ChristineShephardUK

Handmade bags, book covers, scarves, art & accessories

Littlehampton, United Kingdom · 343 Sales

ChristineShephardUK

Handmade bags, book covers, scarves, art & accessories

Littlehampton, United Kingdom 343 Sales On Etsy since 2013

5 out of 5 stars
(119)

Announcement   **2019 DIARIES NOW AVAILABLE**

Original textile art & accessories - bags, scarves, notebooks & gifts - beautifully handmade, designed to be different.

My designs are a blend of contemporary style, traditional crafts, inspiration and imagination...with sometimes a touch of vintage. Each item is carefully created to be just that bit different...because that's what makes it special. So whether you're looking for a special gift, something for a special occasion, or just a treat to make you feel special, I hope I can help.

Enjoy your visit!

Details of craft fairs, exhibitions and other events where you can see and buy my work can be found on my website at www.ciessetextiles.co.uk

Announcement

Last updated on Jul 28, 2018

**2019 DIARIES NOW AVAILABLE**

Original textile art & accessories - bags, scarves, notebooks & gifts - beautifully handmade, designed to be different.

My designs are a blend of contemporary style, traditional crafts, inspiration and imagination...with sometimes a touch of vintage. Each item is carefully created to be just that bit different...because that's what makes it special. So whether you're looking for a special gift, something for a special occasion, or just a treat to make you feel special, I hope I can help.

Enjoy your visit!

Details of craft fairs, exhibitions and other events where you can see and buy my work can be found on my website at www.ciessetextiles.co.uk

Christine Shephard

Contact shop owner

Christine Shephard

View all 151 items

Reviews

Average item review
5 out of 5 stars
(119)
View all 119 reviews

Updates

New clutch bags, cut out and ready to sew. Available soon in my shop!heart
New A5 diary covers/planner covers in my popular kimono-style design, made with gorgeous Japanese cotton fabrics in a range of different colours and prints.

About

Beautifully handmade, designed to be different...

Textiles are my passion - I love what I do, I love every item I make, and I believe it shows in the quality of my work.

As well as creating original fabrics by painting, dyeing and felting, I like to make use of rescued vintage textiles and good quality fabric remnants. I often pick up fabric pieces on my travels and receive others from generous friends. Whatever the source, they are all treasured and are the inspiration behind many of my designs.

Details of craft fairs, exhibitions and other events where you can see and buy my work can be found on my website at www.ciessetextiles.co.uk

Shop members

  • Christine Shephard

    Owner, Designer, Maker

    I live on the beautiful south coast of England, within earshot of the sea, where I design and make my textiles and accessories, overlooking my garden and listening to the radio and the cries of the gulls.

  • All Handmade By Me

    Creator, Photographer, Marketer

    From the original ideas, sourcing materials and creating the items through to photographing, marketing and shipping them, it's a one-woman show.

Shop policies

Last updated on January 30, 2018
Welcome to my shop - I hope you'll enjoy browsing and buying my original textile art and accessories, all handmade by me in England.

All items are described and depicted as accurately as possible, however there may be some variation - actual colours may differ slightly from those seen in photographs and dimensions given are sometimes approximate. If you would like clarification or more information about any item, please contact me before ordering.

To avoid any misunderstandings when purchasing items from my shop, please read my policies on cancellation, returns, postage & payment. All items in my shop are sold under UK/EU laws and regulations.

Thank you.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation: before item has shipped
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
Returns and exchange details
ORDER CANCELLATION
Under UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receipt of goods and receive a full refund, including standard delivery costs. You must notify me within 14 days that you wish to cancel the order, and you must return the goods within a further 14 days.
Returned goods must be unused and adequately packaged to prevent damage in transit. If returned goods show any signs of use or damage, the amount refunded may be reduced to compensate for loss of value.
Return postage is the BUYER'S responsibility and I would recommend obtaining proof of postage/tracking in case goods are lost in transit. For International returns, please mark the package clearly as 'Returned Goods'.
Refunds will be given within 14 days of receipt of returned goods. These rights do NOT apply to custom-made, personalised or bespoke items unless the goods are faulty/damaged.

REFUNDS FOR NON-DELIVERY
Occasionally packages are delayed, and some deliveries - especially overseas deliveries - can take considerably longer to arrive than expected. Please be patient - it's very rare that packages are actually lost, so there's a good chance your order will eventually arrive.
Please remember that the postal system gets very busy around holiday periods, so do allow extra time for goods to arrive, or consider upgrading to a priority service.
I usually allow 3-4 weeks for UK orders and 6-8 weeks for international orders before refunding for non-delivery.

INCORRECT DELIVERY ADDRESS
If an incorrect address for delivery is provided and goods are returned to me as undelivered, I will either refund the original item cost or re-ship the goods at the buyer's expense.
If an incorrect address for delivery is provided and goods are lost/not returned to me, no refund will be given.

FAULTY/DAMAGED GOODS
If goods are received in a faulty or damaged state, or are not as described, please contact me immediately. I want you to be completely satisfied with your purchase and will work with you to put right any problems.
Under the UK Consumer Rights Act, you have the right to reject a faulty item within 30 days of receipt and receive a full refund. After 30 days you may still be entitled to claim a repair or refund but other terms apply.
It may be necessary to provide evidence of damage, so please keep the original packaging. Photos of the damage to goods and packaging may be requested in the event of a claim.
Payment
I accept payment by Paypal or Etsy Direct Checkout. Please note that for Paypal payments it is NOT necessary to have a Paypal account as Paypal offers the facility to pay by debit/credit card as a guest buyer.

Orders will not be shipped until full payment is received.
Shipping
ORDER CONFIRMATION
I will contact you within 24 hours to acknowledge receipt of your order and to let you know when it will be shipped.

ORDER PROCESSING
Most orders are packed and dispatched within 1-2 working days unless otherwise advised in the listing. For custom orders, the processing time will be agreed with you before the order is accepted.

SHIPPING
UK orders are shipped by Royal Mail first-class post; overseas orders are shipped by Royal Mail airmail. Higher value orders (above £20) are usually shipped by a tracked and/or signed-for service; the cost of this is included in the standard shipping costs shown. Optional postage upgrades are available at checkout.

DELIVERY TIMES
I can give an average or estimated delivery time for your order, but can't guarantee a delivery date. If the delivery date is important, please contact me before ordering. While most packages do arrive within the estimated time, some can take considerably longer. Actual delivery times depend on shipping method, customs clearance, holidays and local conditions. You should allow up to 3 weeks for UK deliveries and up to 6 weeks for overseas deliveries, depending on your location. At busy times of the year there may be longer delays clearing customs in some countries. Please feel free to contact me at any time if you are concerned about your order.

CUSTOMS/IMPORT FEES
Customs declarations for overseas shipments will disclose the actual sales value of the goods as shown on the invoice/delivery note. Please do not ask me to mark orders as 'gifts' on the customs declaration, as this is not allowed and would be fraudulent.

**IMPORTANT**: International BUYERS are responsible for all customs charges, local taxes, VAT, handling fees or any other import charges levied. Some countries also have restrictions on importing certain goods - it is the BUYER's responsibility to check the import rules and fees that apply in their own country before ordering. I cannot be held responsible for goods confiscated, destroyed or returned by customs.
Additional policies and FAQs
A link to Etsy's model cancellation form, as required by UK Consumer Contracts Regulations, can be found here
https://www.etsy.com/help/article/5452
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example) if you contact me directly.

2. Why I Need Your Information & How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as (i) providing and improving my services - I use your information to provide the services you requested and in my legitimate interest to improve my services; and (ii) compliance with the Etsy Seller Policy and Terms of Use - I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy - I share information with Etsy as necessary to provide you with my services and to comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers - I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers - If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws - I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to:
(a) respond to legal process or to government requests;
b) enforce my agreements, terms and policies;
(c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or
(d) protect the rights, property, and safety of my customers, or others.

4. Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time periods: 7 years.

5. Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

6. Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access - you may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete - you may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object - you can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain - if you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Christine Shephard, am the data controller of your personal information. If you have any questions or concerns, you may contact me by sending an email to: ciessetextiles [!at] btinternet.com, or by post to:
Christine Shephard, 24 Trinity Way, Littlehampton, BN17 5SS, United Kingdom.

Please note: If you wish to access, correct or delete personal information held by Etsy, you should send a request directly to Etsy.

More information

Last updated on Jan 30, 2018
Frequently asked questions
How long will it take to process my order?

I will contact you within 24 hours to acknowledge receipt of your order and let you know the expected shipping date.

Most orders are shipped within 1-2 working days unless they are made-to-order or custom-made.

How will my order be shipped and when will I receive it?

UK orders are shipped by Royal Mail first-class post; overseas orders are shipped by Royal Mail airmail. Higher value orders (above £20) are usually shipped by a tracked or signed-for service as standard. Optional postage upgrades are available at checkout.

Average delivery times:
UK 1-3 days; Europe 1-2 weeks; USA/Canada 1-3 weeks; RoW 2-4 weeks.

Delivery times vary by country and I can only give an estimate. If the delivery date is important, please contact me before ordering.
Most orders arrive within the estimated time but they can take longer and you should allow up to 3 weeks for UK orders and 6 weeks for overseas orders, depending on your location. Please feel free to contact me at any time if you are concerned about your order.

What about customs/import fees?

Customs declarations for overseas/non-EU orders will disclose the invoice value of the goods. Please do not ask me to mark orders as 'gifts' on the customs declaration, as this is not allowed and would be fraudulent.

**IMPORTANT**: International BUYERS are responsible for all customs charges, local taxes, VAT, handling fees or any other import charges levied. Some countries also have restrictions on importing certain goods - it is the BUYER's responsibility to check the import rules and fees that apply in their own country before ordering. I cannot be held liable for goods confiscated, destroyed or returned by customs.

What do I do if my order gets damaged in the post?

If you receive damaged or faulty goods, please contact me immediately. I want you to be completely satisfied with your purchase and will work with you to put right any problems.

Under UK/EU consumer law, if goods are damaged or faulty when you receive them, you have 30 days in which to return them for a full refund. After 30 days you may still be entitled to claim a repair or refund but other terms apply.

It may be necessary to provide evidence of damage, so please keep the original packaging. Photos of the damage to goods and packaging may be requested in the event of a claim.

How do I return goods if I need to?

Under UK/EU consumer law, you have the right to cancel your order before it has shipped, or within 14 days of receipt of goods, and receive a full refund.

Please message me or e-mail me before returning an item.

Buyers are responsible for return shipping costs. If goods are not returned in their original condition, the buyer is responsible for any loss in value. I recommend obtaining proof of posting, tracking or insurance in case they are lost or damaged in transit. For International returns, please mark the package clearly as 'Returned Goods'.

Refunds will be given within 14 days of receipt of returned goods.

These rights do not apply to custom-made, personalised or bespoke items unless the goods are faulty/damaged.

What happens if my order doesn't turn up?

Occasionally packages are delayed in the post or at customs. Please be patient - it's very rare that packages are actually lost, so there's a good chance your order will eventually arrive.

The postal system gets very busy around holiday periods, so do allow extra time for goods to arrive, or consider upgrading to a priority service. I usually allow up to 3-4 weeks for UK orders and 6-8 weeks for international orders before refunding for non-delivery.

Custom and personalised orders

I'm always happy to discuss custom orders, so please message me if you would like something made in a different size or another fabric.

Many of the fabrics I use are vintage or limited availability, so it may not be possible to repeat an item or use the same fabric for something else. However, I do have a large stock of fabrics and may be able to suggest an alternative.

Handmade fabrics, such as my handmade felts and hand-dyed silks, are generally not repeatable, but it may be possible to create something similar - not always immediately, but sometimes special things are worth the wait.

Orders as gifts/optional gift-wrap/gift message

If you tick the box at checkout for 'this item is a gift', it means the price will not be shown on the packing slip. This allows the recipient to know where it was purchased but not how much you paid for it.

Ticking this box does NOT mean I will declare the contents as a 'gift' on the customs form (see FAQ above on customs fees), and the customs form will still show the value for customs purposes for destinations outside the EU.

If you would like to add gift-wrapping to your order, or would like a personal message/gift card included, please tick the 'gift' box at checkout and then select the gift-wrap and/or gift message option.