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Shop policies

Last updated on August 5, 2012
We are a Mother (Kaye Chung) Daughter (Holly Jackson) Team. We both love to spin and knit. Our Etsy shop is the next step in our love for crafting. We hope you will enjoy our products as much as we have enjoyed making them. We love next to the skin soft fiber.

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
  • Money Order
  • Check
Returns and exchanges
Fiber may be returned for a full refund, minus shipping, within 10 days. Items MUST be in their original condition and you must contact us prior to returning your item. Yarn may be returned for a refund, minus shipping, as long as it hasn't been wound into a ball or been used, within 10 days we are easy to work with and want our customers to be happy and have a great experience so we are always willing to work something out.
PayPal is the preferred method of payment. Payment is expected at the time of purchase. If payment is not received within 3 days the item will be relisted. We are happy to accept checks and money orders ~ please convo us for more information. If you wish to send a check/money order please try to make sure it arrives within 10 days or your item could be relisted.
Most shipments are made via USPS First Class. If you would like Priority mail please let us know and your shipping will be adjusted. All yarn and fiber items will be shipped in a padded envelope to keep down on shipping cost as much as possible. If you prefer a box, please message us and we will give you a new shipping cost.

International orders ship via USPS First Class Mail International (airmail) until the package gets too large. Once international packages are handed over to USPS for their journey we cannot be responsible for packages that arrive damaged or go missing. We are happy to provide a quote for shipping international packages via a registered or traceable method, please send us a message with the destination country andwe will provide you with an accurate quote. The buyer/recipient of the package is responsible for all customs duties, taxes, VAT, brokerage fees, etc assessed.

We generally ship next day, but sometimes life gets in the way . We will be sure to let you know if it won't make it out in a timely manner. Please let us know if you must have it by a certain date and we will try to accomadate you,