CinnamonJewellery

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. A link to Etsy's own privacy policy can be found at the base of every page.

Information I Collect
To fulfil your order, you must provide me with certain information which you authorised Etsy to provide to me
• your name
• email address
• postal address
• payment method
• details of the product that you’re ordering.
You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:

• as needed to provide my services, such as when I use your
information to fulfil your order, to settle disputes, or to
provide customer support;
• when you have provided your affirmative consent, which you
may revoke at any time, such as by signing up for a mailing
list
• if necessary to comply with a legal obligation or court order
or in connection with a legal claim, such as retaining
information about your purchases if required by tax law
• as necessary for the purpose of my legitimate interests, if
those legitimate interests are not overridden by your rights or
interests, such as:
1) providing and improving my services. I use your information
to provide the services you requested and in my legitimate
interest to improve my services
2) Compliance with the Etsy Seller Policy and Terms of Use. I
use your information as necessary to comply with my
obligations under the Etsy Seller Policy and Terms of Use.

Payment
Payment is made securely through PayPal or Etsy payments. Etsy provides me with information on which method you have used to pay for your purchase but at no point during the purchase process do I have access to your bank account, card or PayPal details. Details of PayPal's privacy policy can be found on the PayPal website.

Analytics
I use Google Analytics to measure traffic to my store and understand how users move around and use the store. All of the information I collect from Google Analytics will not be disclosed with any other third parties.
By agreeing to this Privacy Policy, you agree to the use of Google Analytics. As Google is a separate entity it has its own privacy policy which I recommend you review.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy: I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers: I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers: If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws: I may collect, use, retain, and share your information if I believe that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 6 years.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access: You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete: You may also have rights to change, restrict my use of, or delete your personal information. Except in exceptional circumstances (such as where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object: You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain: If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Tracy Smith, am the data controller of your personal information. If you have any questions or concerns, you may contact me at spiralchick@gmail.com. Alternately, you may write to me at:

Tracy Smith, Cinnamon Jewellery, 25 Sidley Road, Eastbourne, East Sussex, BN22 7JL, UK