPECIAL ORDERS POLICY:

Payment if full is expected at the time your order is placed unless we have made other arrangements. I'm pretty easy to work with and would be happy to work with you to create a payment plan that will fit into your budget.

**All DEPOSITS are NON-REFUNDABLE.

Last Updated December 1, 2014