CitiZenoBjeCts' Shop Policies
Greetings! We believe in the lost art of craftsmanship and in our society moving away from mass-market imports. By directly supporting artisans you can acquire unique products that are (hopefully) well made while financially bettering artisans' lives and their local economies.
We also just like to make things.
We accept paypal, credit cards, gift cards.
Louisiana residents will be charged 9% sales tax. Sorry, not our rules.
Deposits are required for most custom work.
The United States Postal Service has dramatically increased shipping fees to overseas addresses. We promise you, we do not make money off of shipping! All shipping overages of $1.00 or more will be refunded via paypal, or back to your credit card if direct checkout is used.
Most shipping prices are for first class mail only. Heavier items are more economical to ship using flat rate boxes. Priority shipping is clearly marked in the appropriate listings. We have priced out parcel select for heavier items, but really the difference is usually less than a dollar.
We do our best to ship the day (if possible) an order is placed; however it make take up to 7 days for custom items to be made and shipped. Most fabrication times are listed where appropriate. If turn-around is longer, we'll state it in the listing. We will also inform you when your items are shipped- we are good communicators!
Refunds and Exchanges
We stand behind what we make.
We'll gladly refund purchases, or replace, items that are DEFECTIVE DUE TO CRAFTSMANSHIP. Sorry, this doesn't apply to damage caused by using your new belt buckle as a hammer, bottle opener or prybar.
We will take returns if you are unsatisfied with your purchase. A 15% restocking fee may be deducted from the purchase price. Shipping charges will not be refunded.
We are people pleasers, so please, contact us with any questions or concerns before leaving feedback, filing a claim or opening an Etsy case. Apologies to the vast majority of decent people who are kind and understanding, but we have to put this in here. We work very hard to earn our 100% positive feedback!
Additional Policies and FAQs
We accept requests for commissions and custom work; in fact, most of what we do is custom fabrication. Don't be afraid to ask for that custom thing! Please understand that prices will be slightly higher for custom orders due to the amount of time spent on designing, emails, photographs for approval, etc. Custom work generally cannot be returned, but don't worry, we send photos for approval before closing the deal!
We will promptly delete any conversation that starts out 'hey- can you make this thing I saw at Pier One', or 'hey, I saw this in another etsy shop- can you make one cheaper', or any messages that start with 'hey' for that matter.
Last Updated June 19, 2014