We really want you to be happy with your order, and we will work our hardest to make sure that you are satisfied with it. You are ordering both a design service and a product, so we cannot offer refunds due to the type of work, time and product that is delivered. We do recommend that you order a sample. This is to ensure that when your order is placed that your invitations are reflective of your sample, so that there are no hidden surprises.

REFUND
We MAY offer a reprint on a case by case basis only. If for some reason you are unsatisfied with your purchase, please contact us so we can make your shopping experience as pleasant as possible.

CANCELLING A PRINTED ORDER
If you need to cancel an order and it's been printed we cannot refund your money.

If for any reason you need to cancel any order, please notify us as soon as possible and we can see at what stage the order is in. We cannot guarantee a full refund. Depending if design has started or not. Possible partial refunds may be possible.

PAYMENT OPTIONS
At this time I am only accepting paypal and credit card through etsy. Payment in full is expected before any print work begins.

Upon receiving payment and final proofs are approved and printing begins, I cannot make any changes to your invitations unless you are willing to cover the cost to have them reprinted.

PLEASE NOTE:
Turnaround time for wedding invitation is *3-4 weeks from final payment date (or wording supplied which ever comes last) until shipment date (3-4 weeks does not include your shipping time). I may turnaround small orders quicker, all depending on having supplies at hand. Please try to give yourself plenty of time before ordering.

PAYMENT DUES
*Please make payment within 7 days of posting. If not payed I will take the posting down and you will lose your spot. My customers are on a first come first serve basis unless arranged otherwise.

Book a time slot with me to secure your invites will get to you in a timely manner.

SHIPPING
Delivery confirmation number is provided with every order (not sample since we use USPS) .If you are interested in purchasing insurance, please contact me before checkout so I can adjust your shipping rates. Fedex and USPS is our preferred delivery method. We do not ship orders on buyers account.

SHIPPING TIME
Turnaround time varies, but most orders will be shipped within an agreed time frame. Again, depending on speed of delivery and urgency. During peak season or holiday season (Nov- Jan) please allow more time. My quotes will be for ground shipping, if you need a faster service please specify. 2-3 days (USPS Priority) Days in US, 7-10 business days to the rest of the world, but customs may hold shipment so give yourself plenty of time.

SHIPPED SAMPLES
Samples will be shipped within 5 business days of payment. All samples are shipped through USPS unless another shipping service is requested. We are not responsible for lost mail. If you have not received anything in a 5-10 day window please notify me so that I can resend you it again.

SHIPPING ADDRESS
I do not provide refunds for lost or stolen packages. Please verify that your shipping address is correct before making a purchase! I use the address that Etsy provides me, NOT PAYPAL. This is the address I will ship your items to unless otherwise notified in advance.

*** I cannot guarantee shipping times and cannot offer refunds for damaged or lost packages, purchasing insurance is recommended, please ask us to include this coverage with your shipping fee ***

MINIMUM ORDER QUANTITY
I require a minimum order of 25 invitation sets. After that, you can order as many as you'd like in counts of 10s only.

SPELLING
I am not held responsible for any typo's. Please double check all your text, including the names of your venue's and their details before supplying the information to us. Having your text correct and finished will help speed the process along and you'll have your order much faster. Also please double check all email proofs. Once the item is printed - we will have to charge in full for any re-prints.

ORDERING MORE ENVELOPES
Please remember if you're hand-writing your envelopes it's good practice to order more than you may need. Envelopes are available in quantity's of 10's only and are not complimentary.

FAQs:
Q: Do you offer return address printing?
A: Yes. The cost is $.50 each

Q: Do you offer Guest address printing?
A: Yes. The cost is $.75 each

Q: I would like envelope liners and different color envelopes, do you provide them?
A: No, we have standardized our envelopes to be white, offwhite or kraft. Our liners are printed and the envelopes come lined if you're ordering lined envelopes. This is an extra service. Otherwise the envelopes come 'empty'.

Q: Can you use thicker paper?
A: We use 120lb luxe white or off-white card

Q: Can you create other invitations out of an existing design in your shop?
A: Yes. Any design you see in my shop can be formatted into a wedding invitation, save-the-date, menu, bridle shower, baby shower etc.

Q: The color is a little off from your sample or visual?
A: I strive to make sure my colors are 99-100%% accurate to samples or visuals. I use the same ink suppliers and paper suppliers to keep consistency and quality at it's best. However please keep in mind that there could be color shifting. Sometimes it's due to using different weights of paper. The lighter the paper the more the ink will saturate it. Also, my printers may change inks without notifying me. If I feel that a print job is not up to my standard I do reject it, and have them reprint it. But be aware that colors may 'slightly' shift. I would never send out an order that I didn't think was of good standards and I would notify you with this info and let you know to expect a slight delay.

Q: What is included in my order?
A: Your order includes your initial proofs (digital via etsy or email) where you can make minor edits to colors or wording. Your order covers 2 free changes changes after your initial proof. Further changes will be charged $35 for each round after that. If the design requires a full redesign of layout of introduction of new elements, new information and layout there will be a $100 flat fee charge.

Q: Do you sell editable digital files, and if so, how much do they cost?
A: No, I do not sell fully editable digital files or parts of my designs.

Q: Can you custom design an invite for me?
A: Yes, I love to custom design and personalize stationery - that's what I do! Please convo with me your needs, the amount of designs you require ie, invite, rsvp, envelopes, menus etc... and I can give you an estimate of DESIGN COST.

Q: Do your invites come assembled?
A: No, this helps keeps costs down. Everything is packaged well and shipped with care. Assembly is available with applicable charges according to size of order. Please inquire.

Q: Can your logo/watermark be removed from the back of the invitation?
All of our invitation back have our logo or watermark. It cannot be removed.
If there is an image on the back (photo) we place a more discreet watermark.

Q: Do you spell check?
A: I don't typically unless I catch it. It's hard to judge names of places and people so I need to rely on my clients to spell check their own text and grammar.

Q: Can you make changes once an order is closed/ filled/ shipped?
A: I cannot make any changes if materials have been printed. New updated versions will have to be designed and billed out correctly.