
Announcement
SHIPPING FROM TORONTO, ONTARIO AND NIAGARA FALLS, NEW YORK
ALERT - BRITISH COLUMBIA: Due to the rapidly evolving situation and provincial emergency caused by floods and landslides in British Columbia, major transportation delays have occurred. Delays are expected to be ongoing for packages traveling in and out of BC until further notice
Welcome to Ciao, Stefania! Part of Momenti di Vita Designs. We specialize in personalized premium quality drinkware and accessories that make the perfect gift for any occasion!
Check out our other shop, Momenti di Vita with over 6500 sales and 1000 5-star reviews!
Featured items
Items
All Items
Reviews
-
-
Kim on Jun 8, 2023
5 out of 5 starsI love this mug so much. Great customer service and the shipping was SO fast! Thank you!!
-
-
Nicole on Jun 5, 2023
5 out of 5 starsLoved it. Plus it came wrapped beautifully. I was not expecting that and I had to give it to my husband right away.
-
-
Adam on May 19, 2023
5 out of 5 starsQuality of this item is excellent and matches what is presented in the posting. My wife loves it, my kids love it, and it's a great art piece to add to our home.
-
-
Bethany on Apr 19, 2023
5 out of 5 starsIf I could give more stars I would. The mug is perfect, just what I was looking for. Shipping time was so quick! It actually came days before expected. Recommend x 10 for your needs!
-
Pixie on Apr 12, 2023
5 out of 5 starsThey are so cute!! I got tons of compliments all night on them!!!
About CiaoStefania
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
Privacy policy
More information
Frequently asked questions
Returns
We want you to be as happy as we are about our products, but if for any reason you are dissatisfied, please contact us and we’ll do everything we can to assist you.
Returns or exchanges must be requested within 3 days of receiving your purchase. Refunds will be given for the full amount minus $15CAD. Return shipping costs are the responsibility of the buyer.
Items returned must be in the original condition and will not be accepted if there are any damages. Custom items are not eligible for returns.
Please ensure the address you have provided is correct, no refund will be given for orders not received due to customer address errors. Customers will need to re-purchase items and shipping in full. Reshipment is $15CAD for US/Canada
Sale Items
Sale prices and coupon codes cannot be applied to previous purchases.
Shipping & Processing Times
Items are shipped via Canada Post, Canpar & USPS within the processing time stated on the individual item's page.
Canadian Orders: Estimated delivery in 3-8 Business days. Standard shipping for lightweight items such as make-up bags, mouse pads and keychains do not come with tracking. Larger items (mugs, bottles) automatically include tracking.
US Orders: Estimated delivery in 3-8 Business days. Full tracking available on all items.
International Orders: Estimated delivery in 7-15 Business days (Please allow up to five weeks to arrive due to international customs). At least partial tracking is provided for all items.
Please note these shipping times are not guaranteed by the Postal Service and should be used as a guideline.
Can I have the text in a different language?
Yes! Please include the exact text in the language of your preference in the note to seller box during checkout.
I need my item fast! Can you help?
Yes! Please send us a message before ordering and we will try to accommodate. If you would like an expedited shipping quote, please let us know your postal/zip code and which/how many items you are ordering and we will provide you with a quote as soon as possible.
HOLIDAY ORDERING GUIDELINES 2019
HOLIDAY ORDERING DEADLINES 2019:
Please use the following dates as guidelines. These dates unfortunately DO NOT guarantee Christmas delivery by postal carriers so please order as early as possible!
CANADA: National (outside of Ontario) - December 8, Within Ontario - Dec 12
USA: December 13
INTERNATIONAL: November 25