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Michelle Engel Bencsko

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Michelle Engel Bencsko

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Shop policies

Last updated on February 3, 2011

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
Returns and exchanges
I want you to be 100% satisfied with your purchase. If for any reason, you are not, please do not hesitate to contact me!
Payment
I only accept PayPal or credit card through PayPal.

Payment is expected at time of purchase. If I have not received your payment, I will convo you once to inquire. If I do not receive a response within 24hrs I will cancel the sale.
Shipping
All orders shipped within 5 days unless otherwise noted. Personalized items may take longer.

INTERNATIONAL BUYERS: Due to two lost packages during the rush of the Christmas season, for 2009 I have initiated a new policy. While I have shipped hundreds of packages overseas without incident, these two events have influenced me to change my international shipping policy:

I do not include tracking in my shipping costs as it is crazy-expensive. I will send you a confirmation email with a verification number, but unfortunately, it is not a tracking number and as a result, I cannot guarantee the delivery of your packages. In the unlikely event that your package does not arrive in a timely manner or not at all, I regret that I will not be able to offer a refund on undelivered items that were sent through the regular post. If this is of concern to you, please contact me immediately to discuss your order should you want to reconsider the purchase or step up shipping to include tracking.

I am truly sorry for any inconvenience regarding this matter.

Buyer is responsible for all local taxes and duty fees associated with their order. Returns are not accepted in the event you find fees to be excessive. Please check with your country's guidelines if you have concerns. It is illegal for me to be dishonest on the customs forms, please do not ask me to do so. Thank you-